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Clair de Lune Reviews

4.2 Rating 610 Reviews

78 %

of reviewers recommend Clair de Lune

Company Reviews

Product Reviews

4.2

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for almost 75 years. What we don't know about Moses baskets, cot & crib bedding, well, it's just not worth knowing!

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 1st March 2023

Clair de Lune 5 star review on 25th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clair de Lune is a very practical shop to get everything you need for a moses basket or a crib. I found it very convenient that they have different models, options and packages for you to pick whatever suits you best. The quality is fab and I am happy with everything I've bought so far. My only suggestion would be for them to have more eco-friendly packaging.”

“Smooth & hassle free transaction to date. Good communication via email and prompt delivery of items.”

“Prompt delivery and good quality product bought.”

“I purchased the crib bumpers because our son was rolling over during the night and putting his arms and legs through the bars. I read opinion on certain bumpers being dangerous however clair de lune bumpers are great - the mesh is breathable and the banners of material are tied to the outside of the bars so it is secure if he full stretches up and knocks. The material is great quality and fits the cot bed of W:80cm x L:152cm well”

“Don't consider who their customers are.”

“Cot lovely, quality of stand is poor feels cheap. Holes in wrong place to screw together making difficult.”

“I've only received half my order. The cot bed came without the changing table/drawers. I am currently chasing this with the sales team but still waiting for an answer.”

“got a bargain with moses basket and accessories Quick easy and good quality”

“I received a package with items missing. Awful that I’m unable to use my product due to still not receiving my full order.”

“Great service. Parcel arrived next day with good communication. Moses basket and stand of good quality and great value.”

“I’ve not had a great experience with Clair de Lune from the beginning. To begin with, the discount code I applied at the checkout disappeared once I went to the PayPal app, meaning I was overcharged for my order. I then requested the order be cancelled. I received an email to say it had been cancelled and that I would receive an email confirmation. I didn’t - instead I got a delivery date confirmation. I emailed again to say I had requested the order be cancelled but that it had been ignored and received nothing back. The order was delivered and as my due date was fast approaching, we couldn’t mess about sending the order the back and source an alternative. When we opened the package, screws were missing or faulty - which for an item a newborn will be sleeping in is really worrying. Overall really underwhelmed with the item - especially as we paid full price for it. Disappointing customer care.”

“Probably wont purchase other items in the future”

“Très mauvais emballage du colis , à l'arrivée le carton était aplati, le lit de mauvaise qualité avec des morceaux cassé du berceau. Vraiment très déçu Et concernant le SUIVI de colis... Zéro suivi zéro informations vraiment nul”

“The diaper changer has great quality and it makes the changing easier.”

“Given a second hand crib with a strap missing- called customer services who identified correct part and organised the replacement for me without even charging postage - and speedy delivery. . Excellent service given I was expecting to pay for item”

“Really happy with service received. I contacted the company as I'd accidentally broken a part of our moses basket and was enquiring if I could purchase a spare. They very kindly sent me out the part needed at it arrived the next day!”

“Extremely good cutomer service. Would definely recommend Clare de Lune to friends and relatives.”

“Placed an order online, but when my order arrived it was unfortunately not what I had ordered. Contacted customer services by email, and my query was quickly dealt with by Robyn. Robyn investigated and arranged for my original order to be sent out. Very prompt and excellent customer service. Thank you”

“Okay.”

“Although I actually like the Moses basket that I have, I am very disappointed with the customer service and also the actual process of putting the Moses basket together. It arrived impossible to put together - nothing fit together despite following instructions. If we hadn’t have drilled our own holes just to make it functional it wouldn’t have fit together at all. I sent customer service an email to complain about this and never heard anything back which is really very disappointing. I also ordered 2 baskets and returned one. It has been 2 weeks since the tracking shows they have received the return and I am still waiting for a refund and having to chase this up. As of yet no money has been returned to me, in this day and age 2 weeks is a very long time to wait to even have a refund acknowledged by a company. Overall- Nice products if you have the patience to put them together but the customer service is severely lacking.”

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Clair de Lune is rated 4.2 based on 610 reviews