Chilly's Bottles Reviews

Name: Chilly's Bottles
Rating: 4.58

4.6 Rating 5,965 Reviews

90 %

of reviewers recommend Chilly's Bottles

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4.6

Based on 5,965 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Chilly's Bottles 5 star review on 30th December 2022

Chilly's Bottles 1 star review on 8th August 2022

Anonymous

Chilly's Bottles 5 star review on 4th December 2021

Anonymous

Chilly's Bottles 1 star review on 19th November 2021

Kharla Caringal Lalican

Chilly's Bottles 1 star review on 13th October 2021

Chilly's Bottles 1 star review on 4th March 2021

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Liberty collaboration coffee cup because I love the Liberty brand and design. Sadly the hot beverage does not even keep warm for even one hour so the functionality is not good.”

Helpful Report

Posted 3 weeks ago

“PLEASE DO NOT buy from thus company. Too long a story to chair. Series 2 cost £42 and no refund or replacement. Shocking!”

Helpful Report

Posted 3 months ago

“I bought a series 2 cup in store and wanted to change it online for a series 1. The shop is 150 miles away so I can’t go back. This is the reply I got Sadly, as the product was not purchased directly from us, this cannot be returned on this occasion. We do not also currently operate an exchange service. I am sorry about this, Emma.”

Helpful Report

Posted 4 months ago

“Series 2 bottle is great, love the sports lid and keeps water cold all day. But the coffee cup is really dissapointing, the first one I had leaked and I was sent a replacement which in fairness doesn't leak, but it doesn't keep my coffee cold at all, even when you screw it to the tighted it will go, it just cools down like it would in a mug”

Helpful Report

Posted 7 months ago

“I've been trying to reach the Co-branding team about our order for over a week, no one answers the phone, goes straight to voicemail - no response to my emails, and only an apparent message could be taken on the Chat”

Helpful Report

Posted 9 months ago

“Bought a bottle for my great nephew's 18th and completed the engraving request. At no time was my attention drawn to a character limit but they only printed part of his surname. I'm so upset Tried to find a number, but they obviously don't want to know. Their 'bot' offers no reasonable choices. Messaged them via Facebook. No response. Feel this is very cynical and unconcerned with the plight of their customers, which roughly interprets as NO CUSTONER SERVICE.”

Helpful Report

Posted 9 months ago

“My bottle leaks! Wish I had read these reviews before buying as it seems to be a common problem. Leaked coffee in my expensive handbag! Contacted the company & they are now reluctantly sending a replacement lid but they dont have my colour in stock) so wont match but am doubtful it will work anyway! Expensive item wont purchase again. Was lured by rose gold colour! What a fool I am!”

Helpful Report

Posted 9 months ago

“Series 2 sports lid is not fit for purpose. it leaks. When I asked for a refund I was told somewhat smugly "didn't you read the FAQs? it says it's not leak proof". Seriously? £17 for a sports lid that leaks? I've bought sports lids for other company's bottles that are a third of the price that don't leak at all.”

Helpful Report

Posted 10 months ago

“Useless bottle, leaks every time I use it.”

Helpful Report

Posted 1 year ago

“A lover of the chilly bottle , myself and my daughter both were gifted your new coffee cups this Xmas. Only to be disappointed that they leak every time they are used. Coffee over clothes not cheap for a product not fit for purpose.”

Helpful Report

Posted 1 year ago

“Gifted a Series 2 500ml bottle and the 340ml coffee container. Both items are super easy to clean and look vibrant. The series 2 is preferred over my series 1 as the newly designed collar is perfect to drink from (much better then metal against your teeth or lips). No issues so far with leaking or the collar unscrewing (no need to over tighten the collar to the lid). Would recommend as I did for my series 1 to family and friends. Bought my wife a Series 2 bottle and Series 2 coffee cup as a gift set too!”

Helpful Report

Posted 1 year ago

“Delivery first time was never sent, second time was sent in unsealed packaging, bits missing. Don't order from this company”

Helpful Report

Posted 1 year ago

“Was so excited by the series 2 design (aesthetics, handle, silicon base) but similar to other reviews actually drinking from it is totally impractical. The collar screws off as you attempt to open it and the collar is not comfortable to drink from, I've spilt water on myself twice using just for the first time today. Expensive and can't now be returned, disappointed.”

Helpful Report

Posted 1 year ago

“Anything that requires a knife and a coin to open needs re thought- what a complete faff! And they leak”

Helpful Report

Posted 1 year ago

“I bought a chilly 2 coffee cup after a couple of weeks the tabs that hold the disc on broke, I got a replacement and now it has broken again, I am always careful and line the holes up before separating the 2 parts. It’s a very poor design as these have to be taken apart to clean them. I’m very disappointed and would find it difficult to recommend this model of coffee mug to anyone”

Helpful Report

Posted 1 year ago

“Series 2 nowhere near as good as original. The product looks great but the lid and collar are a nightmare. It's impossible to drink out of the bottle without spilling it all over yourself.”

Helpful Report

Posted 1 year ago

“Constantly leaks unfortunately.”

Helpful Report

Posted 1 year ago

“Order placed ten days ago. Email to say delivery by midnight yesterday. Tracking shows that Evri were in fact returning item to them having 'failed' to deliver it 5 days previously. We were in at the time quoted on the tracker and no note or email to let us know. Chilly's web pages contain no contact numbers so that you can speak to someone or provide feedback. Their 'Zen' bot is exactly the opposite and locks up. I want a refund, but have no way of chasing it up!!!!! Between Chilly's and Evri (Hermes in process and performance still!) I am exasperated. Avoid using them online - go to John Lewis or Cotswold Trading rather than direct to Chilly's.”

Helpful Report

Posted 1 year ago

“Original bottle, Was ok for a month, then stopped keeping hot water hot.. disappointed as can’t get hold of customer service”

Helpful Report

Posted 1 year ago

“I received my new series 2 coffee cup last week and unfortunately like the rest of the reviews the lids are faulty.mine leeks from the collar and the twist part of the lid,also when you drink from it the hole is so small it also leeks from there.nowhere to contact anyone to get a refund on this awful expensive product!”

Helpful Report

Posted 1 year ago

Chilly's Bottles is rated 4.6 based on 5,965 reviews