“Customer Service excellent with all the understanding, patients and politeness any time you contact or visit the store with whoever you see or talk too.
No sales pressure and plenty of good advice and guidance of the right bike for your needs.
I couldn’t recommend the Harrogate store more, absolute pleasure from start to finish
A massive thank you to you all
Julie”
“I bought a bike from Chevin Cycles in Skipton through the cycle to work scheme. ALL the staff were extremely knowledgeable and helpful throughout the process, making this a very simple and pleasant experience. Would strongly recommend them to anyone. Great service!”
“The Skipton store is an extremely well stocked bike shop with great variety of bikes and accessories. Staff were very knowledgeable, friendly and helpful and there are no pressure sales. It was a pleasure to buy my wife a Trek hybrid bike from here. Mark the store manager was brilliant.”
“Fantastic advice and service from Tom in particular but all the staff we had contact with were polite, knowledgeable and helpful.
I absolutely love my Haibike Trekking 6. I would recommend Chevin Cycles.”
“Recently bought my 3rd bike from the Otley shop. Very friendly and knowledgeable staff as always.Fitted my few extras quickly and expertly. Have always found their service dept very good but book in advance as they are always busy . Fully recommended.”
“I recently purchased a ladies trail bike and helmets from the Otley store .
Kevin was really helpful and knowledgeable and sorted me out a bike out perfect for my needs .
All the staff were really friendly and efficient despite being busy .I would definitely recommend this store .”
“Excellent service and advice from Will at the Harrogate store.
Also unlike any other store or online site I visited they had the bike I wanted in stock.”
“Just purchased a new TREK ebike from the Skipton store (as that was the store I could view the bike visually).
However Customer service was fantastic at the Otley store also (were I first made enquiries regarding ebikes). Excellent friendly service by Mark @ Skipton as well as Harry & Sanjay @ Otley. Nothing was too much trouble.
Otley were great too regarding booking some Demo ebikes out for the day. Highly recommend & professional company.”
“Just purchased my new bike from the Harrogate store. Customer service was fantastic and it felt like you’d get the same whether you were spending £5 or £5000. Attention to detail was excellent, nothing was too much trouble. Looking forward to visiting again.”
“Ordered a bike online and had to phone 3 days later as hadn't received any confirmation. Had someone phone saying they didn't have the bike in Stock and offered alternatives. Pretty poor customer service especially if your spending over £1000 on a bike.”
“I have just received my Trek Domane bike from Chevin cycles Harrogate. It is the most amazing bike and I’m going to enjoy riding it. Thanks to Will for taking time out to explain the bikes before my purchase and to Tom and the rest of the team who put it together. Take a trip down and have a chat nothing is too much trouble to them.”
“I called in at the Skipton branch and was served by Mark. He was very professional. Any questions I asked he answered with confidence.
will definitely go back. Many Thanks”
“Have just purchased an Orbea Gain D30 ebike from your Harrogate store.
I received super service from the minute I entered the store.
Thank you, Jamie, Tom and Teg. All of you really knowledgeable friendly and courteous. Nothing seemed too much trouble. I’ve had a most enjoyable buying experience !!
By the way, the bike’s fantastic too!!”
“Many thanks to Will and the rest of the team at Chevin Cycles in Harrogate for their helpful information and support during the purchase of my Cannondale Super Six Evo.
The bike is perfect for me. It is a joy to ride and is a step change in my cycling experience.
I recommend Chevin Cycles for all your cycling needs.”
“Skipton store, many hours searching for an emtb, wandered in and spoke to Chris, we agreed, it was fate that the Whyte e150 should be there and waiting for me. Seriously, he put no pressure on me, evaluated how much I knew and listened. I made my own decision but he seemed genuinely happy to have helped me find what I needed. Second bike I have bought from them. Very content with the whole, potentially stressful process. John”
“Excellent service from Chevin Cycles Otley branch - Super helpful from start to finish. Ordered via Mike and picked up with Kevin - great customer service - don't often get to leave reviews like this!”
“I have just bought two Frog bikes from the Harrogate store.
I have been most impressed throughout with the knowledge and courtesy of all the staff and with the beautifully prepared bikes.
Many thanks and best wishes,
James”
