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Cobweb Reviews

4.7 Rating 6,276 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called with a query and was told to click 'x y z'. I have done this and now I have more problems and on the phone to fix missing emailes and mail box access. Wghen a client calls for help remote assistnce by logging onto the machine to investigate is the best approach. Now we have bigger issues and another ticket for you to look at watsing time for both businesses. You should learn and train your handlers in first call resolution.”

(Support) - Posted 2 years ago

Hi Kieran, We are sorry your issue has not been resolved, a member of our Support Team is currently looking into your issue and will work with you to get this resolved as quickly as possible. Regards Cobweb

Posted 2 years ago

“You ask for feedback the issue as yet has not been resolved !”

(Support) - Posted 2 years ago

Hi Martin Hi, Thank you for your review. Given your feedback, we will call to check this has been resolved for you. If you would like to provide any further feedback please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 2 years ago

“Painfully slow and often didn't respond to issues until chased. This used to be a good company but recently their support let them down”

(Support) - Posted 2 years ago

Hi Lee Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, and our Customer Relations team will be in contact to discuss further. Regards,

Posted 2 years ago

“Closed tickets without resolving the issue. Painfully slow and often didn't respond to issues until chased. This used to be a good company but recently their support let them down”

(Support) - Posted 2 years ago

Hi Lee Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, and our Customer Relations team will be in contact to discuss further. Regards,

Posted 2 years ago

“closed without being resolved”

(Support) - Posted 2 years ago

Hi We are sorry to hear this issue hasn't been resolved for you and will get the ticket re-opened and contact made. Regards, Cobweb

Posted 2 years ago

“This took way too long to resolve and needed intervention from a manager. Even then, SPF records were not updated. Your SLAs mean nothing.”

(Support) - Posted 2 years ago

Hi Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 2 years ago

“The final resolution was very quick, however to get any service had to threaten to report to MD, not the way I wish to operate and sad it had to get to that stage. Still waiting to find out exactrly what Cobweb actually do for me, to consider future”

(Support) - Posted 2 years ago

Hi Peter Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback. Our Customer Relations team will be in contact to discuss further. Regards,

Posted 2 years ago

“Sorted the problem out myself before anyone got round to responding a week later.”

(Support) - Posted 2 years ago

“ignored ticket email for a week”

(Support) - Posted 2 years ago

Hi Gregg We are sorry this hasn't been resolved and a member of our support team will be in contact to progress with you. Regards, Cobweb

Posted 2 years ago

“The problem has got worse since the ticket has been raised and simple instructions have not been followed. It is the client who seems to have to take responsibility to ensure we are invoiced correctly and then keep explaining what is wrong with the invoice. We are now being overcharged for services and I have to waste more time trying to get the problem fixed!”

(Support) - Posted 2 years ago

Hi Michael A colleague in our Finance team will be reaching out to you to explain your invoicing. If you have any further queries, please do not hesitate to contact us. Regards, Cobweb

Posted 2 years ago

“Whilst the response was acceptable, the time taken to repond was totally unacceptable. Non deliverability of emails becuase of IP blocking is a time sensitive issue, and not somthing to be left 5 days before replying. This is wholly unacceptable.”

(Support) - Posted 2 years ago

Hi Paul Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback and our Customer Relations team will be in contact to discuss further. Regards, Cobweb

Posted 2 years ago

“didnt resolve my issue and taken weeks to come to simply closing my case”

(Support) - Posted 2 years ago

Hi Rob Thank you for your review and the opportunity to reach out to resolve your query. Regards, Cobweb

Posted 2 years ago

“I submitted 3 tickets about the same issue, got no response, then my ticket was closed because you 'have not heard back from me'”

(Support) - Posted 2 years ago

“How is acceptable to reply to an email?”

(Support) - Posted 2 years ago

“Cobweb's support was always brilliant but since migrating to Microsoft 365 we have had untold issues trying to get new licenses. The support team take days to resolve these issues, not acceptable. We will be moving our services away from Cobweb at the earliest opportunity.”

(Support) - Posted 2 years ago

“Took far too long and too much chasing to have simple changes to set up made. Very disappointing.”

(Support) - Posted 2 years ago

Hi Jo Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. Please do reach out to our Customer Relations team if you wish to discuss your concerns further at customerrelations@cobweb.com Kind regards Cobweb

Posted 2 years ago

“It seemed that the concept of unable to access email because the password was locked did not enter consciousness - "send me an AUTHORITY email" - DIFFICULT when I can't access email - etc A really poor resolution with bizarre, can you tell me your postcode to validate when we had been on the phone for 2 hours!! Complete mess”

(Support) - Posted 2 years ago

“This issue has not yet been resolved. Please can someone get in touch to advise how this can be progressed. Thank you. Amanda”

(Support) - Posted 2 years ago

Hi Amanda Thank you for your review. We are sorry this hasn't been resolved for you. One of our support colleagues will be in touch to discuss further. Regards, Cobweb

Posted 2 years ago

“This was not a problem I reported, so something is wrong”

(Support) - Posted 2 years ago

Hi Thank you for your review, we are currently looking into this further. Should you wish to discuss your feedback please contact our Customer Relations team on 0345 223 9000 option 4 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 2 years ago

“email said you have contacted me several times - i have no emails or phone records of this”

(Support) - Posted 2 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion and have arranged for a member of our support team to reach out to you. Should you wish to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind regards Cobweb

Posted 2 years ago

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Cobweb is rated 4.7 based on 6,276 reviews