City-Airport-Taxis.com Reviews

Name: City-Airport-Taxis.com
Address: Kemp House 152 - 160 City Road, London
Rating: 4.80

4.8 Rating 1,080 Reviews

97 %

of reviewers recommend City-Airport-Taxis.com

Company Reviews

Questions

Metrics

4.8

Based on 1,080 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+44 203 432 9333

Email:

email@city-airport-taxis.com

Location:

Kemp House 152 - 160 City Road
London
EC1V 2NX

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City-Airport-Taxis.com 1 star review on 27th September 2023

Craig

City-Airport-Taxis.com 5 star review on 13th May 2022

Massimo Vaccaro

City-Airport-Taxis.com 5 star review on 29th April 2022

Igor

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best !!!!!!”

Helpful Report

Posted 7 months ago

“The driver was there to meet us at the arranged time, was friendly and professional and helped us with our cases. The taxi was clean and we were taken to our destination without fuss. We've also used this service in Spain and being able to organise it in advance takes any uncertainty about knowing if you can get transport and knowing how much it might cost.”

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Posted 7 months ago

“Perfect. Arrived on time at airport. Texted with location. Very nice driver. Clean car. Only problem car smelled of cigarette smoke”

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Posted 7 months ago

“Excellent service. This is my second time using cityairporttaxis. The driver was very polite and friendly. He arrived on time and made the ride to the airport really smooth. I will definitely be using city airport taxis again.”

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Posted 7 months ago

“A really easy service despite our worries. We had to use this service as our usual company was not able to pick us up where we needed to be picked up. Once we were at the destination we understood why. It was a car free zone. Despite our concerns, the taxi booked through this site great as they walked to meet us. This was a huge relief for us and we appreciated him going above and beyond to meet us. We got to the airport in record time. He was friendly but also appreciated how early it was (6 am) so it was a nice quiet journey.”

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Posted 7 months ago

“Great driver. Picked us up right at the cruise exit door. Had water for us. Price was only slightly higher than taking one of those “cattle call” buses. Will definitely use them again.”

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Posted 7 months ago

“On time. Fully professional. Elegant. Safe driving! I’m very happy with the service!”

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Posted 7 months ago

“made me feel comfortable and were very lovely”

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Posted 7 months ago

“The service was great, however in person the driver asked for cash instead of accepting card. Just hoped driver would accept card payment.”

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Posted 7 months ago

“We exited the ship and our driver Robert was standing there with a nicely printed sign. I had received an email earlier telling me his name would be Robert. I called his name and he came over to grab our bags. His vehicle was spacious and clean. I want to add he was early. The ride was wonderful with privacy and if we had questions he had answers. Highly recommend this service and Robert.”

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Posted 8 months ago

“Only booked this 2 days before and it was simple and easy to do. I received a text to say the driver was there and as soon as we walked exited customs there he was holding out a sign with our name on. Vehicle was parked a couple of minutes walk away, water was waiting in there for us. Driver changed routes to avoid traffic and got us to our destination. Really good value for money and took away any hassle of trying to find the taxi rank and queuing up after the flight.”

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Posted 8 months ago

“I do NOT recommend this service. Not only I lost time and money, my personal information is at risk, and they became unresponsive. The car didn't pick me up on the scheduled day. After 40 minutes or so, I was finally able to get an answer from the Emergency Number provided. They said that City Airport Taxis had sent them an email the day before cancelling the trip. They recommended I hired someone else because they were not able to pick me up. I had to hire someone else on the spot, and pay them a similar amount of money. Two and a half hours after the pick up time, City Airport Taxis sent me an e-mail "confirming" that I had cancelled the trip. All they were able to show as "proof" was a request sent from their own website, with information that only them and the local provider had. I asked them to refund the money I paid for the service they didn't provide, and to delete all my information from their servers since it is obvious to me they are not protecting it as they should. Losing time and money is not fun, but knowing that they have my personal data and somehow criminals were able to get hold of it, is very scary. They said that they are going to investigate. It has been three weeks since their last reply. So far, no refund, and no proof that my information has been deleted.”

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Posted 8 months ago

“Je regrette un peu que la transaction ne puisse pas se faire dans plusieurs langues( la langue locale par exemple) Sinon le chauffeur était à l’heure mais n’a pas pu s’arrêter devant la maison, j’ai reçu un appel en anglais que je n’ai pas tout compris et j’ai du chercher la voiture. Après le chauffeur est une personne très agréable le voyage était parfait. Je suis très contente du service”

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Posted 8 months ago

“Shuttle Punta Umbria (Spain) to Faro airport (Portugal) : the driver coming from Portugal was a bit in delay (I understood because he has to leave home very early in the morning - likely before 5:00 AM). I phoned to the emergency number, got answer that the driver will arrive soon with a big car (van) for 3 persons. we were on-time for the flight. We were happy with the service and recommend Cityairporttaxis.”

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Posted 8 months ago

“Easy booking process, nice car and smooth transfer from the cruiseport to an airport hotel. We arrived a bit earlier than expected, but got in touch via their WhatsApp account and they were very responsive & notified the driver that he could arrive earlier, which he was able to. Overall great experience and value for money!”

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Posted 8 months ago

“The driver was punctual and came on time, he was very friendly, the car was super clean, smells good, and most importantly his driving was safe and reached the airport on time.”

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Posted 9 months ago

“Very nice and helpful driver. He helped us with our luggage. The ride was quiet and very comfortable.”

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Posted 9 months ago

“Great service. Very efficient”

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Posted 9 months ago

“Fantastic service. Prompt, courteous, 100% reliable. We have used this service for the last 10 years and have never been let down. Highly recommended.”

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Posted 9 months ago

“Stellar service. Arranged booking in advance and got in touch with the driver on the day of the booking, friendly and helpful when discussing potential delays. Easily found them in the terminal.”

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Posted 9 months ago

City-Airport-Taxis.com is rated 4.8 based on 1,080 reviews