Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.23

4.2 Rating 610 Reviews

78 %

of reviewers recommend Clair de Lune

4.2

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 1st March 2023

Mary M

Clair de Lune 5 star review on 25th November 2022

Catherine R

Anonymous

Anonymous // 01/01/2019

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“Excellent service....packed well”

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“Want to mention one of your staff, Chloe Hawks. Very helpful when I had an issue with my order. Went above and beyond to make sure I got my discount when it didn’t work when ordering online. Great customer service at Clair De Lune.”

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“Great service arrived quickly great value for money”

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“After my changing bag zip broke I urgently needed a changing bag. I ordered from Clair de Lune and my bag was here the next day. The quality of the bag is good with a nice spotty pattern inside and has lots of room. Very happy with my new bag!”

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“Lovely cover and very fast service. Highly recommend.”

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“Bought a few items,all delivered quickly. Will be buying more as needed.”

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“I have purchased a moses basket with rocking stand also crib bedding and a hooded towel which have all been delivered promptly and are excellent quality, I would highly recomend Clair de Lune and will be purchasing again!”

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“Brilliant products and fantastic prices”

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“Delivered on time, no issues, product is lovely.”

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“Great, really impressed”

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“I ordered a moses basket and stand for my son and daughter in law, very pleased with ordering and delivery. The moses basket is beautifully made, lovely covers and bigger than I expected, (a good thing). Very pleased”

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“Claire was very helpful and sorted out my problem very quickly. She has a good telephone manner”

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“I really couldn’t fault Clair de Lune at all! The special buy Moses basket is gorgeous and such great value! Not only the product but the customer service was amazing! FedEx fibbed about our delivery and forged a signature, I was able to actually call Clair de Lune and speak to someone within seconds! Mind blowing to speak to a human on the phone these days! Chloe who I spoke to couldn’t have provided a better service, so kind and caring and actioned straight away with great advise. Our order turned up a few hours later with FedEx so all was sorted but still feel Chloe’s service had such an impact! I’d 100% recommend buying from Clair de Lune to anyone! Thank you again Chloe!”

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“Raised an issue regarding missing item from order. Email was responded to very swiftly, the problem identified and the missing item being shipped promptly. Lovely products!”

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“I've ordered many items from Clair de Lune over the past 10 years (including Outlets) for grandchildren and have never been disappointed with quality or delivery standards. I recently needed a part for a Moses basket purchased for my latest grandchild and this request was very speedily expedited by Chloe in Sales and Customer Service and received by myself shortly afterwards. Truly excellent customer service!”

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“I ordered a Moses basket -Brilliant quality product delivered super fast and the communication from the company was brilliant - faultless highly recommend”

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“I ordered the Honeycomb Palm Moses Basket at the sale price of £29.99 (usually £64.99) I received a call later on in the day before my order was dispatched that the basket was out of stock and I would need to look for an alternative. The advisor suggested Marshmallow Palm Moses Basket which is £74.99. I thought that maybe the advisor would match the price of the original product because it wasn't my fault that the item was and IS STILL showing as in stock on the website but no the advisor said I needed to pay the difference before the order could be dispatched. I stupidly did this because I needed a Moses basket urgently. I then found a 20% discount code on the website and rang back to have this added on to my order. A discount or a price match should have been offered first by the advisor. Is the basket really out of stock because it is still available on your website or did the advisor call to just make an add on sale?”

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“Lovely Moses basket, can’t wait to try it out with baby!😊”

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“Polite, pleasant and extremely helpful staff”

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“I had a problem with a Moses basket stand. One of the screws wouldn’t tighten into the hole. I wrote to ask for advice, I was replied to fairly quickly but asked to send a photo of the screw. I have no idea how a photo of a screw helps their team determine whether a screw fits into a hole. But sent the photo, as requested. I have never received a reply to my email. My new Grandson came to stay this week so I’ve had to glue the screw in place, so the stand can be used. However I now won’t be able to pack it away, for next time. Very disappointing.”

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Clair de Lune is rated 4.2 based on 610 reviews