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hampers.com Reviews

4.8 Rating 27,158 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,158 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got hampers for my daughter and her family for Christmas also got one for son in laws mothet. Good value and contents fabulous.”

Posted 1 year ago

Dear Philip, Thank you for taking the time to leave us a review. We're pleased to hear your feedback on the value and contents. We hope the recipient enjoys the hamper! Thank you for shopping with us and we hope to hear from you again soon. We hope you have a lovely Christmas! Kind regards, Ella Customer care

Posted 1 year ago

“Quick delivery ,nice packed but not really worth the money”

Posted 1 year ago

Dear Arkadiusz, Thank you for taking the time to leave us a review. We're sorry to hear your feedback on the value of the hamper. We are interested to understand this more. Please feel free to email help@hampers.com and a member of the team can take your feedback. Kind regards, Ella Customer care

Posted 1 year ago

“Nicely presented, would be nice if there was chocolate included”

Posted 1 year ago

Good afternoon Vicky, Thank you for leaving us a great review! We're delighted to read your feedback on the hamper and whilst we do our best to maintain a great variety and choice I shall be sure to pass your comments onto the rest of the team! We hope the recipient enjoys the hamper! Thank you for shopping with us and we hope to hear from you again soon. Kind regards, Todd Customer care

Posted 1 year ago

“Does what it says on the tin”

Posted 1 year ago

Dear Louise, Thank you for taking the time to leave us a review. We appreciate all feedback. We hope the recipient enjoyed the hamper! Thank you for shopping with us and we hope to hear from you again soon. Kind regards, Ella Customer care

Posted 1 year ago

“Good hamper but delivered the next day instead of requested day for which I paid an extra £5.50”

Posted 1 year ago

Dear Jamie and Claire, Thank you for your review. I'm sorry to hear of your less than satisfactory experience and hope you will accept my sincerest apologies. I understand that the delivery of our hampers is a very important part of what we offer here at hampers.com and I understand that your experience so far has caused some inconvenience. I have Since reached out to you with a detailed explanation of how this occured as well as a resolution. I am extremely sorry for the experience you encountered. I really hope this experience will not deter you from shopping with hampers.com again. Kindest regards, Nicole (Customer Care Manager)

Posted 1 year ago

“It's been a stressful experience, I got an email saying order now for Christmas to make sure of a Christmas delivery so being as I'm in New Zealand and wanted delivery in the UK I placed my order. Only to get an email to say it was going to be delivered the next day! I was told I had to pay another twelve pounds to alter this which transferred to NZD is a huge amount. Now I'm told I can have my original Christmas delivery for no extra charge if I change my one-star bad review which I have now done.”

Posted 1 year ago

Dear Bridget, We're sorry to read this. We have since been in contact with you and reached a solution. Please feel free to contact us if you require further support. Kind regards, Clearwater hampers.

Posted 1 year ago

“It was really good, but I was a bit worried when I could see it was delivered on a bench in the sun. But I must admit I don’t know if he rang the and made sure somebody was home.”

Posted 1 year ago

Dear Gitte, Thank you for taking the time to leave your review. I am so sorry to hear about the experience you had regarding the delivery of the hamper. Delivery of these gifts are an important part of what we provide here at hampers.com and I am sorry if this had caused any inconvenience for you or the recipient. I will be reaching out to you today to look at a resolution for you. Kindest Regards Ruby (Customer care team leader)

Posted 1 year ago

“It wasn’t for me so I can’t review”

Posted 1 year ago

Dear Nigel , Thank you for your 3* review, no problem we appreciate you taking the time but would love to know your thoughts on the ordering process. Kind regards Hannah Customer care

Posted 1 year ago

“They took my order…waited 5 days and then advised me the day before delivery they didn’t do my hamper anymore. Subsequently they did offer a discount code and then a free hamper and genuinely wanted to improve my experience so I’ve amended my rating accordingly.”

Posted 1 year ago

Dear Rachel, We're sorry to read your review. A member of the team will be contacting you regarding this. Kind regards, Ella Customer care

Posted 1 year ago

“It was a lovely hamper well received. It arrived the day after order which was perfect. However, the note I had written for the recipient was not attached to the hamper so the recipient had no idea who it was from. We had written a heartfelt thanks on the hamper which was not received and put a dampener on the experience.”

Posted 1 year ago

Dear Vincent, Thank you for your review, it is much appreciated. We take all feedback very seriously, thank you for bringing this to our attention. We are very sorry to hear that the gift message was not included in the hamper. Sometimes these are missed due to recipients looking for the gift message within the hamper, we place them on the outer packaging next to the delivery label so it could be that it was missed. We apologise for the inconvenience caused and hope you would consider shopping with us again. Kind regards, Gemma (Customer care)

Posted 1 year ago

“Hamper is a gift so cannot comment on the contents. Order process was simple.”

Posted 1 year ago

Dear Ann, Thank you for your review. We are happy to hear your thoughts on the ordering process. We hope your recipient enjoys the Hamper too! Kind Regards, Ruby (Customer care team leader)

Posted 1 year ago

“Not great value but did the job. Arrived on time and well packed.”

Posted 1 year ago

Dear Peta, Thank you for your review! Im so pleased it arrived on time and was well packaged. Just to let you know I have reached out to you via email to try and turn this experience around for you. Kind regards Hannah Customer care

Posted 1 year ago

“I had difficulty when ordering. I could not seem to get the order right. Not had any problems before so maybe it was my fault. However, I have no problem with the delivery etc. I was assured the contents were lovely and tasty.”

Posted 2 years ago

“It’s difficult for me to honestly comment on this product as I a never actually saw it other than via the pictures on your website. It was a gift that was purchased and sent to someone who lives in another country. They were very thankful but people often are when they receive a surprise for free. Not much else I can say.”

Posted 2 years ago

Dear Rudolph Thank you for your review! Im pleased the recipients were thankful and I hope the hamper was thoroughly enjoyed! Kind regards Hannah Customer care

Posted 2 years ago

“I only know my family member was very happy to receive it”

Posted 2 years ago

Dear Beverley Fabulous to hear, thank you! Id love to know if theres something we could have done better to receive your 5 stars? Kind regards Hannah Customer care

Posted 2 years ago

“3 Pounds sterling to pick the delivery day seems high to me.”

Posted 2 years ago

“The Hamper quality was great but it was delivered on the wrong day”

Posted 2 years ago

Dear Richard Thank you for your review! I'm so sorry to hear that your hamper was delivered on the wrong day. You have been contacted by my colleague to discuss in further Kind regards Hannah customer care

Posted 2 years ago

“Hampers is a good service for those 'last minute' shoppers with loved one overseas. The facility to order in Australia and have free delivery in UK is brilliant. But I would not recommend due to high cost of contents.”

Posted 2 years ago

Dear Jacqueline, thank you for the review! All of our contents are sourced to ensure our customers get the best tasting experience, are unique, and not able to purchase in shops therefore prices reflect this. I do hope the hamper was enjoyed! Kind regards Hannah customer care

Posted 2 years ago

“Haper was delivered on time. However, it was damaged but no fault of hampers.com as this was down to the courier. Hampers.com responded really quickly to my email about the hamper being damaged on delivery, very apologetic and requested photos. Unfortunately, I was not able to provide photos but I'm sure hampers.com would have responded even better. No complaints and would use again.”

Posted 2 years ago

Dear Charlie & Liz thank you for the 4 stars, sorry to hear there was a bit of damage. I do hope our customer care team sorted this out for you. Kind regards Hannah customer care

Posted 2 years ago

“I am well over eighty years old and I found the online format to be not user-friendly.”

Posted 2 years ago

Dear Phil, sorry to hear this. Our website team have been working so hard to make sure the website is available and easy to use for every user. Please let us know what you think we should change about it at help@hampers.com, We are always welcome to feedback. kind regards Hannah customer care

Posted 2 years ago

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hampers.com is rated 4.8 based on 27,158 reviews