Cloud Next Ltd Reviews

1.67 Rating 6 Reviews
17% of reviewers recommend Cloud Next Ltd

0800 019 8867

80 Friar Gate, Derby United Kingdom

Business & Office

Are you a business owner?
See Business Solutions

Write Your review

Tell us how Cloud Next Ltd made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

"Customer support is robotic, while this is useful if you need a quick response it is not good when they have been charging you for 'unallocated' space for 5 years. Be aware..."
Helpful Report
Posted 5 months ago
Are you Cloud Next Ltd? Gain access to your dashboard so you can reply to this review. Free Access
"Refused to accelerate my complaint higher up. Technical help very primitive."
Helpful Report
Posted 1 year ago
"Avoid these people - webites are down for the 2nd time in 2 weeks - but their own pages are up ! Support is by ticket - which they don't even read properly and trying to get a fix is beyond a joke !"
Helpful Report
Posted 1 year ago
"Terrible customer service. The claimed 24/7 support is a joke - you can only raise a ticket, there's no personal contact. It can take many hours to receive a response. Even then, the responses are far from helpful. Avoid this company."
1 Helpful Report
Posted 3 years ago
"Appaling. Avoid these cowboys. I could list the long list of technical issues that I've experienced over the last year or so with Cloudnext hosting team, but I've wasted enough of my life going to and fro to pick apart their vague technical explanations as to why the hosting fails so regularly. On one occasion, my whole website (which was a live, working shopping cart website) was reset to a default installation page, which the tech support pretty much said was "one of those things" and took no responsibility, even though admitting to one of the UK server hosting environments being restarted around the exact same time. Strangely it was up and running moments after I sent the email wondering what the hell was going on and bringing it to their attention. I've never had as much downtime or as many technical issues with any provider, and am moving to another host as soon as possible after the ridiculous treatment and useless "ticket only" support which is left wanting. Since writing this review, it seems that they have also put up their prices by 30%, billed it automatically. They claim that this is fair, because they put a small mention of it in what looks like fine print on an email 6 months ago, with no other mention of massive price hikes anywhere in any other correspondence. When confronted by this, they just reiterated the same facts, despite being in breach of UK laws governing fair practice and transparency and prominence of price information. Having worked in a customer service role, and an IT support role in separate companies with a GOOD reputation for phone support and customer service, I find it even more insulting that they couldn't even escalate me to someone to make a decision for a partial refund, or even a good will gesture. Disappointed on many levels, and would leave immediately if I hadn't just been charged £154 for hosting for the year, for an oversized web package that I don't even need quarter of anymore. AVOID LIKE THE PLAGUE"
Helpful Report
Posted 4 years ago
"very good"
2 Helpful Report
Posted 5 years ago
Cloud Next Ltd is rated 1.67 based on 6 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support