Ciate London Reviews

4.15 Rating 1,265 Reviews
77% of reviewers recommend Ciate London
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
Greater than 90%
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
3.92 out of 5
"Disgusting customer service refused refund"
Posted 1 week ago
Hi Janine,

Many thanks for offering your feedback. Our Customer Service team have had correspondence with you and have offered to resend your item, or issue you a credit note. It is not within our policy to offer refunds on lost items I'm afraid.
Please do reply to our Customer Service Team with the option you'd like and we'll happily proceed to help you.

Best wishes,

Ciaté CS x
Posted 1 week ago
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"Haven't received parcel yet."
Posted 1 month ago
"Bought 2 gift sets for 2 people (both the same) but entire order was sent loose in 1 box. How that supposed to work?"
Posted 2 months ago
"I’ve never received my items that cost over £48!!! I just want my money back ASAP Jenn"
Posted 3 months ago
"Ciate customer services is absolutely shocking and really lets the brand down. I have contacted now three times and have not heard back."
Posted 4 months ago
"eye lid stamp was dry.. dissapointed"
Posted 4 months ago
"Very disappointed. Colour was not as expected and does not stay on as promised. Would not buy again back to lip infinity stays on all day and cheaper 😓"
Posted 4 months ago
"I was not impressed with the lipgloss that I bought it rubs off far to much and smudges your face and hands I wouldn’t recommend."
Posted 4 months ago
"These lipsticks are really not as advertised. The advert promises glitter lipstick, but what I received are very disappointing and not worth the money I paid"
Posted 4 months ago
"I ordered the glitter flip on the bogof..i was really looking forward to it arriving but was bitterly disappointed. It looked cakey when applied,there was no glitter and it was very drying on the lips. Total waste of money."
Posted 5 months ago
"Really disappointed with this product. Not as sparkly as the images portray."
Posted 5 months ago
"I'm sorry to say these brought me out in cold sores."
Posted 5 months ago
"Hardly any glitter and they dont last on your lips. Keeps getting all over your teeth"
Posted 5 months ago
"Extremely frustrated and dissappinted to the point i will never again purchase anything from ciate in the future. I actually want a full refund Both prpducts arrived one had a nib so frayed it was unusable. The other had no liquid in it. The one with the rubbish nib destroyed my nails and stained them so badly that i had to pay £30 to have them unstained in a salon. They had to file my nails which has damaged them. It also went on after a second coat and looked like sand paper. I highly reccomend using rimmel instead..... very unhappy and want my money back. Awful awful products and felt ripped off. Will also write a review on facebpok. Twitter and will try and find trust pilot to also give ciate 0 stars Want my money back Deeply unsatisfied"
Posted 5 months ago
"Bad product..And customer services very poor, happy to take your money that's all....won't be buying these overpriced items again"
Posted 5 months ago
"I can’t believe that these products are so expensive when the quality is terrible! The lip gloss is leaves lips incredibly dry with the need to apply lip balm, and the finish is matte. The glitter in the lip gloss sheds leaving a glittery trail Do not waste your money, I only bought it as it was a super saving via the Martin Lewis newsletter"
Posted 5 months ago
"Ordered on 13th March, Royal Mail have lost/stolen the first package and the replacement one hasn’t even been dispatched yet."
Posted 5 months ago
"Sorry but it's utter pants not much glitter and seems to smudge"
Posted 5 months ago
"The colour was nothing like what It should have been and hardly any glitter when you pressed your lips together. I contacted ciate London by email and this is what I received back !!!! 20% off my next order !!! Im not happy with the first order so why would I purchase anything else and waste my MONEY!!!! We are so sorry to hear you are extremely dissatisfied! We can't account for the colour being different, every screen has a different calibration and the images have been matched to a true representation of the product. Please take this code for 20% off your next order, by way of an apology. Code: 20_SORRY ​Best wishes, Julia Customer Services"
Posted 5 months ago
"Very disappointed"
Posted 5 months ago
Ciate London is rated 4.15 based on 1,265 reviews