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Cobweb Reviews

4.7 Rating 6,265 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all good thanks nice polite la”

(Support) - Posted 4 weeks ago

Hi Ian, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 4 weeks ago

“Sorted out problem quickly”

(Support) - Posted 4 weeks ago

Hi Amreek, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 4 weeks ago

“As always a prompt response and a fix applied Job well done”

(Support) - Posted 4 weeks ago

Hi Andy, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 4 weeks ago

“Odd e-mail cleanly secured by the clever spiders at Cobweb”

(Support) - Posted 4 weeks ago

Hi Ash, That's really good to hear - thank you from the Cobweb Spiders for your review and feedback. Kind Regards Cobweb

Posted 4 weeks ago

“Great service, very knowledgable on the subject”

(Support) - Posted 4 weeks ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 4 weeks ago

“Fixed problem fast - many thanks”

(Support) - Posted 4 weeks ago

Hi Lynsey, Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Kind regards Lisa

Posted 4 weeks ago

“The service from Michael was excellent, I'd previously received mixed messages about this sort of query and a mixed level of service from Cobweb advisers, but he helped me work through the query and explained everything brilliantly. Then he got it done efficiently too. Thanks!”

(Support) - Posted 4 weeks ago

Hi Steve, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by x and for your continued custom over the years. Kind Regards Cobweb

Posted 4 weeks ago

“Very prompt answer first thing on Monday morning. No bots involved. Polite and quick response. Problem solved in 15 mins. Excellent.”

(Support) - Posted 4 weeks ago

Hi Edward, Thank you for your kind words, we're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 4 weeks ago

“Thank you good service”

(Service Addition) - Posted 1 month ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 4 weeks ago

“I received an email from a newly appointed client liaison in which he requested time to have a telephone conversation, as a result of some work that we were having done to our website. I thought it would be helpful to speak to him regarding the use of the various platforms that are involved with our emails. Without reference I received an apparent automated response copying in the help desk. Regarding a fault I had apparently encountered! All that was required was phone call as requested, initially by your client liaison and subsequently by me to gain clarity on my options !”

(Support) - Posted 1 month ago

Thank you for your honest feedback, we're sorry to hear your experience didn't meet expectations. As part of our commitment to constantly improve our services, your comments have been passed on to our Customer Account Management team, who have taken your comments on board. I understand you received a call from us on Friday, however if you have any further queries or feedback regarding this, please let us know on customerrelations@cobweb.com and we'll be happy to help you.

Posted 4 weeks ago

“Friendly, helpful, efficient and solved my problem quickly (and didn't make me feel stupid)”

(Support) - Posted 1 month ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 4 weeks ago

“Problem solved!”

(Support) - Posted 1 month ago

Hi Jon, Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Kind regards Cobweb

Posted 1 month ago

“Resolved the problem. thanks”

(Support) - Posted 1 month ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 month ago

“Fast and effective - thanks”

(Support) - Posted 1 month ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kindest regards Cobweb

Posted 1 month ago

“Andy was fantastic & very helpful”

(Service Addition) - Posted 1 month ago

Hi Pippa, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Andy and for your continued custom over the years. Kind Regards Cobweb

Posted 1 month ago

“Many thanks”

(Support) - Posted 1 month ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind Regards Cobweb

Posted 1 month ago

“Fantastic support - time taken to understand the issue....at my speed so I felt comfortable being understood. And came back exactly as he said he would to be sure everything was working. A valuable lifeline for those of us who rely on tech, and don't understand enough to help ourselves!”

(Support) - Posted 1 month ago

Hi Martyn, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kindest regards Cobweb

Posted 1 month ago

“Very good service”

(Support) - Posted 1 month ago

Hi Anthony, Thank you so much for your review, we are very glad to hear you were happy with the service and how to rectify should this happen again. If there is anything else, we can help you with then please do contact us. Kind Regards Cobweb

Posted 1 month ago

“Great communication throughout and helped solve my issue. Thank you”

(Support) - Posted 1 month ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 month ago

“Very simple query regarding a stealthy change in my default typeface for Outlook. I did not like the hairy one slected for me by MS so the very agile Spider chez Cobweb, led by Josh stepped up to the thread and sorted it swiftly. Welcome home Calibri”

(Support) - Posted 1 month ago

Hi Ash, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Josh. Please do let us know if there is anything else we can help you with at the spiders web. Kindest regards Cobweb

Posted 1 month ago

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Cobweb is rated 4.7 based on 6,265 reviews