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The China Village Reviews

4.9 Rating 2,948 Reviews
98 %
of reviewers recommend The China Village
Company Reviews Metrics Info
4.9
Based on 2,948 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The China Village Reviews

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
H Koedijk
Verified Buyer
“I didn't receive the plate I ordered yet. I was suppriced to get an email that I had to pay about £ 15 clearance tax before I will get the platen.”
Helpful Report
S Young
Verified Buyer
“The plate I ordered arrived promptly,was very well packaged.Very happy with purchase.”
Helpful Report
B Pickering
Verified Buyer
“Efficient and arrived on time”
Helpful Report
M Lamoureux
Verified Buyer
“I am very pleased with our recent order from The China Village. It arrived quickly to Canada, was packed very carefully and the quality of the Royal Dalton pieces was excellent. Would definitely recommend.”
Helpful Report
H Hewitt
Verified Buyer
“The plates I ordered arrived promptly and were extremely well packed. Thank you.”
Helpful Report
D THOMAS
Verified Buyer
“Very pleased with my purchase, and the speedy delivery of my order. Thank you .”
Helpful Report
C Jones
Verified Buyer
“Excellent product, just as described and well packaged”
Helpful Report
P Graham-Woollard
Verified Buyer
“Not only was my search for a replacement pepper pot and sugar bowl successful the first hand contact was very professional.”
Helpful Report
Anonymous
Verified Buyer
“Very quick response.”
Helpful Report
N ELLIS
Verified Buyer
“We're happy with the product received.”
Helpful Report
W Roy Davies
Verified Buyer
“Excellent”
Helpful Report
Anonymous
Verified Buyer
“Easy to use website . Quick and efficient payment and despatch speedy. Thorough packing for no breakages”
Helpful Report
R Hamilton
Verified Buyer
“Ordering online was easy peasy. I saw the item, placed the order and paid. A few days later I received my item via courier. My replacement china jug is in excellent condition and I am extremely satisfied. Will definitely recommend this business if you need to replace a broken item or add more china to a collection.”
The China Village 5 star review on 5th December 2023
Helpful Report
S Woods
Verified Buyer
“I was really impressed with the service, and especially the careful and thorough packing of the 4 Royal Doulton tea cups I purchased from you. They arrived perfectly safely and unbroken. I wish all other Mail order companies I buy from were as efficient. I will definitely make you the first company I contact when I need more of this set. Thank you China Village .. and well done! (There were no queries on my order so I can't complete the following two questions)”
Helpful Report
A Allen
Verified Buyer
“My order arrived extremely well packed and in good time. The plates are in excellent condition as advertised”
Helpful Report
G Bishop
Verified Buyer
“Supply and service excellent and friendly. Items of good quality and well wrapped. All arrived in one piece and in a short time. Would recommend this company to anyone requiring extra items for their china.”
Helpful Report
A Houghton
Verified Buyer
“Excellent service, extremely pleased with the items we received and hope they can source our extra requirements.”
Helpful Report
R Campbell
Verified Buyer
“Great service, very well packaged, delighted”
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S Ravesloot
Verified Buyer
“Thank you for your excellent service”
Helpful Report
Anonymous
Verified Buyer
“Item delivered - a Spode saucer - was fine. However the package was delivered on 11th November and we didn't find it until today, the 17th, under the hedge at the front of the house. There was someone at home when the delivery was made, according to the tracking at 13.28 last Saturday, but it was presumably just left on the step and perhaps the subsequent high winds blew it off and under the hedge, and of course there has been very heavy rain so the box was very damp. If the driver doesn't get an answer when he knocks/rings perhaps he should put a card through the letter box so customers know the item has been delivered and where it has been left? That would have been particularly helpful in our case as we use the back door to go in and out of the house, not the front!!”
Helpful Report
The China Village is rated 4.9 based on 2,948 reviews
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