“Ordered a phone from Clove Technology, I'd not heard of them before but there are some good reviews and some not so good.
Payment for the phone was taken quickly but heard nothing from them.
Phoned Clove and there are multiple options to choose, nobody answered any of the options.
Don't know if Clove is ran out of someone's garage but it's terrible customer service.
Emailed Clove asking what is happening and they just sent my money back.
So if you can shop with a proper company.”
“Ordered a Pixel 4 XL as it had the lowest price on their site. After paying they mailed me saying they made a mistake on their site and I had to pay extra. This is illegal in any EU country and very questionable. After many mails they refused to ship it although I paid 900 euro for the phone as they advertised!!
After almost 2 years the phone was faulty and it needed to be replaced. They said I should do it all myself as they could not deal with the brand in this case themselves (google). Then why are you selling this product in the first case if you cannot provide warranty or can't even contact the company? Many mails and calls later they refused to do anything and weren't even willing to send an e-mail to google. Luckily I managed to take care of it myself after weeks of dealing with Google. If you cant provide warranty or decent costumer support for a product, then don't sell it!!!!
Do not buy anything on this site!”
“I purchased a Xiaomi Mi 9 from these guys about two months ago. The phone arrived on time. However from the initial use I realized that every time the phone was plugged in to power, the screen would turn on/off every 10 seconds or so. Initially I thought this was to do with the phone software and ignored it. Few weeks later I told a friend about this and he mentioned that it is a hardware fault, either the cable or plug. I tried a combination of cables and plugs and figured out the problem was with the UK Plug provided with the phone which was a cheap Chinese plug and not Xiaomi brand.
I contacted Clove Technology support regarding this and they requested to send them back the phone. I explained to them that I knew what the issue was and I could send them video displaying the issue. I was also happy to send them the plug but not the phone since both my personal and business daily life depends on it. They ignored my email and repeated their previous response asking for the phone back. I sent them couple of email back and forth explaining that the phone and cable are indeed not faulty and all I need is a UK plug, however they refused to help and said that I must either send them the phone or contact Xiaomi for help!
To me this customer service was appalling. I made every effort to resolve the issue and it seemed like they just don't want to help and just want to get rid of me. No alternatives or other ways of helping or trying to resolve the issue.
Never mind, the plug is few quid so I don't mind, but I wont go back to the ever again, and my sister wanted to buy a phone and I told her do not go to these guys. The phones are not cheaper than other places and customer service stinks! stay away..”
