Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.23

4.2 Rating 610 Reviews

78 %

of reviewers recommend Clair de Lune

4.2

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 1st March 2023

Mary M

Clair de Lune 5 star review on 25th November 2022

Catherine R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice product and arrived on time”

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“Apart from me thinking I had ordered a child’s buggy not a dolls one, it was fine!”

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“Very happy with my purchase of a crib quilt and bumper set and delivery was quick. Thankyou Clair de Lune”

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“Lovely basket bought for a gift, my friend was very pleased with the quality. Great value for Money!”

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“I have made several purchases from Clair de Lune last month, and have found the products to be of really high quality and postage really quick. I did have one issue with one parcel and the customer service was fantastic, I had really speedy replies over e-mail and the issue was resolved in minutes. Really helpful!”

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“Good value, good quality product”

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“Had no problems.”

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“Delighted with the moses basket & stand. Perfect for what my daughter & son in law need as they are expecting their first child. It is of good quality and a reasonable price.”

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“Very happy with my order, great quality and fast delivery.”

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“Lovely products”

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“Great Moses basket! Would recommend!”

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“I have a Moses basket and misplaced a part on it, emailed them to ask for replacement and I offered to cover cost, they emailed back quickly and said they will resend at no extra cost to me, fantastic service, thank you to Jessie James at customer services”

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Hi Tara, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I was at a loss about what to do as I had bought a Clair-de-line Moses basket from an on-line store who were unable to help with the parts I needed. I sent an email to the customer services at their website and the response was fantastic. The lady was kind and showed interest in my need for help. She dispatched the parts without charge. What a fantastic service.”

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Hi Merryl, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“Excellent customer service have used with both my first and second baby now and cannot fault the products and price !”

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Hi Rachel, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“Very helpful and quick to respond excellent service and very quick delivery. The quality of the parasol is very good.”

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Hi Keanna / Sam, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I ordered a bundle deal Moses basket with rocking stand, unfortunately there were a small pack of fittings missing.. Clair-de-lune have such fantastic customer services.. was easy to get in touch, had more or less immediate response and the items I need are being posted and should arrive the next day. Our order arrived very prompt so I have no doubt that the fittings will arrive quickly also. Very helpful and the product is absolutely gorgeous and good quality.”

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Hi Kayleigh, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I emailed Clair de Lune on the off chance they could help, I'm due my second baby and upon funding my moses basket found a strap off the stand was damaged. I received a reply within 24 hours from a lovely advisor called Jesse who asked me to confirm what stand it was, again after a quick reply I was told replacement straps were ordered for me free of charge. I have never contacted a company and received such straight forward, genuine and warm replies and the whol issue resolved after just 2 emails. It really is customer service like this that brings repeat custom and I've already been recommending the company to other mums I know due with babies soon. Thank you so much.”

Helpful Report

Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“The customer service is fantastic, we could not find some screws for our stand. So helpful and offered to send new screws as a good will gesture. This has made our day and taken a lot of stress out of a stressful time. We are really happy with our Moses basket it looks beautiful and keeps our baby safe and happy”

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Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“Amazing help and an amazing customer service.”

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Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“The Moses basket, Marshmallow, cream bedding set and waffle blanket I bought were absolutely beautiful. It all arrived quickly and beautifully packaged. There was an issue with some marks on the ordered rocker stand for the basket but this was resolved very quickly by Jessey James in customer services. Jessie was extremely professional, kind and efficient. I wouldn’t hesitate to recommend Clair de Lune.”

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Hi Liz, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

Clair de Lune is rated 4.2 based on 610 reviews