“Worst retail experience in some time. It was stated shoes fit true to size and not even close. Not sure if I would need a full sixe size and a half or 2 sizes down. Shoes also quite wide. I own over 100 pairs of shoes with a 1/2 of the size I ordered so I know the information on sixing was incorrect. And for my trouble I get to waste time taking multiple pictures in order to generate a return and even worse get charged $15 for the priveledge. I am interested in your exotic skin belts which should be easier to size (but I have seen belts incorrectly sized as well!) but this expereince has been so awful I am not sure I can place anoher order with your company”
“Shoe insoles looked different than product photos on website. One of the characteristics I was looking forward to in this shoe. Soles were slightly damaged when I received. Not the quality expected for $450.”
“I waited until I had an opportunity to wear the shoes I purchased for a little while
before I provided feedback.
These are the shoes: Dark Brown Wholecut Oxford Lightweight Shoe × 1.
I love them. They are comfortable and they look great. I went on vacation
in Phoenix for a week and they were the only shoes I wore each day and
I was very pleased. They can be worn with jeans or dress slacks and they
look very classy.
Thank you.
George Makris”
“The shoes have an odd fit to them. The construction is not as thorough on this particular last as they appear online. Returns process is a little cumbersome and I had to go back and forth on the process.
Eventually I gave up on the shoes and decided to just set them aside as they are uncomfortable and I appear to be in between sizes. I had high hopes for Cobbler Union shoes but I will continue with my other brands.”
“I recently made a purchase from COBBLERUNION, and unfortunately, my experience with their customer service was less than satisfactory. After waiting for over a month with no updates on the shipping status, I reached out to inquire about my order. The first response I received was simply an explanation about a high volume of orders causing delays.
After waiting for an additional two weeks and still not receiving any updates, I contacted customer service again, only to be informed that the shoes I had purchased online were falsely advertised at a lower price and they would not fulfill my order. To add insult to injury, the compensation offered for this inconvenience was a mere $20 discount for my next purchase.
Overall, my experience with COBBLER UNION's customer service left me feeling frustrated and disappointed. The lack of transparency regarding the pricing error and the minimal compensation offered for the inconvenience only added to my dissatisfaction. I hope they can improve their communication and customer service practices in the future to avoid similar issues for other customers.”
“User friendly online order system, my shoes arrived on time, safely packaged and as expected. Shoes quality is top. My first impressions are very postitive, thank you Cobbler Union!”
“I am always impressed with the quality and fit of Cobbler Union shoes. We are fortunate to have a store in Atlanta. The fit is perfect and the comfort of the shoes is unmatched. I will continue to purchase shoes from Cobbler Union as other shoe makers have lost some of their skills.”
“I bought a pair of shoes, a matching belt, and various shoe maintenance supplies. The shoes were the wrong size, so I returned them the same day as received, unworn except to try on, and have yet to receive the replacement pair, and have no update on when these might be shipped.
The original order was badly packed, and the belt and shoe maintenance supplies fell out of the box in transit. Over $200 value. Apparently I will just be out these costs.
The customer service phone number on the website is no longer in service. Emails get cursory and unhelpful, if accurate, responses.”
