Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Rating: 4.60

4.6 Rating 3,110 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Peterborough
PE1 5DD

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Chiltern Oak Furniture 5 star review on 12th September 2023

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer Beware: Misrepresentation in Furniture Purchase As a diligent consumer, I embarked on the journey of furnishing my living space, aiming for both comfort and aesthetic appeal. However, what transpired during this process has left me with a sour taste and a cautionary tale to share. My experience with purchasing misrepresented furniture has been nothing short of disappointing. I placed an order for a Living room Oak set from a well-known online furniture retailer, enticed by the promising images and descriptions showcased on their website. The pictures showed Solid Oak even in there Description– all seemingly perfect for my envisioned living room. However, later on down the line the furniture has started to bubble , reality starkly contrasted with the online portrayal. First and foremost, the material used was of significantly lower quality than advertised. Instead of the promised Chunky Oak the Furniture was actually Veneered in the middle a flimsy material that resembled nothing close to the luxurious Chunky oak that they depicted online. The Painted oak which they advertise as lacked the promised trueness, with it being Softwood again this is a Lie. Moreover, I am now left with a set of furniture that is unusable as this can not be made to look like new again. Attempting to rectify the situation, I reached out to the customer service department, hoping for a resolution. However, the process was riddled with inefficiencies and lack of accountability. Responses were short and when provided, they offered little in terms of solutions or compensation for the misrepresented product and Shrubbed it off. In hindsight, my experience serves as a cautionary tale for fellow consumers. It underscores the importance of scrutinizing product descriptions, seeking out independent reviews, and perhaps most importantly, managing expectations when making online purchases, especially when it comes to furniture. In conclusion, the ordeal of ordering misrepresented furniture has been a lesson learned the hard way. While the convenience of online shopping is undeniable, it is imperative to remain vigilant and discerning to avoid falling victim to deceptive practices. As for me, I'll be more cautious in my future furniture endeavors, opting for retailers with transparent policies and a commitment to accurately representing their products.”