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The China Village Reviews

4.9 Rating 2,948 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

4.9

Based on 2,948 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

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The China Village 5 star review on 15th August 2022

The China Village 5 star review on 7th May 2022

The China Village 5 star review on 27th August 2021

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest I am sad that I can only give a 5 Star review for the service I received - It was worth at least 50 Stars. The china set involved was a sentimental item as it was given to me so many years ago (well over 30) that I never thought it would be possible to get replacements for the bits that got broken over time but The China Village came up trumps and suddenly I got an email after many years saying "Got some in stock". Needless to say I immediately ordered what I wanted and they immediately sent it to me. As I live in the middle of the olive groves in Spain things do take a bit of time to arrive here but it arrived safely & it was so well packed that I have sufficient paper etc to be able to light my olive wood fire for at least a week. Thank you Matt & Matt (plus those who work alongside) you made me a very happy person!”

“Goods arrived in time stated. They were well packed and in good condition. China Village obviously take a lot of care over their orders. Would purchase from them again.”

“This is the second time I have used the services of China Village and I am again delighted. Replacement plates arrived on time and in excellent condition. A deserved 5 star - keep up the good work China Village.”

“I was given my dining service as a wedding present over 30 years ago and had broken two plates. I was not expecting to be able to obtain additional pieces as the service was discontinued several years ago. However I found what I was looking for on the China Village website. When the plates arrived they looked brand new and I am delighted that my beloved dinner set is now complete again. Delivery was prompt and the china was packaged very securely. They also have a helpful search facility and I am hoping to add additional pieces in the future.”

“Plates are in excellent condition and arrived in good time. Very pleaase with the customer service I experienced. Many thanks.”

“Je n’ai toujours pas reçu ma commande. Je trouve que l’expédition est un peu longue. J’ai commandé récemment au Royaume Uni et j’ai reçu beaucoup plus rapidement. Nous n’avons pas la possibilité de suivre l’expédition de notre colis. Vous ne nous communiquez pas le numéro de suivi et les coordonnées du prestataire. Dans l’attente de votre retour. Marie H”

Hi Marie, I will email you a link to the tracking now, I'm sure the parcel will be with you soon. Matt G

“Good service. Items well packed”

“Excellent service. Items shipped to Greece and received within a week. Had to pay duty on them but UPS handled it and delivered. thank you”

“Very pleased to be contacted when the piece I was looking for became available.”

“Everything was efficient, but the most impressive was the truly excellent packaging which would have protected the china through a nuclear explosion. Thanks.”

“I requested some plates and to be notified , the person who called me was true to his word and sent me exactly what he explained.”

“Very good prices for the items I wanted and delivered very quickly. In excellent conditon, as described. First class.”

“I am pleased to receive three cups without saucers (I have too many saucers!). They were received within a few days of the ordered date.”

“The plate arrived promptly, very well packed Good website too”

“Very happy with service - prompt & well packed item. Will definitely use again.”

“Excellent all round service. Thank you. The item was exactly as described, in excellent condition – you could not tell it had been used. It was well-packaged in recyclable materials, arrived within the estimated timeframe and postage was reasonable. I would happily use this company again.”

“Excellent service Excellent quality Prompt delivery WELL DONE !!”

“Excellent service - prompt communications and my products arrived securely packaged. Thank you 😀”

“Excellent service and all beautifully packaged and delivered in good condition”

“Excellent service from The China Village who were able to supply replacement plates for our wedding present dinner service that was originally purchased over 30 years ago. Very happy to recommend and will certainly return ourselves if the need arises”

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The China Village is rated 4.9 based on 2,948 reviews