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Chisholm Hunter Reviews

4.5 Rating 3,157 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

4.5

Based on 3,157 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Chisholm Hunter 5 star review on 21st March 2024

Chisholm Hunter 5 star review on 6th January 2024

Chisholm Hunter 5 star review on 29th December 2023

Chisholm Hunter 5 star review on 1st December 2023

Chisholm Hunter 5 star review on 24th September 2023

Chisholm Hunter 5 star review on 24th September 2023

65

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have to say that from start to finish these guys put you first Their help support and customer service set the bar high I will have no doubts whatsoever in ordering whilst living abroad from Chisholm Hunter Falkirk again I cannot thank them enough 😊 and because of this I have no problem in recommending them to anyone 😊 Thanks guys and the Tag Heuer is awesome 👍 Roy”

Posted 7 hours ago

“Website easy to use. Purchased online as not available in all stores. Delivered the next day using the free express delivery. Will be back for the next watch for the collection soon”

Posted 1 day ago

“I would not buy any big purchases from this retailer again. I bought a Hamilton watch from Chisholm Hunter about 10 months ago and have worn it around 10 times only. The watch strap started coming apart, at the stitching, so I returned it to store and they sent it to Hamilton but that is was wear and tear. Hamilton are refusing to do anything and CH are offering 20% off a new strap. A watch that RRPs at £750 should need a new strap after 10 wears - or even 10 months if I was wearing it daily. They've also had the watch for over 6 weeks and it will take another 2 to return in. I will be instigating a chargeback at the bank for faulty goods.”

Posted 1 day ago

“Love CH! Great service, fast delivery and amazing jewellery.”

Posted 2 days ago

“I was totally disappointed with this place. First of all I brought my wedding ring to fix the diamond, and the lady who was talking my order just put my right on her finger instead of holding it in in her hands. It was quite unpleasant. Then after 1,5 week of waiting I got a call from the shop asking for extra 80£ for fixing the stone of my ring because they thought that the diamond is smaller.... I believe that if the staff of the shop made a mistake and told me than the price was 60£ and then in a 1,5 week they found out that I should pay130£, they should correct this mistake without bothering client. This shop has customer unfriendly attitude. I wouldn't recommend it.”

Posted 3 days ago

“Easy online transaction and received the item expected at a decent price. Can't really argue with that!”

Posted 4 days ago

“Prompt delivery”

Posted 5 days ago

“Returns process in store poor - had to get a handwritten proof of return, they had to then send back to their web team to start refund process. Received an email asking if I wanted to exchange rather than return when I had already chosen to return. This went to junk email delaying even further. I think system needs brought up to date as seemed very inconvenient. No issues with buying parcel received promptly.”

Posted 5 days ago

“I did not receive my purchase”

Posted 6 days ago

“Beautiful collection of watches! I’ve already purchased two from them, and the experience was amazing. I’m so glad to be part of the Chisholm Hunter family, and I look forward to making many more purchases.”

Chisholm Hunter 5 star review on 15th April 2024

Posted 1 week ago

“Very good service. the watch looks excellent and very fast delivery. thank you”

Posted 1 week ago

“Great price, quick delivery. What more could anyone ask?”

Posted 1 week ago

“The box was damaged, the box was ripped and damaged so i couldnt really gift it with the box it came. Also the watch wasnt put inside properly it looked like someone was lazy and chucked it in, just poor condition and quality!!”

Posted 1 week ago

“Excellent service from Taylor Knowledgeable of product - watch”

Posted 1 week ago

“Everything was amazing quick response and delivery”

Posted 1 week ago

“Service was good. The watch I bought is great, only downside is the strap on the watch is small I can buy a longer strap from Tissot web site but it costs £80 plus delivery. But Chisholm Hunter were excellent to deal with.”

Posted 1 week ago

“I ordered a Ruby and diamond ring in March and was told it would arrive in store within 2 weeks. I rang today (11-04-24), and spoke to Amber for her to say oh it’s not arrived yet there is about a 2 week delay on it. I told her it is for my daughter’s 40th Birthday at the end of April. She said I’ll swing it to make sure you get it is that ok, I said no it’s not actually and what do you mean you will swing it. I think the words she was looking for was I’ll give you the good customer service you should be getting. I said this isn’t good enough. I have already paid almost £1000 for this ring and now it’s not even here. I asked her how she could guarantee I’ll get it and she said I again I’ll really swing it to make sure you get it. I’m absolutely disgusted and if the ring has not arrived by next week then I will be demanding a refund. What on earth do I tell me daughter if I have no gift for her.”

Posted 1 week ago

“Beautiful item. Looks exactly as it did online. Fast delivery.”

Posted 1 week ago

“Ordered and paid for earrings online. Quick and easy and delivered within a few days.”

Posted 1 week ago

“Very happy with the overall service from Chisholm Hunter. Watch arrived very well packaged and was delivered on time...ta boom tish! Good communication throughout this purchase along with competitive pricing. Very happy”

Posted 1 week ago

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Chisholm Hunter is rated 4.5 based on 3,157 reviews