Christmas Forest Reviews

Name: Christmas Forest
Address: 123 Shirland Road, Maida Vale, London Borough of Harrow
Rating: 4.42

4.4 Rating 92 Reviews

86 %

of reviewers recommend Christmas Forest

4.4

Based on 92 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver

Visit Website

Phone:

020 3953 8794

Email:

team@christmasforest.co.uk

Location:

123 Shirland Road,
Maida Vale
London Borough of Harrow
W9 2EW

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Christmas Forest 5 star review on 14th December 2022

Francisco Florido Bandera

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Average quality tree, with a few unfortunately located broken branches, delivered by the Christmas Grinch. I won't be so lazy next year.”

Helpful Report

Posted 4 months ago

“I was happy to pay extra for a tree that came earlier in November seeing that this year has been tough for everyone and for £74 I was still expecting a great tree. Tell me my tree came soaking wet and took just over 2 days to completely dry out even though I had the heating on. As soon as it dried out I realised it was essentially dying. It looked like my last year’s tree the day I went to throw it out in the middle of January. I’ve had real trees my whole life and know how to take care of them well to keep them alive but I can’t bring one back from total death. I contacted the company on their website as I don’t like to leave an immediate negative review as I was certain something could be sorted. It was delivered on the 17th, I submitted a form on the 21st to complain and heard nothing back. I called on Monday 31st and left a voicemail and heard nothing back. Called today on the 30th and was sent straight to voicemail. I was willing to give the company a chance but the terrible customer service was really the star on a dead tree. My £74 no drop norman fir is half dropped on the floor and it’s not even December yet. This company is the thief of Christmas and I can’t afford to get a new tree. Total scrooges.”

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Posted 4 months ago

“We've been with Christmas Forest for 5 years now and every tree has been a winner. We've been delighted each time with the quality of the tree, deliveries have always been prompt, on time and made with a Christmas smile! Totally faultless. Thanks as always!”

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Posted 6 months ago

“Nice Lovely delivery”

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Posted 1 year ago

“Always the most beautiful and perfect tree”

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Posted 1 year ago

“Arrived on time and the guys bring the tree into the house for me were lovely. Id definitely recommend.”

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Posted 1 year ago

“Great tree!”

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Posted 1 year ago

“Delivered on time, lovely tree. Very pleased”

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Posted 1 year ago

“There were a few branches dead as they’ve been too frozen and it’s smaller than 6ft”

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Posted 1 year ago

“I was disappointed this year with Christmas Forest because I ordered a tree and it wasn’t delivered when it was supposed to (on a Sunday morning) because there was a glitch in the system. So I called and the office rescheduled it for Tuesday and again it didn’t show up. So now I’m waiting at home for the third day and I hope the tree shows up. I also found it frustrating that I couldn’t reach anyone by phone over the weekend and nobody replied to my emails.”

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Posted 1 year ago

“Great service. I was worried that the tree might be lopsided or other than perfect but it arrived on the day looking a million dollars. Would highly recommend The Christmas Forest. Friendly delivery guys too!”

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Posted 1 year ago

“Driver rude and unhelpful. Tree arrived broken.”

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Posted 1 year ago

“Lovely tree. We always order from Christmas Forest, and they always provide us with a glorious tree. That said, the 7-footer we'd ordered didn't arrive (it was my height: 5'7!), but the delivery guys, with some insistence from me, DID go to a nearby providore, and get the size I'd ordered. And now it's decorated, I couldn't be happier.”

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Posted 1 year ago

“Lots of information about your consideration for environmental issues! Easy to order and not long to wait for delivery. Just waiting to decorate it now 🎄”

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Posted 1 year ago

“Updating my review - would love to give 5 stars but the failings in communication make that difficult. Pros: Ordering process was easy. Tree arrived absolutely gorgeous, full, healthy, bigger than I expected. Very fragrant. Crew that set it up was super quick and friendly. Hoping the tree lasts through Christmas. Love the idea that they will haul it away in January. Cons: Never received any order updates or that it was out for delivery. Paid for a 6 hour delivery window, but unlike every other service or store, did not get any live updates that day or even a two hour delivery window, no tracking, so I had to be at home for 6 hours. Trying to reach the company was impossible. Online chat said my order was awaiting fulfullment (when it was supposed to be out for delivery). Finally sent emails, etc. and got a nondescript response "your order will be delivered today." Overall I'm very happy with the tree --- but i hope that by January they can have better tracking and time windows for the pick up, and that next year their communication for ordering and delivery will be better. Simply no reason in 2022 for a company not to be able to give shorter delivery windows or live tracking the day of the delivery.”

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Posted 1 year ago

“Tree was better and bigger than expected. All arrived on time but communications could have been better.”

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Posted 1 year ago

“We've been ordering from Christmas Forest for the last few years. Norman Firs are always full and beautiful. Always delivered and picked up well within the chosen delivery window. Good communication throughout. 👍”

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Posted 1 year ago

“Always excellent service from Christmas Forest”

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Posted 1 year ago

“We've ordered an 8-footer from Christmas Forest every year for the last few years now and every one has been a winner. Delivered spot on time, installed, and in position for nearly 2 months with no wilting or shedding to speak of. Very happy indeed both with the service and the product -- many thanks, team!”

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Posted 1 year ago

“I've pre-ordered our (sure-to-be) fantastic tree from Christmas Forest because last year's tree was so gorgeous! Couldn't be happier with the service: great communication and prompt, safe delivery. Looking forward to the delight for Christmas 2022! Thanks again.”

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Posted 1 year ago

Christmas Forest is rated 4.4 based on 92 reviews