The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 2,949 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 2,949 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mugs (wild apple) you sent me were describedas "perfect". Actually two of them were not perfect. One had a tiny chip at the bottom rim, and one had a small, but very notable chip at the bottom rim. The third one was perfect indeed.. The chips must have been there before you wrapped the mugs. The way of packing was fabulous. No damage could occur. To my opinion tableware described as perfect should be impeccable..”

Helpful Report

We are very sorry to hear of your disappointment with your recent order. We will contact you privately to discuss this further.

“The parcel which was dispatched on the 28 December did not arrive until 5 January. The delivery company operative delivered it to the wrong address and fortuitously of occupier of the premises know me and brought it to my home. The item was just what we ordered and in good condition on arrival. The delivery company let you down.”

Helpful Report

“Thank you for the Royal Albert Moss Rose teacup which arrived last week to replace my cracked one. Hopefully, if I am more careful, it will be a long time before I have to order yet another one...!”

Helpful Report

“Professional dealings, and great packaging, delivered on time. No complaints whatsoever !!”

Helpful Report

“Although the goods arrived intact they were delivered to the wrong address despite my confirmation showing where it was supposed to get to.s”

Helpful Report

Please accept our sincerest of apologies for this error. On this occasion, as the parcel was above a certain size, we used Parcel Force to deliver the order opposed to our normal courier and as such, the address was entered manually and this is where the mistake was made. We have introduced a new process to ensure this doesn't happen again and thank you for raising this to our attention.

“Prompt delivery”

Helpful Report

“Item was well wrapped and package. Only grip is that the item is a second (small silver mark by factory stamp) and this was not made clear on the website. Other than that the servoce was good.”

Helpful Report

Dear Graham, thank you for your review. We are sorry to hear you are disappointed to find your Coffee Saucer to be a second. We do allow seconds into our 'Excellent' category if we feel the overall condition of the item is in keeping with our description for an 'Excellent' item. We will look to improve our site to make this clearer and thank you for pointing this out to us. Best wishes, Matt & Matt

“Unfortunately, although the cups arrived in good condition and of the right pattern, the 'shape' of the cups does not match my original teacups, which I bought in 1980! I don't know if the 1980 'shape' is still available, but, if it is, I would very happily buy another 3 cups!”

Helpful Report

We are sorry to hear the shape of the cups ordered do not match your existing set. Colclough produced a number of different shapes of teacups in this pattern, some vary on cup shape, others handle and rim shape. You are welcome to return your order for a full refund, just email us at info@thechinavillage.co.uk and we will help you with the return. Also if you can send us a picture of the cups you are looking for we can actively begin sourcing these for you.

“Hi I was very pleased with the selection of the design I wished to purchase as I know it is discontinued and the ordering system was very easy. The delivery was quick however I was very diapointed with the way the items were delivered and packed. The two China cups were just protected by newspaper and put in a box which when delivered had a big hole smashed through it despite having 'fragile' tape wrapped around it. It think it was more by luck than judgement that the cups were not broke whilst in the postal system.”

Helpful Report

Please accept our apologies for the damage to the box in transit, this is something we will be talking to our couriers about. The reason we use newspaper for our packaging is that we find it to be the most effective material for safely delivering fragile items, it is also environmentally friendly as all of our packaging materials are recycled. We are glad to hear the items arrived safely and hope you are happy with your items despite the disappointment with the damaged box.

“We were very pleased to be able to replace a broken cup from our 50 year old tea set. A perfect match. Very well packed.”

Helpful Report

“WE are happy to be able to replace one that was broken.”

Helpful Report

“Your usual standard. A pleasure to do business with.”

Helpful Report

“The Royal Doulton logo and the wording on the underside are a different size to my dinner set, they are of a larger 'font'. Also the the ridge supporting the base is a double ridge, whilst my dinner set is a single ridge. - the packaging and delivery were very satisfactory”

Helpful Report

“Excellent - Never thought I'd manage to replace - very efficient service thanks”