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Cobweb Reviews

4.7 Rating 6,267 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After more than ten months of waiting for a satisfactory response to resolve inclusion of my new email address combined with accounting queries that even you accounts team could explain how it manifested, I am afraid after many years service I have lost confidence in your most basic level of support. Peter Brown”

(Support) - Posted 3 years ago

Hi Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 3 years ago

“slow and needs to be quicker - no one ever answers the phone”

(Support) - Posted 3 years ago

Hi We are very sorry to hear your experience did not meet expectation on this occasion. Please do contact us if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 years ago

“Your support was ridiculously slow to respond to repeated emails. Having held for 30 mins I eventually got through to someone on the phone who was not able to help. The problems were caused by migration to Office 365, which caused all emails to immediately stop working. The SMTP connection from our server could not be made and your technician was not able to help over the phone, although he was pleasant enough and did try. In the end I found another solution from elsewhere, which was to use SendGrid to send the emails via their API.”

(Support) - Posted 3 years ago

Hi We are sorry to hear that your experience did not meet expectation on this occasion. If you would like to discuss your concerns further please do contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 years ago

“Long response times”

(Support) - Posted 3 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards cobweb

Posted 3 years ago

“Sadly, no one is picking up and responding to voicemails. Support via the website is ignored and it takes days and many calls to get things moving. I hope that Cobweb and Vuzuion return to their normal quality of support soon.”

(Support) - Posted 3 years ago

Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 3 years ago

“I had a very poor initial response from your Sales team - almost enough to make us look elsewhere for our support. Thankfully you have Richard French in your technical team, and he saved the day. I am now really frustrated by the experience of being chased for payment and threatened with service closure by automated messages from your Finance system when I can see nothing wrong with our account set up on your Core system. Your finance team hasn’t responded to my email, I simply don’t have enough hours to spare to hang on to get someone to answer the phone and we have now had an outstanding ticket with your technical team for 48 hours with no update. I could go on! Richard has been great and is an enormous credit to your company. Everything else is utterly shambolic. We’ve been a customer of yours for years and previous experiences have been positive. This one , with the exception of Richard has been pretty bad indeed.”

(Service Addition) - Posted 3 years ago

“TERRIBLE SERVICE. Outgoing emails were corrupted with another company's email signature and Cobweb have not been able to satisfactorily deal with this in any way, or give adequate information or resolution.”

(Support) - Posted 3 years ago

Hi, Thank you so much for taking the time to write a review. If you would like to discuss further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 3 years ago

“Took way too long for an urgent ticket to be resolved and constant chasing on my behalf. Also found out another ticket I opened was just ignored and closed.”

(Support) - Posted 3 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. Please do contact our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards

Posted 3 years ago

“The wait time for someone to get back to me was over 24 hours which is not acceptable.”

(Support) - Posted 3 years ago

Hi, Many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000, or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 3 years ago

“Terrible telephone support, never able to get through after multiple attempts.”

(Support) - Posted 3 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your concerned further please contact us on 0345 223 9000

Posted 3 years ago

“Separate email will be sent as ticket is yet to be 100% resolved.”

(Support) - Posted 3 years ago

“No one comes back to you! Support has shockingly taken a nose dive, sales team none existent, throwing business away. Been with you for 8+ years.. time to make a change!”

(Support) - Posted 3 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, if you would like to discuss your concerns further please contact our customer relations team mon 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 years ago

“No one got back me about the call in 2 days, raised with account manager, saying it has now passed, but I still. Ed to understand now to get around this issue.”

(Support) - Posted 3 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, if you would like to discuss your concerns further please contact our customer relations team mon 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 years ago

“Terrible handling of TLS deprecation with Hosted Exchange.”

(Support) - Posted 3 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, our support team will be reaching out to you shortly to assist further. Kind regards Cobweb

Posted 3 years ago

“no response to my quwry”

(Support) - Posted 3 years ago

Hi Thank you for taking the time to leave a review, we are sorry your experience did not meet expectation on this occasion, please do not hesitate to contact our customer relations team if you wish to discuss further at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 years ago

“Scores say it all”

(Support) - Posted 3 years ago

Hi Thank you for taking the time to leave a review, we are sorry your experience did not meet expectation on this occasion. Please do contact our Customer Relations team if you would like to discuss your feedback further on 0345 223 9000 or at customerrelations@cobweb.com

Posted 3 years ago

“evrything didnt work so had to do it the next week then is still didnt work totally joke!!”

(Service Addition) - Posted 3 years ago

“On 2 Dec I wrote with a request for domain pointing. No reply. I tried again on 5 Dec & received a reply on 7 Dec to say change had been made. I am told by the guy whom manages my website that the change has STILL NOT BEEN MADE? INC 227133”

(Support) - Posted 3 years ago

Hi Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. We understand the issue has now been resolved by our support team. Please do not hesitate to contact us if you have any queries. Kind regards Cobweb

Posted 3 years ago

“The ticket was marked as urgent. "Tom" reached out to me the night of the issue. I responded right away with screenshots and a description of the issues I was experiencing. I never got a reply from him at all. I followed up several times over the next week and a half with no response. I finally called (U.S. to the UK) and was told that my ticket had been closed because they had forwarded my ticket to Microsoft 360 and they "tried to reach out to me with no answer". I never received a call or email from anyone. After I called cobweb, a new technician re-opened and forwarded my contact information to Microsoft 360 where I worked directly with them.”

(Support) - Posted 3 years ago

“The ticket was triggered because an email you sent warning me that the account was about to be suspended fir an unrelated issue was never received leading to the loss of all services. I’m still not clear why this domain was faulty or whether the problem has been properly fixed or indeed how many emails have been lost since it began.”

(Support) - Posted 3 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, I understand our support team have now reached out with further information. Kind regards Cobweb

Posted 3 years ago

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Cobweb is rated 4.7 based on 6,267 reviews