Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.45

4.5 Rating 3,157 Reviews

85 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,157 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 15th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My purchase was sent to wrong address and it was only through luck that we picked up bracelet through phone call. Thank goodness there are some honest people about.”

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Posted 3 years ago

“Lovely product but slow delivery service”

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Posted 3 years ago

“Purchased a necklace for a birthday present and opted to collect from my local store however I waited over 2 weeks and had no correspondence regarding my order . I contacted customer service to then find out my order was waiting to be collected at my local store I did not receive an email advising of this . However I was very pleased with my purchase of Thomas Sabo necklace”

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Posted 3 years ago

“Received item which had not been quality checked as marks all over the item & packaging was sub standard. Received another item and is the 1st class quality I would expect and packaging was very good.”

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Posted 3 years ago

“Disappointed as watch arrived with certificate but it wasn't stamped and signed. Messaged to ask why not and if it could be done but request wasn't even acknowledged. Doubt I would use again unless this is put right.”

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Posted 3 years ago

“Most of my order was delivered in good time and I was happy with it all but one piece a Links of London heart charm was packaged in Thomas Sabo box and was badly scratched would have been hard to not see by whoever packed it I phoned and was told where to return as no return label was in order the customer service were very helpful. I returned it and a refund was authorised I still await confirmation of refund of p & p for return other than this it wouldnt stop me using them again”

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Posted 3 years ago

“Warranty card and watch tool that should have been included were missing and Chisholm Hunter failed to resolve this beyond an initial reply. (Thankfully Bremont resolved it directly). Watch displayed some very minor signs of wear (strap creasing and a small case mark) but as it was discounted I can live with these although they should've been described in the details. The watch took longer to arrive than the website indicated and I had to call to check it was despatched as there was no email to inform of this. Hence only average score.”

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Posted 3 years ago

“Waited the email to say the item had been dispatched. Called store of collection on a Saturday to be told it still hadn’t arrived and to email customer services who would answer when open on Monday. Within minutes of sending an email I received a reply and apology confirming it was at the store and I could collect anytime. When spending a large sum of money on an item you’d expect it to be delivered on time.”

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Posted 3 years ago

“The product was great but communication was terrible. After a week I called to chase up my order and was told that I would get a call back , never did but it was delivered the following day but still a call back would have been good especially with a £650 order”

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Posted 3 years ago

“Although gift was appreciated. After a week I had still not heard when my gift was ready for collection. Only after emailing I was told it was ready. Bracelet squeezed into a box that was too small. Plus no bag available to put it in.”

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Posted 3 years ago

“Absolutely love the watch, but delivering the wrong watch and having to send it back and having the right watch sent, kind of watered down the moment. NJ”

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Posted 3 years ago

“I purchased an eternity ring for my wife’s 30th birthday, although it was a easy transaction, I ordered it to arrive in the store. I wasn’t then contacted when it was ready to pick up I had to contact the store. Also I spent a considerable amount of money on the ring and it came in a little cupboard box which I didn’t think was good enough for the content. I then had to purchase a separate ring box elsewhere. Other than that it was a ok sale.”

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Posted 3 years ago

“Excellent price, but pre dispatch inspection poor, as the watch was not working and had to be returned for a replacement which I am still waiting for, one week later!”

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Posted 3 years ago

“Return policy is shocking I returned an item over a week ago Monday still no refund in my account yet”

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Posted 3 years ago

“Pleased with product but information regarding delivery wasn’t provided until I requested it.”

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Posted 3 years ago

“Ordered earrings and then turned around and said they never had it Then two days later back on the web site”

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Posted 3 years ago

“Packaging was poor for such an expensive item”

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Posted 3 years ago

“Only received two out of the four Thomas Sabo charms ordered. Told out of stock after order so made the two charms more expensive with the delivery charge”

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Posted 3 years ago

“The Zenith is my dream chronograph, that cost me an arm and a leg. The watch case is gorgeous. I expected no less. The strap was disappointingly short for my very average wrist. It barely reached, it embarrassed me. This will not happen with a £30 Casio. I had to return the watch I bought, all the way from the Midlands to Glasgow. I am gutted. Having vented my dismay, I am grateful to Megan who is taking care of my case. The after sales customer service has been excellent so far. Megan ordered a replacement strap from the parent company. I might still fall in love with my Zenith, despite tripping over the first hurdle. I reserve judgement until the watch is back on my wrist.”

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Posted 3 years ago

“delivery has let you down, it took 5 days to get my watch”

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Posted 3 years ago

Chisholm Hunter is rated 4.5 based on 3,157 reviews