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hampers.com Reviews

4.8 Rating 27,158 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,158 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly and hamper was delivered on date requested and was confirmed by text, but when I placed the order I was expecting to get something, eg. an email to confirm my order but never got this as you usually do whenever you place an order online. Did make me slightly concerned for a day or two hence just the 3-star rating.”

Posted 3 years ago

Dear Rebecca, We wish to thank you for your review and feedback. We are thrilled to hear that the hamper was presented well and delivery was as expected. An email confirmation is sent as soon as the payment has been accepted. I do apologise you never received this sometimes it can go into the customers promotions or spam inbox. I'll certainly look into all points raised and ensure these are addressed to improve our services moving forward. I hope this does not deter you from shopping with us again. Kind regards, Nicole (Customer Care Manager)

Posted 3 years ago

“Nothing out of the usual...no complaints...delivered as requested. Recipient pleased😄 to have gift is the main benefit”

Posted 3 years ago

Dear Paul, Thank you for your review, we really appreciate this. We are thrilled to hear that you have no complaints and the recipient was pleased with their gift! We hope to see you shop with us again. Kind regards, Gemma (Customer Care)

Posted 3 years ago

“The buying process was fine. It was delivered on the correct day. I have no idea if it was good value or decent quality as it was purchased as a gift for a friend who would not be so rude as to tell me if it was poor quality, damaged, or dissapointing in any other way!”

Posted 3 years ago

Dear John, Thank you for your review, we really appreciate your kind words. We are thrilled to hear that you were impressed with our service and that the delivery wowed you! I hope your recipient loves their thoughtful hamper. We cannot wait for you to return so we can exceed your expectations again. Kind regards, Nicole (Customer Care Manager)

Posted 3 years ago

“Very good fast efficient service”

Posted 3 years ago

“Okay quite good”

Posted 3 years ago

“Was much better when you could pick your own items. Personalised Hampers are a perfect present for people that are difficult to buy for , so many reasons ( no alcohol, medical, knowing their dislikes etc.)”

Posted 3 years ago

“The delivery was really fast! Delivered the next day. However the box wasn't the same as advertised and was quite scratched up. I didn't receive the chocolates advertised and also the Almond Thins ended up being Orange Thins. I already had orange truffles and didn't want another orange item for this person. Please be wary what you see might not be what you receive. I wish they would have let me know, I'd have picked a different hamper if notified.”

Posted 3 years ago

Dear Nadia, Thank you for taking the time to leave us a review, we really appreciate your feedback. We are very sorry that items were substituted in your hamper, at times we may have to do this if the item goes out of stock. We always substitute with items of the same or even greater value. We are very sorry that on this occasion you were not happy with the substitutes. We hope this will not deter you from shopping with us again! Kind regards, Gemma (Customer Care)

Posted 3 years ago

“.vdgfdssgsd”

Posted 3 years ago

Dear Guy, Thank you for your review, it is much appreciated. We hope to see you shop with us again. Kind regards, Gemma (Customer Care)

Posted 3 years ago

“Great that the order wasn't late for a special birthday, but a shame that it arrived 2 days early as it was not quite the surprise we had planned!”

Posted 3 years ago

“Good service, maybe one or two more items maybe”

Posted 3 years ago

Dear Salman, Thank you for your review we really appreciate it. We are thrilled to hear you liked our service. Thank you for your feedback, we will look into this. Take care and stay safe. Kind regards, Gemma (Customer Care)

Posted 3 years ago

“The recipient was very happy with the gift, however they did not know who it was from and why as the note was not added, in this case it was from niece and nephew to uncle which was a little disappointing as they were waiting for a reaction. But overall gift is was nice as shown”

Posted 3 years ago

Dear Nimicha, We wish to thank you for your review and feedback. We are thrilled to hear that the recipient was thrilled with their thoughtful gift. The gift messages are sometimes missed by recipients due to their placement, they are on the outer packaging instead of inside the hamper. However, If we somehow failed to include the message, we are sincerely sorry for the inconvenience caused. We're currently working on improving our gift messages and I'll be sure to pass your feedback on. Thank you for choosing us and I hope you will return very soon, take care and please stay safe, Kind regards, Nicole (Customer Care Manager)

Posted 3 years ago

“We ordered the hamper online and we could not apply discounts of 20% on the order because the facilities was not visible. Your website is not very user friendly and found it very difficult. Secondly, we ordered the hamper on Monday for Thursday delivery and we were charged £3.00 extra for this service. This appears to be quire a lot compared to guaranteed next day delivery. Some of your competitor's do not charge for delivery at all. ( It is Free delivery )”

Posted 3 years ago

“The range of products and availability of delivery destinations is very much reduced since I last used them”

Posted 3 years ago

“The recipient was very happy with the hamper, but there was no message included to tell them who it was from.”

Posted 3 years ago

“Delivery okay. Range of products okay but did not include my gift message which caused some problems and embarrassment of me chasing to see if my client had actually received it. Not too happy about that as it looks wrong for me to chase a “thank you”, which I was not looking to do.”

Posted 3 years ago

“It was delivered on time and good condition. It just wasn't worth anywhere near the price that was paid.”

Posted 3 years ago

“full of yummy stuff. Given as a thank you.”

Posted 3 years ago

“I sent 3 hampers: one arrived as expected, one arrived at the wrong address and one handled a change of address: the first one was fine, the second one is still at the wrong address but the residents in question are hoping to organise the process, and the third one is successful due to personal connections. I am not impressed.”

Posted 3 years ago

“I did order a Hamper from you and it was delivered to my sisters home in Urmston, Manchester. I live in Queensland Australia so am unable to make comment about how good this Hamper is. Why are you asking me? Also there was no message that I wrote to go with the Hamper. Very ordinary. regards Terence Johnson”

Posted 3 years ago

“Recipients pleased with hampers but no message card was attached so didn’t know where they were from!!”

Posted 3 years ago

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hampers.com is rated 4.8 based on 27,158 reviews