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Choice Furniture Superstore Reviews

2.4 Rating 70 Reviews

34 %

of reviewers recommend Choice Furniture Superstore

Company Reviews

2.4

Based on 70 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 13/3 I ordered Monaco furniture from CFS that was advertised as assembled and delivered within 5 to 10 working days. I had seen exactly the same furniture a lot cheaper on other websites but it was flat packed. My husband agreed to pay the extra so that it was fully assembled. I received an email to say the furniture was due in on 23/3. Then received an email to say it would be delivered 26/3 which unfortunately was a day I worked so had to arrange for another day. I was then contacted and delivery was arranged between 10.00 and noon on 3/4. My son took a morning off work unpaid and waited in. By 12.30 there was no sign of delivery so I rang and spoke to someone who was very abrupt. He contacted the driver and was told it would be another 3 hours before delivery so we declined and another date was arranged 6/4. Eventually on the day the furniture arrived at 18.15 hours but was flat packed. I have contacted the company a couple of times to try and get this rectified but they insist it was advertised as flat packed although all the other products in the Monaco range advertised is showing assembled (even the same furniture in a different colour). All CFS can say is we will assemble it for you but at a charge - don’t bother! Was going to place a further order for my other son’s bedroom with CFS but not a chance now.”

Posted 1 week ago

“I bought a piece of furniture on the 15/11/2023. To date I am yet to receive the item. The promissory dates keep changing. This is scamming ,and trickery”

Posted 3 weeks ago

“I'm deeply disappointed with CFS. My partner had a terrible experience with them, facing delays, disrespectful customer service, and a measly 5% refund offer that didn't cover the hassles. What's worse, reading through other reviews, it's clear CFS consistently blames customers or the delivery company, never owning up to their mistakes. A company to avoid at all costs.”

Posted 3 months ago

“I have been told I would receive a full refund for 2 chairs which were not to the spec as advertised on the website. The chairs have beeb collected. CFS tell me that the full refund has been processed. I have sent them my bank statement to prove that the refund has not been received. The matter remains unresolved and I have now started a process of litigation to recover the refund. The customer service is terrible and dishonest.”

Posted 3 months ago

“Shocking I placed on order paid in full in March /April time and was told 6 to 8 weeks now December no sign excuse after excuse, is this shore drop shipping ? They have earned interest off my money and no good supplied ! I have since had a refund as I have gone without furniture most of this year 2023.”

Posted 4 months ago

“We ordered a bunch of things for our new home but did one mistake of ordering a wardrobe from CFS. Their customer care is below average. We ordered a wardrobe and it doesn't come with proper instructions, there are no markings on the individual parts and there are details which bits & pieces should be used in which parts. We received this wardrobe after waiting for 6 weeks and entire product looks cheap and not strong enough. After mailing them a dozens of times, only answer we get is we are sailing these items for years and we never had this complaint before. I mean so what, I am complaining it now and they should look into it seriously, not just play on the mails. BE AWARE THERE IS NO RETURN POLICY SO THINK TWICE BEFORE ORDERING ANYTHING. One of the parcel was soaked in water and to replace that, CFS will take another 4 weeks. We asked for free assembly as the instructions are very poor and they are denying it.”

Posted 5 months ago

“Excellent service, boney m helped me a lot, with measurements etc, Good choice of funiture , good work ethics and customer service. I got my purchase and good service as I expected. I would recommend this place for any lastest funiture.”

Posted 10 months ago

“They are very unprofessional with a bad system in place. It’s not the best experience, hassle - didn’t run smoothly. I’d your prepared to get flustered with emails and calls and staff not treasurer listening and following a bad protocol then be prepared for that. Product itself was geo white table and looks lovely after 2 failed delivery attempts, first time box was open and parts missing, Second delivery no one would assemble it even though we asked waited a few weeks in between deliveries. Just hassle you know. The money I spent I just wanted abit of organisation and professionalism.”

Posted 10 months ago

“Brilliant Prices. Great Communication. Quick Delivery. Quality Furniture. 5* All The Way!”

Posted 1 year ago

“I ordered 4 Malibu dining chairs,which stated 2 days delivery.After not hearing anything for 7 days emailed them asking what the hold up was,still no reply.I contacted PayPal and opened a dispute against this company.Then the phone calls and emails began saying if I didn't close the case against them they would not deliver my items,I stated once I had proof of despatch I would then indeed close the case,but to no avail.I have never been treat like this off any other establishment.please be aware of these people.Thank you to PayPal who found in my favour and have issued a full refund.”

Posted 1 year ago

“I cancelled order they tell me got wait 14 days refund scam of company been reported pay pal trading standards Norfolk”

Posted 1 year ago

“We ordered a sofa and recliner but when it was delivered we got a sofa that had big bunches and pleats where it was sewn very badly. We refused to accept it which made them really ticked them off. The Lisbon store had very rude customer service from the beginning and he said well we were difficult to deal with. We got furniture ONE WEEK AGO and the rocking recliner is Sewn badly on one arm but the WORST is the recliner springs squeak when rocking and knocks. also the ELECTRONICS DON'T WORK!!! now this is a ONE WEEK OLD RECLINER THAT NOTHING WORKS ON!!! Customer service said ... and I quote " I REALLY DON'T CARE!!! I wish I had seen the reviews before ever buying from them, I WOULD NOT RECOMMEND ever. So I have a new chair that NOTHING works right. DO NOT BUY, after you do your screwed if anything is wrong .”

Posted 1 year ago

“Most horrible experience I've had ordering furniture. Just avoid an they will waste your time waiting.”

Posted 2 years ago

“Replaced broken chair”

Posted 2 years ago

“Poor quality furniture. Chair collapsed under me injuring me but because it was one month out of warranty customer service couldn’t give a hoot. Save yourself the hassle and go elsewhere”

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Posted 2 years ago

“Do not buy from them. STAY AWAY FROM THEM !!! They are a bunch of liars. I ordered a 200cm marble dining table from them. I called two professional people to assemble it heavy also, but they couldn't, and I paid them for nothing because CFS had delivered the wrong sized (90cm) base. It is advertised on the website as 100cm also the plinth which supposed to hold the top is also wrong sized. There is no alignment. We called and emailed them so many times, asking them to collect the wrong sized base and send the correct one. Now, they have a story to tell us that the size they are advertising on the website is wrong, and they have the same sized base for 160cm, 180cm, and 200cm table. My question is, why did you send the bigger size pinth(board goes under th top) with the table, which should fit on the 100 cm base? Why are you asking us to send you measurements and pictures every time? Is this our job? If you just do 90cm sized marble base, then why don't you have the plinth for that? They just don't want to correct their mistake. We have moved in recently, and CFS is giving me huge stress. I am regretting it. I will return it and don't know what will happen with the refund.”

Posted 2 years ago

“BUYER BEWARE!!!!! Ordered a dinning table from this company. Just before moving into a new build property. So of course there was a delay on my part in excepting this order due to none completion of the property. But the company was great and patient. Then came the delivery date, i sat in all day, nothing arrived. So had to wait till the next day to contact them. To be told it was delivered and i am a liar. They sent me fake signed delivery note as there evidence. I sent my cctv as mines then the tone changed. There excuse was then the driver delivered to a different address. And they knew the address too. (Yet before they was certain it was my address and i signed for it) They told me to go and find the address and get my table 🤔 220cm marble table i must carry myself 🤔🤔🤔🤔🤔. Yes i refussed. It took them a week to go back to this property only to tell me that the person there said theres no table here. So then i was told a new delivery date. When i rang to confirm they know where i live the day before. I was told there is no table to deliver. By this time i was already off work. So another day lost to these show clowns. I was promised £75 compensation and a delivery date before Christmas. Guess what????? Not only during the day they told me its out on delivery. They did not show up. I have no table this Christmas with family coming, no refund, no explanation nothing. I am now taking legal action just to get my money back as they refuse to give a refund. So many good companys lost during this pandemic and there still here. There thieves and rubbers. The good reviews are pot luck. You order you pay you recieve your goods. This is normally. Its the bad reviews that tells you what a company is really like as it highlights the gaps in there business. So if i am blocking that gap this week and you get good service i have just smoothed the way for you. But next time who would be in that gap? I have to take legal action to get my money back?? Let that be a warning to you BUYER BEWARE!!!!!!”

Posted 2 years ago

“Very pleased with furniture, small issue with a couple of missing screws but easily remedied by Roger and Ann at customer service. Delivery on time and pleasant drivers Would certainly purchase from again.”

Posted 2 years ago

“DO NOT USE THIS COMPANY AS OTHER PEOPLES LIVES DEPEND IT!!!!!! There dilevery drivers are the most dangerous people I have ever come across. Driving up the motorway been tail gated by not 1 but 2 cfs 3.5 tonne box vans in the outside lane being pushed to do 85 mph. At one point the leading van was less than 2 foot from the back of the car! When we could pull over safely they got upto 100 mph then suddenly went with no warning from 3rd lane to 1st lane and then slip road to come of the motorway at junction 23 and just missed hitting more cars. Video footage has been sent to the police and police report has been filed. As for the company itself they didn't want to know anything about.”

Choice Furniture Superstore 1 star review on 22nd May 2021

Choice Furniture Superstore 1 star review on 22nd May 2021

Posted 2 years ago

“Extremely poor customer service , placed and paid for an order at the beginning January with an advertised 7-10 day delivery date . After numerous chasing , excuses too many to list and endless fruitless promises of delivery dates I eventually received my order 14 weeks later ! I would most definitely not recommend or buy from this company again .”

Posted 2 years ago

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Choice Furniture Superstore is rated 2.4 based on 70 reviews