Chiswell Leisure Reviews

4.89 Rating 55 Reviews
98 %
of reviewers recommend Chiswell Leisure
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
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01923 599 187



Chiswell Leisure,
126 Hempstead Road,

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Chiswell Leisure 5 star review on 10th October 2020
Chiswell Leisure 5 star review on 10th June 2020
Anonymous  // 01/01/2019
First time user - prompt and efficient repair done by nice guys.
Posted 2 years ago
Our first experience of the world of hot tubs and Glynn made it very easy... despite being attracted to the expensive tubs, he took the time to understand what we actually needed and guided us to a more suitable option at a better price, but with the extras we wanted... Glynn was always available and responsive, answering all questions quickly and removing the 'fear factor' of a big ticket purchase... even when the crane cancelled on the day of delivery, he found a solution without any fuss and ensured our excitement was uninterrupted. Today he came to set-up the tub, ready to use and we cant wait! Thanks Glynn!
Posted 2 years ago
purchasing a spa can be a daunting experience. I have been a customer of Chiswell leisure for a number of years but only as a visitor to their fully stocked store which provided us with the chemicals we needed for our ageing Spa. It was time for a change so I started researching on line !!! the choice is endless and I visited several providers however the service that Glynn and the team provided was amazing, and very tolerant of our many...many questions. I can honestly say that from the first conversation about our needs to the innovative solution they provided when delivering and installing our Spa has been first class. It doesn't stop there, as you would expect from a well established company, the after sales is exactly what we needed to enable us to relax and enjoy our Chiswell Spa. Many thanks Team
Posted 2 years ago
We would highly recommend the guy's at Chiswell Leisure if your thinking of choosing a hot tub. Ian was so helpful with helping us make our choice and the logistics of getting it in place. Glynn for being at the end of the phone with the technical set-up and also coming to our house and talking us through the chemical procedure for the water.
Posted 2 years ago
Great customer service and really explained the different options - would definitely recommend
Posted 2 years ago
Highly recommend these guys they are brilliant, the support and service is second to none. They helped us choose a really good quality hot tub, that was the simple bit. They delivered it in the garden for us using there tools and gear to get around the building work we had done. Once work was complete they came back and moved it into position. Glynn who is in sales has been excellent since then answering all my questions and offering help and support, helping me get the chemical levels spot on and help with features and functions. Even when a speaker went faulty they sent an engineer straight away and got it fixed. I cannot recommend these guys highly enough. Quality tub, quality after sales support. Thanks guys �
Posted 2 years ago
I am a full-time wheelchair user and my wife and I decided to get a hot tub to help with the issues this causes and for general well-being. Glynn was fantastic and guided us towards Sundance tubs and after much discussion we decided to take the plunge.
Though the arrival was unavoidably delayed when it did, the installation went smoothly, with the tub craned over the house (thankfully arranged by Glynn).
Since it's been installed we have been using it daily and there is nothing like getting home from a long hard day at work and then getting into the tub to relax, unwind, and ease the aching muscles. We love it and are very happy with our purchase. Thank you Glynn and Chiswell Leisure.
Posted 2 years ago
Excellent service, Glynn very professional, always at the end of the phone to awnser any questions we had.
Posted 3 years ago
Great advice and extensive stocks. Good opening times.
Posted 3 years ago
Karen & Luke

We bought a Catalina swim spa last summer and have been using it for just over a year.

We had this delivered to site during an extension build. It turned up on the date and time as agreed.

It's a big unit so won't fit down a standard width side alley, but fortunately we were able to crane it over the fence on to our property.

It is very heavy so you will need hands and trolleys on site to get it into the desired position.

Because our builder/electrician was still on site we had this connected up to the power supply by them. It was a fairly straight forward job in their hands. They advised putting in a waterproof on / off switch on the end of the tub to allow for easy power management.

After filling the tub, which took quite a while, we turned it on and followed the instructions in the user manual which were clearly written. Everything worked as expected making this an easy installation.

General Maintenance
We've been using the tub several times a week for a year with no troubles. Once you get used to checking the water balance and adjusting the chemical levels it's easy to know what to do to keep the spa just right. We check levels a few times a week but it only takes a couple of minutes to do this.

We've cleaned the filters 4 times in the year, but should maybe do this a bit more often.

The cover has been cleaned three times and it's still looking good, especially when you use the vinyl spa spray which is a recent purchase and one I'll be doing again and again - it looks like new!!.

We love this spa. It's been great fun with the family - we have 3 young kids and their swimming and water confidence has improved immeasurably.
Winter nights are completely different experiences now - instead of being stuck inside watching the TV we can spend real family time together in the spa.
As keen swimmers we've also been able to maintain our swim fitness without having to go to the sports centre. You can swim against the jets but we prefer using the supplied resistance band system.

Thank you Ian & Helen - WE LOVE OUR SWIM SPA :-)
Posted 5 years ago
After choosing Chiswell pools, we have nothing but praise for Ian and his team for helping us find the correct hot tub,installing and commissioning it.Although Ian is very busy nothing is too much trouble and is always willing to help.We would also like to thank 'wez' and Joel who installed the tub.We would thoroughly recommend Chiswell pools for quality products and installation.
Posted 5 years ago
Super friendly and knowledgeable staff. I received efficient and expert service when I purchased my hot tub....delighted!
Posted 5 years ago
Super friendly and knowledgeable staff. I received efficient and expert service when I purchased my hot tub....delighted!
Posted 5 years ago
Been charged twice on vat product, 25 minute job and been charged 139£, avoide, will be reported
Posted 5 years ago
They are very helpful polite and friendly people I have had various problems with my pool and they have guided me through all of them.i would recommend them to anybody that is having pool problems they also have everything you need to keep your pool maintained and more
Posted 5 years ago
Chiswell Leisure is rated 4.89 based on 55 reviews