Clickpost Reviews

Name: Clickpost
Address: Unit 5 Parkside Court, Greenhough Road, Lichfield, Staffordshire
Rating: 4.93

4.9 Rating 3,775 Reviews

99 %

of reviewers recommend Clickpost

4.9

Based on 3,775 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Clickpost:

Clickpost is the UK’s leading plan printing service. Trusted by a range of professionals within the construction industry, Clickpost prints, folds, and delivers printed plans throughout the UK.

Clickpost has robust ISO9001-accredited systems to ensure orders are processed and delivered quickly and efficiently.

If you require A0, A1, A2, A3 or A4 plans printed and delivered, trust click-post.co.uk.

Visit Website

Email:

support@click-post.co.uk

Location:

Unit 5 Parkside Court,
Greenhough Road,
Lichfield
Staffordshire
WS13 7FE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 of 8 draeings printed incorectly.”

Helpful Report

Dear Joe,Thank you so much for taking the time to provide us with your honest feedback about Clickpost. Firstly, we want to sincerely apologise for the inconvenience you experienced due to the incorrect printing of three out of the eight drawings. We understand how frustrating this can be, and we deeply regret any confusion or disappointment it may have caused on your end. Please rest assured that we take this matter seriously and are committed to rectifying the situation. As this is the first time we have heard from you regarding an issue, we would like to kindly ask you email support@click-post.co.uk to specify which drawings were incorrect. Understanding the exact problems you encountered will enable us to issue replacements to you ASAP.

“Printing was fine but was let down by delivery. The item ordered on Thursday before 3pm didnt turn up until Monday although I paid next day delivery.. The item ordered on the Friday turned up saturday.. Unfortunately i needed the items saturday as was traveling for work on the sunday which was why i needed the drawings. As a result my order was wasted money...”

Helpful Report

Dear Andrew, Thank you so much for taking the time to share your feedback on Clickpost. We truly appreciate your honest review and we apologise for the inconvenience you experienced with the delivery of your items by APC. We have raised your case with our APC account manager, and expressed our sincere disappointment that you did not receive your order in the time specified. We understand that the delay in delivery, especially after paying for next day delivery, was highly disappointing. We sincerely apologise for any inconvenience caused by this delay, as we strive to provide a seamless and efficient service to our customers. I have contacted you via private email to discuss further.

“poor quality printing”

Helpful Report

Hi Tom, Firstly, I'd like to express my gratitude for taking the time to review Clickpost. Upon thoroughly examining the specifics of your order, I've observed that you ordered full-colour posters. These were duly delivered folded, within the timeframe we stipulate. However, I do recognise that perhaps it would have been more appropriate for your order to have been declined at the outset. Negative feedback often stems from a mismatch between expectations and outcomes. It's indeed disheartening for us when we receive adverse remarks for a service we don't actually cater for, namely full-colour poster printing. Our speciality lies in printing, folding, and dispatching construction drawings and technical plans. I sincerely hope you can appreciate our perspective. It would be beneficial for both parties if, in the future, a comprehensive understanding of the product or service is established prior to placing online orders. Regards Andrew Evans

“Took 3 days to arrive.”

Helpful Report

I want to express my gratitude for sparing your valuable time to provide us with your feedback on Clickpost. We deeply regret that it took three days for you to receive your package, which was a day later than our advised delivery time. Please rest assured that such occurrences are infrequent, but regrettably, they can be unavoidable at times due to Royal Mail's operations.

“I paid for next day and it arrived approx 3 days later”

Helpful Report

Dear Ben, I want to express our gratitude for taking the time to share your feedback with us. I am truly sorry to hear that our service did not meet your expectations, and I understand how disappointing and frustrating this must be for you. I wanted to personally investigate and understand what transpired with your order. Although we dispatch orders the same day - upon careful examination, I discovered that your order was placed with express delivery, which typically delivers on the following day. However, it is important to note that we do advise a delivery window of 1-2 days for express deliveries. To ensure next day delivery, we highly recommend opting for our 'Next Day' delivery option. This service offers a more expedited and reliable delivery timeline. You can find more information about this option on our website at the following link: https://click-post.co.uk/plan-printing/delivery-information/ Once again, I sincerely apologise for any inconvenience caused by the delay in your order. If there is anything else I can assist you with or if you have any further concerns, please do not hesitate to reach out. Your satisfaction is of utmost importance to us, and we are committed to making this right. Thank you for your understanding, and we genuinely appreciate your feedback.

“Ordered and paid for a colour drawing but only received it b/w”

Helpful Report

“Good service but paid specifically for next day delivery Thursday before the cut off for next day and arrived the following Monday which was too late as client needed next day”

Helpful Report

Hi Philip, I can confirm your order was processed and issued to the Royal Mail for next day delivery the same day. Unfortunately, the Royal Mail let us down on this occasion. We have filed a formal complaint and apologise for any inconvenience you have experienced. I have sent you a private email, and do hope you will try us again. Regards Jennifer.

“Paid for next day delivery uploaded all my files on the Sunday night in the expectation they would process and ship on the Monday before 3pm as advertised didn't receive them till Wednesday afternoon”

Helpful Report

Hi William, thank you for taking the time to review us. I have taken the time to look into your review. Your order was placed on the Sunday which was followed by a bank holiday Monday. Your order was therefore processed on the Tuesday for delivery on the Wednesday. We processed and delivered your order in-line with the terms and conditions of our service. I trust this clarifies your dissatisfaction with our service and so hope that you will use us again soon. Regards Vicky Evans For and on behalf of Click Post Ltd

“Your website states next day deliver. It took 3 days to get drawings.”

Helpful Report

Hi Dave, I am disappointed to read that you were not completely happy with the delivery time of your order. We provide next day delivery on orders placed before 3 pm with Royal Mail Special Delivery selected. We note that your order was placed after 3 pm with 1st Class delivery selected on a Monday. Therefore your order was processed on Tuesday and subsequently delivered on Wednesday. If we have genuinely failed to meet a delivery time, please contact me to discuss further, please email support@click-post.co.uk. Regards Vicky Click Post Ltd

“You said next day, £3:95 and it took 3 days so I missed it.”

Helpful Report

Clickpost is rated 4.9 based on 3,775 reviews