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hampers.com Reviews

4.8 Rating 27,140 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,140 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not use again”

Posted 2 years ago

Dear Kevin, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our priority is providing the customer with exceptional service at all times and we are terribly sorry on this occasion this was not fulfilled. We understand how important the joy of gifting is and we're extremely sorry this experience has caused disappointment. I can see that one of our Customer Care team has reached out to find a resolution for you. I am extremely sorry for the experience you encountered. We do hope that you might consider giving us another chance in the near future. Apologies once again, Ruby (Customer Care Team Leader)

Posted 2 years ago

“Firstly - this review system is fraudulent - the hampers.com email asking you to review directs you to this website if you are happy, and directs you to email them if you are unhappy. Do not trust the average rating - most of the negative ones have been discounted in advance. As for the order: placed two orders over Xmas. One delivered successfully, thank you, other was delayed and took 18 days - not ideal with perishables. Hampers.com staff were dismissive of my queries and ultimately ignored correspondence. I do not recommend you use them. Terrible service.”

Posted 2 years ago

Dear Christopher, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our priority is providing the customer with exceptional service at all times and we are terribly sorry on this occasion this was not fulfilled. Our customer care team have been extremely busy working hard to respond to all queries promptly I do apologise they did not get round to your query in a timely manner. Our team was able to match customer demand, however, a wave of Covid hit both our warehouse and customer care teams at the worst possible time, leaving us with a severely depleted team to fulfil confirmed orders and communicate efficiently with our customers. I am extremely sorry for the experience you encountered. I understand that the delivery of our hampers is a very important part of what we offer here at hampers.com and we understand that your experience so far has caused some inconvenience. We do hope that you might consider giving us another chance in the near future giving the circumstances of this order. Apologies once again, Hannah customer care

Posted 2 years ago

“Criminal service. I placed an order on 19/12/21 for 2 hampers. I got an email on 22/12/21 saying they were on the way. When i checked the DHL tracker page on 23/12/21 it showed that there was a delay and they would be delivered the next working day. Later on 23/12/21 one hamper arrived. The status then changed to part delivered, then Nothing. They ignore my emails and send out automated replies blaming Covid for staff shortages, although they are still taking orders on their website. Would advise anyone to try somewhere else.”

Posted 2 years ago

Dear Pete, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our priority is providing the customer with exceptional service at all times and we are terribly sorry on this occasion this was not fulfilled. Our customer care team have been extremely busy working hard to respond to all queries promptly I do apologise they did not get round to your query in a timely manner. Our team was able to match customer demand, however, a wave of Covid hit both our warehouse and customer care teams at the worst possible time, leaving us with a severely depleted team to fulfil confirmed orders and communicate efficiently with our customers. I can see that one of our Customer Care team has reached out to find a resolution for you. I am extremely sorry for the experience you encountered. I understand that the delivery of our hampers is a very important part of what we offer here at hampers.com and we understand that your experience so far has caused some inconvenience. We do hope that you might consider giving us another chance in the near future giving the circumstances of this order. Apologies once again, Ruby (Customer Care Team Leader)

Posted 2 years ago

“Ordered a hamper to be delivered on the 31st December for my mother's 86th birthday on the 1st January. It did not turn up on the specified delivery date and was still not delivered on the 4 January. I will not use this company again, totally unreliable.”

Posted 2 years ago

“I purchased a Couples Christmas Hamper for 85.00 GBP and 10.00 GBP delivery as a Christmas present for my daughter in Surrey. According to the hamper description it should contain a bottle of Prosecco, which was not part of the hamper when it arrived. In fact, the items contained in the hamper were quite average, and, as already pointed out, the bottle of Prosecco was not there at all. The hamper was also meant to be delivered on the 24/12 but only arrived a few days later. Unfortunately I would not recommend this company.”

Posted 2 years ago

“Ordered in plenty of time for Christmas but it hasn’t arrived 😢although we had a e mail on December 18h to say it was on its way very very disappointed (although they are going to refund us but have had no apology ) the other hamper was port and Stilton but had no Stilton in it a smoked cheddar instead The third hamper was gluten free which arrived Christmas Eve (was requested delivery a week before) and they were pleased with that 👏👏”

Posted 2 years ago

“I ordered from their website two weeks ago requesting that they would deliver on this day for my mothers birthday. I got an email to confirm that an order had been processed, they had taken my 50 pound from my account and it looked like all was set. On the day the hamper should have arrived at my mothers house, I had received no telephone call or email from them. I suspected something was amiss, and decided to call them. I was placed on hold for around 27 minutes until I finally reached an advisor, Ruby. I was advised that there is a delay and it had not been collected yet, and may not be until well after the new year. I was not advised of a date, as the advisor explained that this was not possible to give. To be fair, Ruby was very sympathetic and offered me a full refund there and then. The annoying thing is, that they knew there would be a delay and I received no correspondence of this. Radio silence. I now have to find something last minute for my mother for her birthday. This company have just caused a little bit of stress for me. I won't be using this company again after they have failed on their promise of delivery and gave me the silent treatment over a delivery that they knew would be delayed for a considerable amount of time.”

Posted 2 years ago

“One star seems too generous. A hamper was ordered on Dec 16th for delivery to 95yr old Grandparents on Dec 23rd. No despatch information from this company until an email arrived from DPD saying they are waiting for Hampers to despatch the item. It is now Dec 27th and there has been zero communication from the company. They closed on Christmas Eve in full knowledge that many orders had not been fulfilled. At the very least, an apology email and explanation should have been sent out to all concerned. So our Grandparents, who we haven’t seen for 2 years, went without their Gift from us. Thank you Hampers.com We will never, ever use you again.”

Posted 2 years ago

“After ordering 6 days before the Christmas cut off date, they sent a blanket email on Christmas Eve to say they could not fulfil the order until New Years. This is unacceptable and completely ruined us sending our families something while we live abroad. Incredibly poorly managed.”

Posted 2 years ago

“Would give zero if possible. Absolutely appalling service, ordered ‘pre Christmas’ and when I noticed it had not even been dispatched I contacted customer service to see if I could even change the address if it’s going to be late, they quoted ‘it would be delivered end of this weekend’ in their response, which of course it was not, and was two days later than this. Thus the recipient did not receive it on time. The customer service team also had a dreadful and rude manner, and would not even refund for not fulfilling the service. I would not recommend.”

Posted 2 years ago

“It's a really sorry state of affairs when you order something that is "guaranteed to be there by Christmas" and then on Christmas Eve still nothing. Ordered the hamper on 15.12 and I spoke to the customer service department on the 21.12 when it still hadn't been delivered on "next day" delivery. They said "We are confident the hampers will be here by Christmas." Christmas even and still no hamper, I speak to customer service who now tell me it won't go out because of a factory coming down with Covid. Now I know this happens and I feel for those people who have Covid But there is something that should of and could have been done here. 1. Hampers.com should of blanket notified all orders that were being processed with notice of possible delays so their customers could make a decision whether to get a refund. The customer service said they couldn't email ever order individually but they shouldn't need to. 2. Hampers.com should of let people know that they needed 48 hours to get a refund processed if they wanted to spend the money else where. 3. We are not 1 month into this pandemic, processes should be in place for this kind of thing by now and what has basically happened is they have played all their "customers" for idiots during a holiday period. I would suggest you think twice before ordering from this company as their transparency to their customers is non existent.”

Posted 2 years ago

“Rubbish service, ordered mid Nov for delivery last Friday, Hampers.com emailed to say hamper had been despatched but delivery company have no record of it. Have emailed and tried ringing to no avail. NO SERVICE, NO REPLY AND NO CHRISTMAS PRESENT. Rotten service, will never use this company again”

Posted 2 years ago

“Not delivered on the day requested”

Posted 2 years ago

“My hamper wasn’t delivered to the address I requested, but to a DPD pick-up shop. No calling card was left, and I received no email with information on how to retrieve the shipment. It’s a hassle for me as the customer, and surprise ruined for my recepients. Very disappointing experience.”

Posted 3 years ago

“Sorry to say that although the gift was received and loved by the person I sent it to, she had no idea who it was from. She spent ages contacting friends to know if they sent it and hadn't found anyone who did. I printed out the request with my note wishing her a happy birthday and you never enclosed it. They was very disappointing to us both. So no, I will not recommend anyone to order anything.”

Posted 3 years ago

Dear Shirley, Thank you for taking the time to write a review, we really appreciate your feedback. Unfortunately our gift messages sometimes missed by recipients due to them being placed on the outer packaging with their delivery address details, not within the hamper itself. We are looking at improving our gift message placement so this will not happen in future. We are truly sorry for the disappointment and inconvenience caused to yourself and the recipient due to this. We are very pleased to hear the hamper was loved by the recipient and we really hope you decide to give us another try at a later date. Kind regards, Gemma (Customer Care)

Posted 3 years ago

“So disappointed, hamper unfortunately not received as yet. Has been signed for but not by my son. Currently in the process of trying to track it down 😥 can not rate”

Posted 3 years ago

Dear Lynne, We are very sorry to hear that your hamper has not been located! I have emailed you in regards to resolving this issue for you. Please do get back to me and I will do all I can to help with this matter. Kind regards, Gemma (Customer Care)

Posted 3 years ago

“Did not arrive, no phone number, no answer to email”

Posted 3 years ago

“Ordered 4 hampers at the start of December (5th) for a timed delivery on 17th Dec, only 1 has actually been dispatched and delivered. Spoke with customer services eventually after constantly ringing out and getting an answer machine message and being told hampers will be delivered next week. Will update review depending on if that happens. Was told it's been really busy this past week which I don't particularly accept as a valid excuse, the timed deliveries should mean that the company is aware of the expected workload to be processed. Honestly haven't had this issue in previous years with other Hamper companies and if they're not delivered by early next week (too late anyway for one of the customers who's going away which was the reason for choosing the 17th Dec) I won't be using hampers.com for the rest of my life. I tried this company and got burnt”

Posted 3 years ago

“If they were delivered I'd be able to review them... Ordered with two weeks notice, for a named day, and when I had to chase them on the day for delivery details, they told me there was no stock on the day I ordered. No one bothered to let me know, still waiting for the refund for 8 hampers.”

Posted 3 years ago

“Paid extra for delivery on a specified day and it turned up a day late and never had an apology. I did ring and was told it would arrive on the date specified even though I had no text or email. I thought the hamper was a little disappointing and the service.”

Posted 3 years ago

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hampers.com is rated 4.8 based on 27,140 reviews