Clearabee Reviews

Name: Clearabee
Address: Clearabee, Griffin House,19 Ludgate Hill, Birmingham
Rating: 4.16

4.2 Rating 257 Reviews

80 %

of reviewers recommend Clearabee

Company Reviews

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Metrics

4.2

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@clearabee.co.uk

Location:

Clearabee, Griffin House,19 Ludgate Hill
Birmingham
B3 1DW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As regards to them paying for work carried out on one of there vans, I would avoid at all costs.”

Helpful Report

Posted 3 years ago

“Awful orderd a skip never came on day got told it was there mistake and it would be there following day again no skip the next day.Then got told oh sorry it’s the next day couldn’t believe it so I asked for refund”

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Posted 3 years ago

“Excellent customer service. Friendly and efficient. They called back as promised to arrange a collection day and time. And almost half the cost of similar competion or skip hire for us near London.”

Helpful Report

Posted 3 years ago

“Ordered man and van to remove 2 cu m of rubbish, with details of the type of rubbish included, such as some paving and small amount of brickwork. The van arrived as scheduled but there was a difference of opinion about the quantity, so one of the collectors took photographs and said there was more like 4 cu m. They said they would take the rubbish, but left all the heavy 'stuff' including a large garden planter. In fact, most of what was important to be moved, was left - over 1 cu m. The van was 'trashy' - on old and battered 'Dreams' van with the shop name half painted out. The whole collection was to say the least scruffy. We were amazed when we received a phone call about a half hour later requesting a further £50.00. We then complained about the quality of service, and that they were trying to charge for rubbish not taken. This was refunded, indicating the company accepted the service was less than adequate. We will not use this company again and cannot recommend it.”

Helpful Report

Posted 3 years ago

“Ordered the £199 large van collection at 9am. Van turned up at 11.30am manned by a charming young man who quickly assessed the work and began straight away to remove the huge amount of loft rubbish. All done in really hot weather within half an hour. Would highly recommend this company. Good effective work at a reasonable price... what's not to like... Well done”

Helpful Report

Posted 3 years ago

“Disappointing first experience with this company and affiliate - SkipBag.co.uk. I purchased a 10 roll of Mini-Bags advertised at £4.99 for a 10 bag roll and £5.99 next day delivery. Bags arrived 4 days later! Packed all 10 bags with green waste. Site advertised Collection fee as £12.99 (minimum 3 bags). Booked collection on line for the 16th June and received a notification that "that there is no charge to colect your skip bag". Thought this unusual as prepared to pay the £12.99. No collection on the 16th - called Skipbag on the 18th to be told that the collection fee would be £129!!! No thank you. Not clear on the website that 12.99 is PER BAG. So for a tenner I have 10 purple bags sitting on my lawn - Cheers!”

Helpful Report

Posted 3 years ago

“A very good experience all round. Very fast, they arrived within 40 minutes of my first call. Cleared my rubbish, swept up, waved and were off. If only all service companies were like this!!”

Helpful Report

Posted 3 years ago

“Quoted £75 to take a small amount of rubbish, when driver arrived he said there was to much and head office wanted another £250. I cancelled order and asked for my money back and was told could only have £25 and they was keeping £50 call out charge, avoid this company at all costs”

Helpful Report

Posted 3 years ago

“All good, easily booked online and truck staff v helpful”

Helpful Report

Posted 3 years ago

“Arrived and massively overestimated the amount to.be collected- but you are 'on the hook' by then as you are already £75 out of pocket.. I was charged £350 for the same amount that would have fitted in a £250 skip of a £100 man and van removal job. Avoid unless you are happy to overpay”

Helpful Report

Posted 3 years ago

“Friendly team completed a flat clearance for us. We couldn’t be there Due to Covid 19 but they send photos so we knew it was all done. Very happy with the level of service.”

Helpful Report

Posted 3 years ago

“Clearabee arrived bang on the dot to clear the waste we had piled up in the drive. Very professional service and at a fair price.”

Helpful Report

Posted 3 years ago

“Avoid this company. We ordered a skip before 1pm on a Friday for next delivery, the skip didn’t turn up and no one informed us that it wouldn’t be coming. We got an email on Monday morning telling us the skip will be delivered by 6pm. Again, no skip turned up and no one contacted us. We called Them and they didn’t have any skips available so nothing was ever going to be coming. We rang to cancel and get our money back and the guy said it would be in our bank account in 3 days. A week later, we don’t have the money so called again to be told they will call us back which they failed to do. Finally we called them again and they said they’d forgot to refund the money last week and they will do it today. Incredibly unreliable company. Very poor.”

Helpful Report

Posted 3 years ago

“failed to collect in the time frame allotted, even paid extra for it. Had to cancel as I had an appointment elsewhere (reason for booking the time slot). The most annoying thing is I found out by calling them to confirm all was OK, to be told the driver would be with me soon, only to receive a phone a few minutes later to say the vehicle had broken down and the collection would be an hour late. They had quite clearly forgotten that I’d paid extra for an allotted 2 hour time slot, and tried to blag me with the vehicle having a problem. If that had been the case, they would have called me the moment they knew, not wait for me to call them. Extremely disappointed.”

Helpful Report

Posted 4 years ago

“Followed on line portal. Estimated 4 Mts. was told to pay about £70. Driver came and we t to the wrong address. I am then told there is too much rubbish. Also told I only booked 1 mtr. The driver took a photo of boards over rubbish an sent to hq. I am then told there is 9 sq mts. And it will cost £250. Based on seeing a few bricks. Most of what was under the panels is air. How can it be guessed. When the rubbish can be seen ? I call through and am told to pay another £75 to remove 4 Mts. driver came eventually returning at 1800. My customer had to HELP HIM LOAD UP as he said there was still too much. How much does my customer get paid for doing the job we are paying for. Disgraceful rip off service and will never use again and we will do honest and direct reviews where ever possible.”

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Posted 4 years ago

“Very Quick and reliable with friendly staff”

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Posted 4 years ago

“Excellent and reliable service. Booked on Boxing Day for a next day collection of all of our Christmas waste. In the morning a message was received with an ETA - as I was out they cleared the rubbish in my absence. Receipt and waste documents were then received by email instantly.”

Helpful Report

Posted 4 years ago

“Booked our sofa collection online in the morning and later that afternoon the team turned up. Fantastic service and really saved the day after being let down by a local charity. Very useful to have on call.”

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Posted 4 years ago

“Clearabee arrived at the exact time they promised. I had prepaid for the collection which meant I didn’t need to be at home at the time. I watched them clear the rubbish on our ring cameras and they were smart and professional.”

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Posted 4 years ago

“Excellent service. We had two sofas which needed collected on a next day basis which Clearabee carried out for us. Proved very easy and although costing more than the local council but more than made up for by the speed and convenience.”

Helpful Report

Posted 4 years ago

Clearabee is rated 4.2 based on 257 reviews