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hampers.com Reviews

4.8 Rating 27,139 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,139 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Hamper was not delivered, although I received an email saying it had, can't get in touch with them, and I would like my money back!”

Posted 5 years ago

“they wouldnt help me after they managed to mess up my oder and get my hamper signed by somone other than the recepiant ....”

Posted 5 years ago

“Not at all happy with the fact that paid so much for a gift only to be told that the gift message that should be included with or attached to the gift was not and is was actually placed underside of the delivery label; never heard of such thing. The receiver was left wondering from who the gift was. Response from Hamper was 'there are images showing where this is located on our website' - as if that would have been of any help to the person receiving the gift. Completely ruined the surprise and gift; I would not recommend Hamper and definitely will not be purchasing any gift from them again.”

Posted 5 years ago

“Your products appear to be OK but your service is terrible. You promise a delivery date and it doesn't happen. This is the second time I have had problems with your delivery service. This time I had two parcels to be delivered on the same day as a birthday present. One was delivered on the promised day but to the house next door and the other arrived the day after. A great disappointment once again. I live overseas and need reliable deliveries in the UK or at least to be told at the time of order that you might make a mess of the delivery dates.”

Posted 5 years ago

“I purchased from Hampers.com because it promised next day delivery which was exactly what I wanted for a friend's birthday. Needless to say that didn't happen. I most certainly won't be buying from Hampers.com again nor will I be recommending them.”

Posted 5 years ago

Dear Michael, Thank you for taking the time to place your review. We are very sorry to hear you are not happy with the service provided, as we fulfilled the order & delivered on the 9th August as you requested. If you require any further information, please e-mail office@hamper.com Kind regards, Hamper.com

Posted 5 years ago

“My brother never recieved his hamper for his birthday and after writing to let this company know ...not even a reply.. very disapointed no one has contacted my self or my brother”

Posted 5 years ago

“Have ordered breakfast tray, Salmon missing and arrived at 12.30ish. Will never order from you anymore! Very disappointed.”

Posted 5 years ago

“HI My brother said he did not receive the shipment. Could you please let me know where you delivered this hamper and who signed for this Thanks”

Posted 5 years ago

Dear Wollie, May we ask why you have posted this as a negative review & not contacted our offices to request further information? We will send you the delivery confirmation by e-mail & apologise for any inconvenience caused. kind regards, Hamper.com

Posted 5 years ago

“Order arrived as promised, but the birthday cake was not in the hamper. I messaged to ask for help and received no reply!!”

Posted 5 years ago

Dear Mrs. Dillistone-Stone, Thank you for your review. Could you please check your e-mails as we responded to your enquiry on the 12th at 8.46am having received your e-mail at 22.12pm on the 11th, & did not receive any further communication from you regarding the missing cake. Please contact us on 01235 833732 or email office@hamper.com to discuss this further, as we would like to rectify any issue asap. kind regards, Hamper.com

Posted 5 years ago

“They didn't. A phone call was made to them giving them instructions where to deliver the hamper should no one be home - to a house two doors away - not too far to go. The person on the other end of the phone said that it would be ok and that they would pass on those instructions. The hamper was left in the front garden of the address for delivery, under a bench where it could be seen by all and sundry. I guess we were lucky that no one took it.”

Posted 5 years ago

“This was a Father’s Day gift. My parents told me most of the items tasted stale. They said the beer and nuts were the only part that was good. The chutney was so spicy you could strip paint with it. The breadsticks almost broke their teeth and the marshmallows were hard as rocks. They did say there was a lot of laughter as they tried to eat it, so there’s always that.”

Posted 5 years ago

Dear Emily, We appreciate your feedback & very sorry to hear the items were not as expected. Your comments have also been passed to our purchasing department to look into this. Please e-mail our office the details & we will advise how we can rectify this for you . Once again, please accept our sincere apologies for the disappointment caused. kind regards, Hamper.com

Posted 5 years ago

“after numerous emails telling me that i can order in time for fathers day - after having to chase & no reason given for delay the parcel arrived the day after at 5.30pm”

Posted 5 years ago

Dear Steven, Thank you for your review. We are very sorry the hamper was delayed in transit & not delivered as requested. We can confirm we despatch all orders for delivery as requested & on occasion there can be an issue with the couriers or on the roads that can delay this. We do hope this experience will not deter you from visiting us again in the future. kind regards, Hamper.com

Posted 5 years ago

“My Father's Day delivery was delivered the day after, despite my selecting the day prior to ensure it arrived on time and someone would be home. I spoke to customer service who merely confirmed it was delayed and said sorry. Essentially, performing the same role as an automatic reply from an email address. A partial refund is more appropriate in situations like this.”

Posted 5 years ago

“Ordered gifts for my inlaws and the driver went to an incorrect address he WAS advised of the correct address but decided not to go! So nothing was delivered and Clearwater Hampers refused to refund our money in full offering only half! Disgusting service, never again!!!”

Posted 5 years ago

Dear Anne, Thank you for your review for the hamper ordered Christmas 2017. We are very sorry you are not happy with the service received. However, please be advised we can only use the delivery address provided when you place the order & this was incorrect. The couriers will attempt to the address given only unless we advise them otherwise. We would advise updating your addresses on your account for any future orders. Apologies for the disappointment caused. Kind regards, Hamper.com

Posted 5 years ago

“The hamper was for a friends birthday for May 31st, the courier broke down but said it would be delivered on the 1st...eventually it was delivered on the 4th”

Posted 5 years ago

“In all honestly this was the first and last time I order, I asked for it to be delivered on a certain day, which it didn’t it came straight away, which meant I was never getting it to where it needed to be on time , contents is not worth what you are charging, box also damaged, unacceptable to hand over as a gift to anyone”

Posted 5 years ago

“Gave package to wrong person, birthday surprise ruined.”

Posted 5 years ago

“It took 5 days for delivery when both parties were home on Saturday.”

Posted 5 years ago

“I paid extra for a Friday delivery received a text that it would be delayed till Saturday, my mum waited in on Saturday for her now late birthday present it still did not arrive! Got another text saying Monday delivery which it did arrive in good order. So 3 days later and I have not received a refund of the extra money I paid to set the delivery date! 😡”

Posted 6 years ago

“I ordered this for a birthday gift for my sister to be delivered on 21 March. My sister is in hospital and her husband at work. They tried to deliver on 21st but there was nobody at home, no effort was made to leave with a neighbour. This was delivered the following day. Very disappointed. No text message was sent as stated and no contact made with myself. I will not be using this company again. Very disappointed.”

Posted 6 years ago

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hampers.com is rated 4.8 based on 27,139 reviews