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hampers.com Reviews

4.8 Rating 27,132 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,132 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery for my hamper was made on a completely different day from what I specified. This meant the hamper was delivered when no one was at home and left in an unsecure location for 9 hours with food that need needed to be refrigerated. No notification that the hamper had been delivered until 12 hours later, resulting in food that had to be thrown away as it wasn't suitable to eat. Will not be ordering again.”

Posted 7 years ago

“Appauling customer service in response to emails after ordering and no access via website to alter CYO orders.”

Posted 7 years ago

“Single order split into 2 deliveries 3 days apart owing to a mistake in the office. Denied by staff. Cost me a 4 figure sum in lost earnings. Big mistake as I shall not bother them again.”

Posted 7 years ago

“The gift was delivered to the recipient way earlier than the nominated delivery date. And it was 'left at the porch'. This is irresponsible, anybody could have stolen the hamper. When I enquired about the early delivery, the company came back to me and said they didn't receive the requested delivery date. REALLY? If that is the case, then they should update their system and regularly maintain it. If they don't even receive the preferred delivery date, why did they even let me choose the date on the order page??”

Posted 7 years ago

“Apparently my order was fulfilled by two separate suppliers. This means that the order arrived three days apart. The first part arrived with no card so the receiver hadn't a clue who it was for, or from. When the second part arrived the card was wrong. They had somehow managed to insert the name Gary to my partner and children. I'm not Gary in case you're wondering! Customer service responded quickly to my first email however it basically said: let us know if it doesn't arrive today and we will chase our suppliers. How about chasing them and responding to me with some kind of answer. The second email recieved no response. In actual fact if you look around hamper.com are 25-30% more expensive than some competitors. I'm awaiting feedback. Hamper.com may think this excessive but the surprise to my family was ruined. I'm not sure I'll use them again. Bunches.co.uk do hampers at Christmas time and I'd recommend, they were cheaper, faster, got the job done and to top it off I got a 10% discount AND money off any future orders.”

Posted 7 years ago

“I bought 4 hampers. 3 were delivered fine. 1 however was delivered to the wrong address. When I received the the delivery confirmation but the recipient confirmed they did not have the hamper, I emailed hamper.com but did not get a response. I then called and spoke to Michelle. I explained the situation and she said she would ask the delivery driver. She said to call back in an hour and they were open till 6pm. I called 45 minutes later and the business was closed. I left a message asking to be called back, but I have not received a call. At that point the hamper was missing. We only found out this morning that the hamper was left on the doorstep of a neighbour. My confirmation said it was securely delivered, it wasn't. Its not the end of the world, but it is not acceptable hence the rating.”

Posted 7 years ago

“Two hampers were ordered - placed at the same time and for same recipient. One was delivered on 21/12, the other on the 22/12 - they should have been delivered together on same day and at same time”

Posted 7 years ago

“Terrible customer service 2 emails ignored waited in all day for a delivery which didnt come Hamper ok not really worth the money”

Posted 7 years ago

“Not the best start for a first order. I ordered the hampers to be delivered on the Saturday so that I could present them to my sons football coaches on the Sunday but they didn't arrive until the Monday. Maybe not all the fault of hampers.com but it didn't help me at all.”

Posted 7 years ago

“The hamper was delivered quickly, however it had broken glass and leaked pickle in it due to a breakage. I was quickly promised a refund, however three weeks on I am still waiting and the communication from the company is very poor, with no apologies on the rare occasions they do respond to me.”

Posted 7 years ago

“The hamper was poor value for money and in future i will look more closley at what it contains and the weight of the products instead of just looking at the pictures. It is only worth half the cost!”

Posted 7 years ago

“I was surprised at how small the box was, that contained the 'hamper'... however, imagine my utter disgust at being taken for a ride, when I opened the box, to find three small boxes that constituted my 'hamper', with the extra space around the three small boxes filled with a form of 'bubble-wrap'. The hampers I bought were supposed to be reasonable Christmas presents, but these just look like 'token' presents. Last time I'm being taken for a ride by Hamper.com.”

Posted 7 years ago

“The hamper was delivered yesterday, several items were damaged.”

Posted 7 years ago

“The box it came in was damaged which runied the present as it is meant to be a hamper. Emailed and sent a oicture showing the damage but no response”

Posted 7 years ago

“I ordered the basket to be delivered on Friday, But it didn't get to the recipient until Sunday. There was also no Gift Note attached, so they didn't know who was it from. Not a great service.”

Posted 7 years ago

“This order was made from NZ for our London based daughter in law. The order process was fine. The delivery was appalling as it was left at an incorrect address. There was no note left for our daughter in law to say delivery had been made to the neighbour across the road, whom they do not know or have anything to do with. So our surprise to her had to be disclosed and it took our son about a day to track the hamper down. I've been emailing the company about this and whilst they have apologised they are excusing the courier actions. I do not accept this at all. Would never use them again with this lack of customer service and care.”

Posted 7 years ago

“I was very disappointed with the hampers when they arrived. They are extremely poor value for money. Don't be misled by the pictures. I paid £35 for one which was a cardboard box containing a few groceries I could have bought for a tenner. Never again!”

Posted 7 years ago

“Delivery service was very disappointing. It left the hamper outside at the side of the house and I was only notified of this the day after the delivery had been made. I told the recipient but she couldn't find it. I asked hamper.com to clarify where it was left and they again told me that it was at the side of the house. I've requested more clarification but received no more details now 2 weeks after the delivery. I'm surprised that hampers are left outside at all and even more surprised that I got the notification a whole day after the parcel had been left.”

Posted 7 years ago

Dear Sarah, We are very sorry to hear the hamper was not received as requested. We can confirm that we do have a leave safe policy with our couriers at the driver's discretion & sincerely apologise the hamper could not be located. We have now processed a replacement to be delivered & hope this has not caused too much inconvenience or disappointment. kind regards, Hamper.com

Posted 7 years ago

“My hamper was supposed to be delivered on Saturday and was not delivered until Monday. Even though I had spoken with someone to guarantee Saturday delivery.”

Posted 7 years ago

Dear Yvonne, We are very sorry to hear the hamper was not delivered on the Saturday. We can confirm the date was amended as you requested, but the hamper was delayed by the courier, which is why we do not guarantee delivery dates. We hope this did not cause too much disappointment & the recipient was pleased with the contents received. Thank you for your order. kind regards, Hamper.com

Posted 7 years ago

“Delivery was late due to delivery address not being read properly.”

Posted 7 years ago

Dear Julie, Thank you for taking the time to provide us with feedback. Please accept our apologies for the late delivery of your hamper. While this issue is very rare, we do appreciate the effect it can have on your plans. If there's anything we can help with in the future, please don't hesitate to get in touch. We'll do our best to ensure that it doesn't happen again! Kind regards, hamper.com

Posted 7 years ago

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hampers.com is rated 4.8 based on 27,132 reviews