Chesterfields Direct Reviews

4.9 Rating 358 Reviews
97 %
of reviewers recommend Chesterfields Direct
4.9
Based on 358 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Chesterfields Direct Reviews

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Anonymous
Anonymous  // 01/01/2019
5
Lauro Venturi
I really appreciated your service, both regarding the order and all subsequent phases. I already had a Chesterfield armchair and I'm really satisfied with these too!
Chesterfields Direct 5 star review on 23rd January 2024
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Posted 3 months ago
5
Roy Saunders
Excellent service from lovely people. Sofa &. Chairs were great quality and were delivered by two very helpful and considerate gentlemen. No hesitation in recommending this company. Well done for providing a great service.
Chesterfields Direct 5 star review on 22nd October 2023
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Posted 6 months ago
Hi Mr. Saunders, Thanks for your lovely feedback. We are a family run business and do try our best to give the best possible customer service from start to finish which greatly assisted by our extremely good team. We hope you enjoy your furniture. Kind regards Sharon
Posted 6 months ago
5
John Murray
swift delivery and helpful at every stage of the purchase, quality items ty
Chesterfields Direct 5 star review on 7th August 2023
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Posted 8 months ago
5
Karen Martindale
Thank you, service was quick and easy. Chair was completed quicker than expected which is always a Plus. Couldn’t ask for anything better.😊
Chesterfields Direct 5 star review on 22nd June 2023
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Posted 10 months ago
Hi Mrs. Martindale Thanks for your five star review. We are pleased you are happy with our products and service. Kind regards Sharon
Posted 10 months ago
5
Clifford Mason
Excellent customer service, spoke to and emailed with Sharon and she was very helpful. The sofa was ready exactly when she said it would be and delivery was spot on, again exactly when we were told. The sofa is lovely we are very pleased with it. Cannot recommend Chesterfields direct enough.
Chesterfields Direct 5 star review on 23rd May 2023
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Posted 11 months ago
Hi Mr. Mason, Thank you very much for your lovely feedback. It is really is appreciated and I will pass this onto our team. Kind regards Sharon
Posted 11 months ago
5
Dave Coombs
Blown away with my Churchill Chesterfield chair, top quality craftsmanship. I wanted a lived in look so went for the premium vintage leather. Looks amazing, looks like a real antique but with newly made comfort. Good communication, good timescale, spot on delivery. Would definitely recommend.
Chesterfields Direct 5 star review on 19th May 2023
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Posted 11 months ago
Hi Mr. Coombs Thanks for your great feedback. We are glad you are happy with our furniture and customer service and that Bella is happy too! Kind regards Sharon
Posted 11 months ago
5
Stephen Bishop
Ordered online, prompt delivery, perfect chair. I can’t rate Chesterfields Direct highly enough.
Chesterfields Direct 5 star review on 18th April 2023
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Posted 1 year ago
Hi Mr. Bishop Thanks for your positive feedback. We hope you enjoy your chair for many years to come. Kind regards Sharon
Posted 1 year ago
5
Duncan Brown
Just an incredible chair, really impressed by the quality and the guys had no issues delivering to an upstairs room. The piece looks incredible in situ.
Chesterfields Direct 5 star review on 27th January 2023
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Posted 1 year ago
Hi Mr. Brown Thanks for your positive feedback. Glad you are happy with our products and service. The items do look lovely in your room. Kind regards Sharon
Posted 1 year ago
5
David Lock
We ordered a Cambridge 2 seat sofa, a Queen Anne chair, two footstools and a Mountbatton swivel chair, all in Ox-Blood. Delighted with the quality and service. We were told 8-10 weeks for delivery and they rang us at about 8 weeks when we were on holiday, they were very considerate and were able to delay delivery until after we returned.
Chesterfields Direct 5 star review on 14th September 2022
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Posted 1 year ago
Hi Mr. Locks Thanks for your positive feedback. We are pleased you are happy with our products and customer service. Kind regards Sharon
Posted 1 year ago
5
Mrs Sutcliffe
We received our new sofa and chair yesterday and I cannot recommend this company enough. I bought my husband a chair as a surprise 3 years ago and I was a little sceptical being predominately online (however I believe you can go to see them if you book an appointment). The chair arrived and he loved it. Fast forward 3 years and we needed a new sofa and wanted an additional chair. I called up and Sharon remembered me! The customer service and craftsmanship is out of this world. Please do not have any doubts about not being able to see the sofas/chairs and test the quality - you will not be disappointed. I just wish I had more room and money to buy more!
Chesterfields Direct 5 star review on 18th May 2022 Chesterfields Direct 5 star review on 18th May 2022
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Posted 1 year ago
Hi Mrs. Sutcliffe Thanks for taking the time to give us great feedback. We are a family run business and strive to give the best possible customer service at all times so it's great to get returning customers who are happy with our service and furniture. We hope you enjoy your furniture for many years. Kind regards Sharon
Posted 1 year ago
5
Janette Clarke
Fantastic sofas and fantastic service. Highly recommend.
Chesterfields Direct 5 star review on 1st April 2022 Chesterfields Direct 5 star review on 1st April 2022
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Posted 2 years ago
Hi Mrs. Clarke Thanks for your kind comments. We are glad you are happy with your furniture and our service. Kind regards Sharon
Posted 2 years ago
5
William Roberts
The Bentley chair is a fantastic quality chair. The company is the best online company I’ve dealt with they make everything so easy from ordering to the delivery was all hassle free. Would really recommend this company.
Chesterfields Direct 5 star review on 21st March 2022
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Posted 2 years ago
Hi Mr. Roberts Thanks for your kind comments. We are a family run company and try our best to give the best possible service and products from start to finish. We hope you enjoy your furniture. Kind regards Sharon
Posted 2 years ago
5
Mr Addis
Chesterfield came up trumps with this regency style mahogany desk, it is finished to a very high standard and is now gracing my study.
Chesterfields Direct 5 star review on 4th March 2022
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Posted 2 years ago
Hi Mr. Addis Thanks for your feedback. I can assure you that the desks are all mahogany veneer and not laminate/plastic. This is standard manufacture for the modern-day reproduction furniture we supply, We are currently having supply problems with our reproduction office furniture and therefore have had to take the office furniture products off our site until the problem is resolved. As you say the desks are a lovely piece of furntiure and very attractive. Kind regards Sharon
Posted 2 years ago
5
Karen S Booth
Fabulous sofa, amazing delivery with efficient and friendly delivery men who were extremely capable. The packaging was taken away without asking. The quality of sofa exceeded our expectations and is very comfortable, and seems hard wearing. It now has pride of place in our living room.
Chesterfields Direct 5 star review on 18th January 2022
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Posted 2 years ago
Hi Mrs. Booth Thanks for your positive feedback. We are very pleased that you are happy with our furniture and customer service. Kind regards Sharon
Posted 2 years ago
5
LAURENCE DUNN
Have purchased a beautiful mahogany desk and mahogany chair. Two guys delivered and set up both, unwrapping them and taking away the wrapping. Delighted with both although I did find an indentation on the middle drawer a day later which I cannot be sure if it was there when delivered or if it was made by the chair. This brings me to the Captain's chair. Very comfortable and stylish. Only problem is, is that the arms have very square and sharp corners belong the leather padding. If not careful, this could very easily scratch the desk (or perhaps make an indentation, I will never know for sure).
Chesterfields Direct 5 star review on 23rd November 2021
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Posted 2 years ago
5
Paul Mathias
Very easy to deal with. Paid and was given a delivery date. The men who delivered put the suite where we wanted it and are to be commended for their professionalism. The quality is very good and it is British made, 10/10. Would buy from Chesterfields direct again.
Chesterfields Direct 5 star review on 26th October 2021
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Posted 2 years ago
Hi Thanks for your review. We are pleased you are happy with our products and service. Kind regards Chesterfields Direct
Posted 2 years ago
5
Mohamed Moghul
Chesterfields Direct extremely brilliant company, we visited their offices in Lancashire from all the way from Southeast, and Mike was extremely professional to advise us on the selection, design, and he went through real leather swatches. We placed the order after agreeing to a very competitive price and delivery was promised within 6 to 8 weeks. They made the delivery after 7 weeks - fantastic!! The quality of the leather is very, very good, impressed and still, we can smell the natural leather in our lounge!
Chesterfields Direct 5 star review on 15th June 2021 Chesterfields Direct 5 star review on 15th June 2021
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Posted 2 years ago
Hi Mr Moghul Thanks for your feedback, we are glad you are happy with your furniture and our service. Hope you enjoy your Chesterfield furniture for many years to come. Kind regards Chesterfields Direct
Posted 2 years ago
5
MICHELLE INDER
I took a gamble on ordering a white leather suite for our games room but it is absolutely gorgeous. Everyone loves it. The sofa bed has already been used and was reported on a very comfortable so thank you everyone at Chesterfield Direct. I chose this company as it was British made and I am so happy to have great things to report. The delivery was over a month as the furniture is hand made so I knew that.
Chesterfields Direct 5 star review on 8th June 2021
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Posted 2 years ago
Hi Mrs. Inder thanks for your positive feedback. We are glad you are happy with your purchase.
Posted 2 years ago
5
Beverley Williams
We took receipt of our long awaited Chesterfield suite - 3 seater bed settee , Queen Anne chair , club chair and footstool. Absolutely love it and would recommend the firm to anyone. Was unable to view due to covid and we weren’t disappointed. Great customer service and delivery service
Chesterfields Direct 5 star review on 4th June 2021 Chesterfields Direct 5 star review on 4th June 2021 Chesterfields Direct 5 star review on 4th June 2021
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Posted 2 years ago
Hi Mrs. Williams Thanks very much for your review it is very much appreciated. We hope you enjoy your Chesterfield furniture. Kind regards Chesterfields Direct
Posted 2 years ago
5
Peggy Hayes
Hello. I am writing to thank you for a successful delivery of my new chair. I have issues I wish to raise. 1. No one advised me that I would be fighting for the right to sit in this chair. My husband and I have had several heated disputes about the ownership of the chair and I am sure at some point we will come to fisticuffs. 2. I purchased this chair as a reading chair. I wasn't informed that it would be so comfortable that I would fall asleep in minutes and not be able to read my book. This is false advertising. In all seriousness, the chair is gorgeous and those points above are actually true. Many, many thanks for such a superior product. From start to finish, the process was unflappable. The support team actually appreciated weird sense of humour (if they didn't, they hid it well) and it was friendly and lovely and kind. The product isn't inexpensive but the quality is outstanding to none and it worth every single penny. This is my second Chesterfield chair and I would not hesitate to recommend this company to anyone. PS I think my first post went awry so forgive if you have now two outstanding reviews.
Chesterfields Direct 5 star review on 25th March 2021
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Posted 3 years ago
5
Neil Macaulay
A quality product. Chesterfields were extremely helpful with all our queries and providing sample swatches before we placed an order for a Captain’s swivel chair. We are very pleased with our purchase. It would be helpful if the website physically showed the choices of woods available to help in making a selection. Overall very happy with the service and product.
Chesterfields Direct 5 star review on 10th March 2021
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Posted 3 years ago
Thanks for your kind comments Neil.
Posted 3 years ago
5
Andrew Lamb
The Chesterfields experience was excellent - communications, service and above all a super product.
Chesterfields Direct 5 star review on 23rd February 2021
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Posted 3 years ago
Thanks for your kind comments.
Posted 3 years ago
5
Margaret Dooley
Delivery time was 8 to 10 weeks which was to be expected with bespoke furniture. My sideboard arrived as planned and I am delighted with it,a perfect match for my other regency reproduction furniture. Thankyou to the team at Chesterfields
Chesterfields Direct 5 star review on 5th February 2021
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Posted 3 years ago
Hi Mrs. Dooley thanks for your positive feedback.
Posted 3 years ago
5
Mrs Davidson
Our sofa and chair are absolutely beautiful, the workmanship is amazing and best of all it’s made in Britain. I will definitely be recommending to lots of people. One very happy customer 🥰
Chesterfields Direct 5 star review on 4th February 2021
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Posted 3 years ago
5
Sheryl Bevan
Absolutely delighted with my Child size Queen Anne Chair. The workmanship is first class, a beautiful addition to my home that I will treasure for many years. The service was excellent and I would highly recommend Chesterfield Direct to any one.
Chesterfields Direct 5 star review on 14th January 2021
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Posted 3 years ago
Hi Sheryl thanks for your positive feedback this is very much appreciated. The chair looks great.
Posted 3 years ago
5
Silvia Pradas
the couches are amazing pieces of great value good leather material and personal handmade, they are so brilliant and all the space, many cool and now my flat seems more nice, we’re really love them😍
Chesterfields Direct 5 star review on 17th November 2020 Chesterfields Direct 5 star review on 17th November 2020 Chesterfields Direct 5 star review on 17th November 2020 Chesterfields Direct 5 star review on 17th November 2020 Chesterfields Direct 5 star review on 17th November 2020
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Posted 3 years ago
Thanks for your positive feedback Mrs. Pradas it is very much appreciated.
Posted 3 years ago
5
Mrs Hopkins
Extremely happy with the quality and colour. Only took 3 weeks from ordering, delivery men pleasant and obliging. Very classy looking and very good value at a very good price.
Chesterfields Direct 5 star review on 12th November 2020 Chesterfields Direct 5 star review on 12th November 2020
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Posted 3 years ago
Hi Mrs. Hopkins Thanks for your positive feedback. Glad you are happy with your purchase. Kind regards Chesterfields Direct
Posted 3 years ago
5
Mr. Glfillan
From receiving the swatches to ordering every thing was effortless and Sharon could not have been anymore helpful or courteous. The furniture is of the highest standards and was delivered on time by the two most polite and friendly gentleman you could wish to meet. The service provided by Chesterfields Direct was five star. I can only highly recommend this company who in such difficult times go that extra mile for there customers. If you are looking for a company that actually does what they say then look no further than Chesterfields Direct. Quality price and amazing service you will not be disappointed.
Chesterfields Direct 5 star review on 9th November 2020 Chesterfields Direct 5 star review on 9th November 2020 Chesterfields Direct 5 star review on 9th November 2020
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Posted 3 years ago
Thanks for your positive feedback Mr. Gifillan it is very much appreciated.
Posted 3 years ago
5
Tony Alpe
We were looking for a wide 2-seater leather chesterfield. There was a lot of choice online. We chose Chesterfields Direct as they had a style we liked at a reasonable price (The Oxford). They had one left in the sale and we grabbed a bargain. It took three weeks to be delivered but that just shows how popular this company is. It arrived in perfect condition and our cat snuggled on it straight away. It is very comfy and looks amazing. We love it!
Chesterfields Direct 5 star review on 30th October 2020
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Posted 3 years ago
5
Mrs. McDermott
After researching for months which chesterfield suite we preferred and value for money we decided on ordering from Chesterfields Direct. This company offer such a vast array of chesterfields to choose from and it was a tough choice. We ordered a variety of swatches first as the colours online differ. We chose our swatch and then our suite. The customer service was excellent. As I ordered a 4 seater sofa I assumed I would just have 4 smaller cushioned seats. I received an email asking for my preference of 3 bigger seated cushions or the standard 4. This was a lovely touch. The sofas are handmade to order which I love, offers value for money instead of high production and sitting in a warehouse. I received an e-mail confirming my deliver time slot and date. A few days before I received another e-mail to confirm this was still OK. The delivery was swift and professional. The guys were lovely and took great care of the suite and my house. The sofa and chair are incredibly comfy and the leather is brilliant quality. The build is of a high standard and is built to last. From the customers side its so refreshing to be in contact with a person instead of automated e-mails with no reply option. Customer service from Chesterfields Direct is top quality. Highly recommend from start to finish.
Chesterfields Direct 5 star review on 25th August 2020 Chesterfields Direct 5 star review on 25th August 2020
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Posted 3 years ago
Thanks for your positive feedback. Glad you are happy with your purchase. Kind regards Chesterfields Direct
Posted 3 years ago
Chesterfields Direct is rated 4.9 based on 358 reviews