Clearabee Reviews

Name: Clearabee
Address: Clearabee, Griffin House,19 Ludgate Hill, Birmingham
Rating: 4.16

4.2 Rating 257 Reviews

80 %

of reviewers recommend Clearabee

Company Reviews

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Metrics

4.2

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@clearabee.co.uk

Location:

Clearabee, Griffin House,19 Ludgate Hill
Birmingham
B3 1DW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful company. They lie and never apologies for their mistakes, which they make often, even for regular customers. I'm not using them again.”

Helpful Report

Posted 2 years ago

“Absolutely great. They turned up on time down to the minute from a text message. Really nice couple of guys who were well versed in moving sofas around even in the tight gaps my apartment has. Diligent and very friendly. I used the Manchester service.”

Helpful Report

Posted 2 years ago

“Arranged for a large load collection (6yd skip size) for the Saturday pm , myself and my brother spent the morning bringing all the rubbish round the front for an easy collection only to get a message saying unfortunately can’t make it today but will collect Monday. Could not be there for collection unfortunately and they took away only part of the rubbish claiming to have taken 6yds. Struggled to find a phone no to ring to complain, eventually someone rang me back to say the driver had taken 6yds and that there was 10 to 12 yds there. If 6 yds were taken that should have been at least half of it gone but it wasn’t.PAID £250 for this , they are a ripoff, better off hiring a skip .”

Helpful Report

Posted 2 years ago

“Hi had a sofa removed DFS who had arranged this with clearbee maidstone they damaged my new 6 day old new front door when contacted them with photos just made excuses and reasons why there not responsible shocking company avoid if you don’t want your property damaged”

Helpful Report

Posted 2 years ago

“Excellent service was here on time to collect our old 3 piece suite yesterday”

Helpful Report

Posted 2 years ago

“I would strongly advise steering clear of this shower. Ordered a skip and after being 2 days late I could not get an answer regarding when it was going to turn up or any explanation as to why. Still not resolved. THEY ARE USELESS!!”

Helpful Report

Posted 2 years ago

“This company is terrible, my company was carrying out work on behalf of a client and called them to remove waste, was advised it needed another van which was fair and I was happy to pay, they then said I needed another van so 3 vans and their ridiculous call out fees has cost me well over a grand, the chimps they sent damaged my customers walls to which the two responsible responded with “just use nail polish that’s why you pay maintenance” I rang the office to complain and was told by the ops manager that all they could do was apologise, they were late and took 3 days longer than originally quoted for, I never write reviews but never have I had work carried out at this standard and with this attitude. They should be ashamed .”

Helpful Report

Posted 2 years ago

“Absolutely awful. Sent one person to collect a four seater sofa and chair. The team member was at a loss at what to do, I ended up having to call my husband home from work to assist. Then upon contacting the Helpline was faced with some of the worst customer service experience I’ve ever received from ‘Ben’. He was sarcastic, no empathy, unhelpful and rude. Was recommended to use via DFS.”

Helpful Report

Posted 2 years ago

“Paid big amount of money for .an with van to collect a kitchen and general rubbish and a double bed when asked if a mattress was involved I said yes and they said there was a extra cost for mattresses I said that's fine but they turned up and said we can not take the mattres because its not been paid for there just out to rip people off avoid at all cost!!!!!!”

Helpful Report

Posted 2 years ago

“We were asked to send pictures and measurements to clear garden rubbish and household waste and was quoted for that. When the man in his van turned up said he couldn't take 85% of it. Loaded the little bit they would take and left. Said he wasn't allowed to call the the company and said it happened all the time. He emailed them to confirm we should have a refund and yet they have not responded. Cost £250 to dispose of a fire and fridge freezer. How are they still in business ? The call centre happily takes your money but not your waste. Look elsewhere for help. Still no refund or contact from this unprofessional and underhand third party company who just pass unqualified leads to local traders”

Helpful Report

Posted 2 years ago

“Cowboys Wrecked our brand new wooden floor carrying out the simplest of jobs removing our old sofa which now needs replacing in full or sanding down completely and re-staining both very costly”

Helpful Report

Posted 2 years ago

“Day 5 still waiting for collection of my bag. Someone came last night with a removal van and part emptied it by hand. Over half still left. Now no one deal with it as they said it was complete. This is a breach of the Sales of Goods Act.”

Helpful Report

Posted 3 years ago

“I clicked on a link to clear away my old sofa on the DFS website Once I made the appointment I was asked to pay £90 I reluctantly paid. 2 men arrived to clear away my sofa but couldn't get it out of my sitting room. They damaged my door surround still not able they smashed up my sofa and took it out in pieces. So they couldn't recycle my sofa and I had to pay to get the door frame redecorated. Very poor service”

Helpful Report

Posted 3 years ago

“Needed a sofa removed. I can honestly say that the service from beginning to end was outstanding. Two very polite chaps arrived on the day which was emailed to us. Stephen and Thor it was a pleasure to meet you both and our sofa was very quickly removed from our front room and placed in your vehicle with no stress to us. A very professional operation and I certainly would not hesitate to use or recommend to anyone. Definitely a five star service if not higher!”

Helpful Report

Posted 3 years ago

“Needed a room cleared ASAP at my parents house as I am having to move in there and don't have much time to get it done. I went online and talked to Benjamin. He told me to fill out online form. I tried 3 times, it kept coming up with "error". Messaged Benjamin, no reply. Messaged him this morning, he gave me their phone number. Clearabee quoted my mum £285. They quoted me well over £300 even though it was for the same items, job and day. Was told it was at least 9 cubic metres worth but the woman wasn't sure because she was saying 8 then 9. They took my card details for payment. Then said system had crashed and did it all again. Despite taking my email address, the only emails I've had from them were for chats, nothing confirming payment or order number. Got phone call saying theres a problem with payment. First a woman said my card had been charged TWICE then another woman said it could be up to THREE times. That would be nearly a THOUSAND pounds! I was freaking out. I've got bipolar, complex post traumatic stress disorder and mobility problems, I'm desperately trying to move house for my health plus I'm helping someone else move in to their place, I've already had mental breakdowns over the last few weeks. Theres no way I could afford twice the price or three times, I would have gone severely overdrawn and had loads of charges. And I would still need to pay for my move. I kept messaging them and calling them, being told they couldn't get hold of the financial department to see what's going on. I then read the reviews online. Wish I had beforehand. Eventually I got a call, payment had been taken TWICE, 1st one that was being processed, i have to wait 5 to 7 working days to get back. I had already decided i didn't want this FRAUDULENT company moving me. Second payment shouldn't go through. The whole thing has been extremely stressful & a complete waste of time and money. I'm on sick benefits and already I've been borrowing money to get the move done. Now I have to borrow more because I have to wait to be refunded. Absolutely disgusting.”

Helpful Report

Posted 3 years ago

“They took payment and promised collection of the rubbish the next day bit despite being promised they would come before midday, they did not turn up and at 4.00pm still did not turn up when I asked where they were I was advised they were not sure. So I cancelled and now have to wait 5 days for refund and pay double for someone else to collect rubbish on a Saturday”

Helpful Report

Posted 3 years ago

“Will never use this service again.took pictures of rubbish and arranged to pay £109.the next day 2 guys turned up and said they couldn't take most of it so I asked them to give me a quote on how much extra I would need to pay if they took all of it which I thought was a bit strange as I had sent them the pictures of the rubbish and they had agreed on the £109 . They then said that they would need to contact head office before giving me a price although one of the guys said £200.they then said they would take what they had in the van to the dump and would return for the rest, they never came back, so they lied to me and also scammed me. They basically took 5 bags of rubbish and charged me £109 .totally disgusted.”

Helpful Report

Posted 3 years ago

“I would have given no stars if I could paid for 2 bags to be collected and was told they would be collected the following week never heard no more so decided to check was told they were down for collection the day before but someone would ring me after waiting 2hours I rang again to be told he couldn’t check when they would collect as they weren’t in until Monday after getting annoyed he then put me on hold for 6 minutes only to come back and say they hadn’t got a grab lorry and would refund my money NOT HAPPY”

Helpful Report

Posted 3 years ago

“Booked Sent photo paid for Removal Monday no show no contact. Rang them Tuesday told 10:45, then messages 11:42, 11:45. Arrived 13:30 in van preloaded with someone else’s rubbish. Said could not take it all, Told driver paid for 8cubic feet nowhere near that volume, then he said it was the weight, took a door a board a few pieces of plastic guttering and about 10 bags of render waste leaving about 30. Rang company told that they would come back for another £175 on top of the £260 they had already received. Avoid at all costs, missed delivery, then late, no apology, failed to complete job, poor customer service thereafter. I don’t leave negative reviews as a rule, but feel that on this occasion I have no other choice Buyer beware”

Helpful Report

Posted 3 years ago

“Happy, delivered skip within timescale, friendly drivers, took away within timescale and reasonable price compared to other companies, would definitely use again and recommend.”

Helpful Report

Posted 3 years ago

Clearabee is rated 4.2 based on 257 reviews