CoachHire4u.com Reviews

Name: CoachHire4u.com
Address: Coach Hire 4UEaton Green Park, Eaton Green Road, London Luton Airport, London Luton Airport
Rating: 4.48

4.5 Rating 93 Reviews

88 %

of reviewers recommend CoachHire4u.com

Company Reviews

Metrics

Info

4.5

Based on 93 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About CoachHire4u.com:

Coach Hire 4 U fleet will provide the very best in comfort, safety and technology along with latest up to date carbon friendly engines to the specification that meets your requirement.

From 4-seater executive saloon cars to full size 74 seat executive coaches, travel all over the south of England, throughout the UK and into Europe. Whether it’s corporate travel, private hire, excursions or your daily commute, we can cater for all of your travel needs. Indeed our teams proven logistic excellence ensures that we can manage complicated events with ease, from airport closures to conference transport, giving you total peace of mind. Your safety is assured. All of our vehicles are routinely inspected and maintained by a team of skilled technicians, ensuring that they are perfectly presented and in excellent working order.

Visit Website

Phone:

01582 206 207

Email:

sales@coachhire4u.com

Location:

Coach Hire 4UEaton Green Park, Eaton Green Road, London Luton Airport
London Luton Airport
LU29HD

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Anonymous

Anonymous // 01/01/2019

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“Lovely day out with Coachhire4u, the team were great from start to finish. The driver was smart helpful and courteous. We all enjoyed our day. Would recommend and will use again.”

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“Amazing service from the point of enquiry to delivery. Highly recommended”

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“Excellent service from initial enquiry to return journey.”

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“CoachHire4u was the first and one of three coach companies that I contacted for our family to travel to Luton for a funeral. I must say they did not disappoint. From start to finish. Ailish was the adviser that arranged everything, I was kept up to date from booking to confirmation, invoice from sales team and and final confirmation the day before, very professiona We would like to thank Tomas he has great customer service, very polite and helpful (good careful driver) Sorry to say our driver on the way back drove like he was in a rush and was asked if he could slow down, as it was really windy and the people at the back said the coach was swaying. Dispite that he did slow down and we got home safe. I would definitely recommend this coach company and use them again.”

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“We hired a coach for half a day to take us to various sites in Harlow and then to be dropped back in London, Shoreditch. Everything ran smoothly from beginning to end from the Friendly driver who kept to our tight schedule to the organising and booking of the coach from the support team. I would definitely recommend using them.”

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“Second time I have used these guys to take us on our Christmas works do to the races. Can’t fault them the experience from start to finish was very professional an friendly. Would definitely recommend.”

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“I have used CoachHire4u twice and both times have had great service at a great price!”

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“Great service, used twice now and will continue to use”

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“Booked a coach to Southampton with coachhire4u last month, great s Services.”

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“Easy and efficient service, and negotiated prices, compared to all other coach companies in the uk”

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“Easy and efficient service, and negotiated prices, compared to all other coach companies in the uk”

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“I booked a Minibus for a corporate event. Very fast, easy communication, over all fabulous service from ailish at Coachhire4u”

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“Very excellent service, friendly environment. the best transport option for people who dont drive 👍”

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“It's a good place to book ground transport in uk and europe.”

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“by giving my friend job”

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“Good company for hiring coaches 👍”

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“They are the best at providing coaches in London.”

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“Excellent service - booking was easy and the price was the cheapest we found. The coach picked us up and got us there on time and the driver was a good laugh.”

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“I use Coachhire4u for our church trips, several times a year, I find them to be very professional, reliable and accommodating to our needs as we have some disabled and elderly in our group. Cannot fault them, communication is excellent. Would highly recommend.”

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“DO NOT USE THESE – No Customer Service and Coaches don’t turn up!! Where to start! The coach did NOT turn up! A coach was arranged for a company event to collect 35 people from Henham to take them to Kew Gardens. We confirmed by phone and email in days leading up to event, including day before. 6am - no coach arrived, called driver who had no idea about the trip and sounded like he was still in bed! Could not get hold of coach company office initially! After wasting at least 30 minutes trying to find out what was happening - we finally found out that the coach was not coming, or they could send one but they were not sure how long it would take to get to us!! After lots of phone calls I then had the pleasure of organising 35 people to either drive to Kew or drive to station to catch a train. This meant we had to travel on public transport during rush hour and arriving late for our company event. After leaving various complaints, it took the company over 9 days to respond to apologise that the driver had not received his booking details!! We are a service company ourselves and our workers know at least a week in advance what they are doing so cannot see how a coach company only tells its drivers the day before! And why was there no check to confirm the driver had received his job for the next day! Highly recommend that people do not use this company as they are not reliable.”

Helpful Report

Dear customer, Thank You for the feedback. All feed back even negative is good to receive as this helps us learn and improve. DRIVER ALLOCATING IS NOT AS SIMPLE AS YOU BELIEVE. DRIVERS AS STANDARD HAVE TO LEGALLY REST 11 HOURS PER DAY. IF WE HAD ALLOCATED A DRIVER A WEEK EARLIER AS YOU SUGGEST AND HE HAD BEEN DELAYED BY 3 HOURS ON A PREVIOUS BOOKING DUE A FERRY CROSSING, CUSTOMER DELAYING A COLLECTION, TRAFFIC ETC. THIS HAS A KNOCK ON EFFECT ON WHAT THAT DRIVER CAN DO TOMORROW. YOU CANNOT SIMPLY SAY TO A CUSTOMER THAT THE DRIVER YESTERDAY WAS DELAYED BY 3 HOURS, FOR HIM TO BE LEGAL HE NEEDS TO TAKE HIS 11 HOURS LEGAL REST, SO WE HAVE TO DELAY YOU BY 3 HOURS, WE CANNOT TELL THE DRIVER EITHER TO REDUCE HIS REST AND TAKE AN ILLEGAL BREAK SO EVERY DAY ALLOCATIONS HAVE TO WORK OUT DRIVER AVAILABILITY ASCERTAINING WHAT THEY CAN DO TOMORROW BASED ON WHAT TIME THEY FINISHED TODAY. IT IS A FOREVER MOVING TARGET AS EVERY DELAY HAS A KNOCK ON EFFECT. IT IS A LEGAL REQUIREMENT TO MAKE SURE DRIVERS TAKE LEGAL REST. YOU CAN NOT JUST PUT A NAME AGAINST A JOB AND HOPE FOR THE BEST, I ONLY WISH IT WAS THIS SIMPLE. YOU CONTINUALLY JUGGLE EVERY DAY TO ENSURE DRIVERS ARE LEGAL INCLUDING PUTTING THEM IN HOTELS IF YOU HAVE TO. MORNING DELAY It appears unfortunately that this error was in the busiest week of the year and it was down to simple human error. Control emailed & text the driver his duties for the following day, but did not check by phone when the driver had not confirmed. Morning dispatch is the busiest time of day and I can see on the phone log control returned your call after 15 minutes as soon as all the coaches were dispatched for the day. At this time they also realised Tony had not turned up as there was still a coach in the yard. Control advised your group the original coach was not coming & also advised they had redirected another coach that was nearby , but could not give an exact pick up time at that time due to traffic, but they had dispatched a coach We did respond to your complaint immediately advising we needed to investigate the circumstance and respond accordingly. This took 9 days in which you did keep requesting an immediate answer, We did explain we needed a fews days, which is not unreasonable as colleagues involved are on shift work and the driver was not immediately available to interview to understand why he did not confirm his work and why control did not pick up on the fact. Once the Operations Manager ascertained the facts he concluded it was simple human error due to shear volume of work in peak season as processes are in place to stop this from happening, but on this rare occasion they were not adhered to by control or the driver. AS a result even though a replacement coach had been dispatched a 100% refund was given. along with a sincerely apology

CoachHire4u.com is rated 4.5 based on 93 reviews