“Items arrived and were completely broken.. one bedside table leg was completely broken off and the chest of drawers also have a huge crack in it.. these products are sold as solid oak... I think not!! Thank god for the lovely delivery men who took the items away immediately with no fuss.”
Hello there. I'm sorry to see that you've left us negative feedback. The furniture that you ordered is made from solid wood (not solid oak) and is described as such on the website. Items can of course become damaged during transit regardless of their material. Sadly, these things happen. I'm sure we will have offered to replace the item for you or refund you in full and we are more than happy to process either of these for you. Kind regards, Chic Furniture & Gift.
“The furniture arrived with some damage and I contacted the sales department twice by email and have had no response. Didn't expect this as the product seemed such good quality (which it is) delivery was quick but customer service is appalling, no excuse not to reply to 2 emails after 5 days”