“Can review only ordering, shipping and follow-up. Have not yet received hat. US-UK order; expedited shipping. Web order placement 4 stars. Shipping status 4 stars (visible to track via web-site. Actual shipping 1 star: Did not make it out of UK; status of returned to vendor. Follow-up 1 star or less: No message from Christy’s about return. 3 weeks to respond to my e-question. 1 week no answer to my response to their answer. Probably a one-of type miserable experience, though did see two earlier reviews about poor, slow delivery.
Payment recorded against my card. I paid premium because I needed hat promptly. Started great, but went sideways when returned to Christy’s by UK shipper; wonder if improper shipping documents did not meet customs/international shipping requirements. Then silence from Christy’s. I submitted question about status, and it took 3 weeks to respond, and then with apology based on personnel loss. Still expect some timeliness.
Maybe would have been best to cancel order, obtain refund, then reorder.”
“Best quality hats i own. I bought this for. A friends 50th. DPD was the worst carrier although they got it on the monday i didn't recieve it till the following monday.vthey lied to me and to Christies i dont know why they used it.”
“I found out that the hat I bought was made in China, very disappointed. You say that Christie's Hat makers have been making hats since 1773 you would expect the hats to be make in the UK not China.”
“Top quality hats from Christie I have four now and each one is a pleasure to wear,
Marguerite was really helpful and went the extra mile, making us feel welcome and helping us make our minds up so many to choose from will be back soon to purchase more.
Thanyou Marguerite”
“My Churchill afficionado was thrilled with the Homburg that made him feel like the great man himself! It was so beautifully made that he'll be able to enjoy it for years to come!”
“Good quality as ever and reasonable price for a ‘Baker Boy’ , style cap but noticed that the price of your Trilby’s has gone up rather a lot! I think i’ll wait for the ones i like to be on sale.”
