CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,125 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

"Great website making it easy to see the products and place an order. Orders processed quickly and delivered soon afterwards. This is the second pair of shoes I have bought from Cheerful Soles and would not hesitate to recommend them to others."

CheerfulSoles 5 star review on 20th February 2024

Martin Sutton

"I've been buying my Alegrias from cheerful soles for about 8 years I think! They are a great company. I started wearing Alegria shoes to ease my plantar fasciitis but they soon became a regular staple in my wardrobe and I often get compliments as some are quite funky uppers. I no longer have PF but I won't stop wearing them as they are so comfy and lovely designs. Thank you Jo and Kate, great service and great quality...always a winner in my eyes."

CheerfulSoles 5 star review on 9th January 2024

Kathryn Walker

"Most comfortable shoes ever. The osteo arthritis in my big toe was so painful along with my knee now I can walk twice as far without significant pain. Lovely shoes that look fashionable."

CheerfulSoles 5 star review on 18th December 2023

Sarah Lyons

"Friendly, efficient and speedy service. My Joya trainers provide the level of underfoot support I need but look smart. Worth ever penny."

CheerfulSoles 5 star review on 12th December 2023

Mrs Carol Price

"Ordered shoes on Friday afternoon from Yorkshire delivered Saturday morning to belfast.Well impressed."

CheerfulSoles 5 star review on 5th December 2023

Dominic McCarthy

"Ordered shoes on Friday afternoon from Yorkshire delivered Saturday morning to belfast.Well impressed."

Dominic McCarthy

"I've been wearing allegriya for years they are the most comfortable funky orthopaedics I have ever found having a UK supplier is worth its waiting gold"

CheerfulSoles 5 star review on 23rd October 2023

Lynda Johnson

281

Anonymous

Anonymous // 01/01/2019

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Andrea Culshaw

Verified Buyer

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“Fantastic speedy service. Excellent shoes x”

CheerfulSoles 5 star review on 5th May 2019

Helpful Report

Posted 4 years ago

Thanks Andrea, great that you managed to get them in the sale too. Kind Regards, Jo -Cheerful Soles

Posted 4 years ago

Verified Buyer

Anonymous

Verified Buyer

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“Dani lace up shoe, Kleo Sandal, Paloma velcro strap shoe, rocker sole shoes by Alegria, super for managing Hallux Rigidis to big toe. Very comfortable, been wearing since 2017 and pain in big toe reduced from 7/10 to 1/10 and often no pain, can walk for miles!”

Helpful Report

Posted 4 years ago

WOW! What a lovely thing to hear that the pain in your feet has been helped so dramatically, just by wearing Alegria Shoes and Sandals. I'm really pleased for you and rest assured, we will always keep a good stock of the rocker sole Alegria at Cheerful Soles. Kind Regards and thanks for taking the time to complete this review for us. Jo - Cheerrful Soles

Posted 4 years ago

Virginia Pitts

Verified Buyer

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“I bought the wrong size shoes - easy and pleasant returns Love the name of the shop - it’s very appropriate!”

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Posted 4 years ago

Thank you Virginia. I'm pleased we got there in the end and that you like your new Joya Shoes. I remember thinking of the name with Kate many years ago and we love it too! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

Joanna Bryant

Verified Buyer

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“Excellent service brilliant Joya Shoes 😊”

CheerfulSoles 5 star review on 4th May 2019

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Posted 4 years ago

Thank Joanna -I pleased that you like your new Joyas. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

Ms J A Cruickshank

Verified Buyer

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“Excellent service & very good price. I'm delighted with the shoes.”

CheerfulSoles 5 star review on 3rd May 2019

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Posted 4 years ago

Thank you for taking the time to complete a review for us Mrs Cruickshank. I hope that the Joya Shoes you ordered are as comfortable as you hoped they would be. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

Linda Riley

Verified Buyer

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“Excellent service. Fabulous shoes - the most comfortable I have ever had!”

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Posted 4 years ago

Fantastic to hear that these are comfortable for you - I love this sandal from Alegria. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

Kay Jackson

Verified Buyer

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“They look beautiful, and are so comfortable. I can walk a long way without my legs aching , love them .”

CheerfulSoles 5 star review on 1st May 2019

Helpful Report

Posted 4 years ago

Thanks Kay. I'm pleased to here they look good and feel great! Kind regards, Jo - Cheerful Soles

Posted 4 years ago

Ann Montague-Smith

Verified Buyer

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“Easy to order and delivery is speedy.”

CheerfulSoles 5 star review on 28th April 2019

Helpful Report

Posted 4 years ago

Thanks for the review Ann. I hope you like your new Alegria Shoes. Kind Regrds, Jo - Cheerful Soles

Posted 4 years ago

Marilyn Webb

Verified Buyer

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“Such brilliant service evey time i order, you are all amazing, and such a great choice of shoes well done.”

Helpful Report

Posted 4 years ago

Ah thank you Marilyn, that's always nice to hear - especially for a small company like us. I hope that you love your new Palomas too. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

Elaine Hepple

Verified Buyer

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“Very good service - they rang to check my home address as the on-line form was incomplete. Sandals arrived promptly and are just what I wanted.”

CheerfulSoles 5 star review on 27th April 2019

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Posted 4 years ago

Thanks Elaine, we love a good address as the incomplete ones tend to send shoes wandering all over the place :-). I'm pleased to hear that they arrived on time and that you like them - they are a great choice! Jo, Cheerful Soles

Posted 4 years ago

Caroline Marriott

Verified Buyer

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“Excellent service I made a mistake on my order form but was contacted in a short time and still received order next day as promised.will definately use again”

Helpful Report

Posted 4 years ago

Thanks Caroline - our hawk eyes over addresses are part of the service. Glad you like your new Joya Boots. Kind Regards. Jo - Cheerful Soles

Posted 4 years ago

Jean Rattray

Verified Buyer

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“The service at CheerfulSoles was excellent and shoes extremely comfortable for walking. They certainly appear to help my back problem.”

CheerfulSoles 5 star review on 26th April 2019

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Posted 4 years ago

Thanks Jean. That's really good to know about the Joya Mary Jane Shoes and I hope that they continue to provide you with relief. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

Ketki Dhanak

Verified Buyer

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“Very comfy shoes, specially if you are suffering from bunions etc.. also for me it’s hard to find wide fit shoes for size 3.5! I am so glad that I can find so many variety in my size ..”

CheerfulSoles 5 star review on 23rd April 2019

Helpful Report

Posted 5 years ago

Thank you for your review Ketki. I'm glad you like the Waldlaufer Holly - its one of our best seller. Kind Regards, Jo -Cheerful Soles

Posted 4 years ago

Gill Duncan

Verified Buyer

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“I have bought several pairs of Allegria shoes from Cheerful soles. I love the wonderful colourful patterns and never wear them without someone saying how much they love them. The service and speedy delivery is second to none.”

CheerfulSoles 5 star review on 15th April 2019

Helpful Report

Posted 5 years ago

Thanks Gill - I really like the embroidery on the Sew Cool Camille sandal that you bought - I bet they look good on. Just need the weather now! Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Judith Coley

Verified Buyer

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“Good customer service. Shoes fine but very annoying laces that come undone every few steps.”

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Posted 5 years ago

Oh no Judith. We've never had this feedback for the Joya Paris Shoe. Thank you for taking the time to complete a review of our service. Please let us know if this problem persists. Kind Regards. Jo - Cheerful Soles

Posted 5 years ago

Jennifer Robinson

Verified Buyer

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“Wonderful service , Algeria are the only shoes I can wear & I love the patterns & colours .”

Helpful Report

Posted 5 years ago

Thank you Jennifer, The Dani is a popular style and will hopefully back in more colours in the Winter. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Angela Taylor

Verified Buyer

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“Very good service and communication. The shoes are amazing and authentic. Cheaper than in a specialized shoe/podiatry shops. I will definitely be buying from them again. 5*”

CheerfulSoles 5 star review on 13th April 2019

Helpful Report

Posted 5 years ago

Thanks for the review Angela. I'm pleased you managed to get a real bargain in our Joya Clearance Sale. The Tina trainer is a best seller and is being re-vamped for 2019 so watch this space. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Steve Peters

Verified Buyer

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“Very nice prices on the Joya shoes at year end sale! Lovely and comfortable shoes! I bought a second pair as they were that good! :) I had to call to check when the items were to be delivered and the customer service was good and gave the information i needed instantly!”

CheerfulSoles 5 star review on 12th April 2019

Helpful Report

Posted 5 years ago

Thanks for the review Steve - you got a real bargain. I'm pleased to know that you like the Joya Caesar shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

D G Wood

Verified Buyer

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“Very pleased to talk to a friendly, helpful Yorkshire person.”

Helpful Report

Posted 5 years ago

Ha Ha, I'm not sure whether that means that you usually find Yorkshire people unfriendly or the opposite, (I am laughing when I write that). Thanks for buying your new Joya shoes from us and rest assured that you will always find a friendly Yorkshire person on the other end of the phone when you speak with us. Kind Regards, Jo - Cheerful Soles.

Posted 5 years ago

Mary Hartfield

Verified Buyer

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“I purchased a pair of Joya shoes which were great value in the sale. They are amazingly comfortable shoes for my feet which are extremely difficult to fit. Excellent service, they arrived earlier than expected.”

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Posted 5 years ago

That's great to know Mary. A real bargain too! Thanks for taking the time to leave us a review. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Verified Buyer

Anonymous

Verified Buyer

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“Thank you for friendly helpful service. My sandals arrived swiftly and are comfortable as ever.”

CheerfulSoles 4 star review on 12th April 2019

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Posted 5 years ago

Thanks for the review, I love the Alegria Vienna in What a Frill that you ordered - so pretty. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Elaine Parker

Verified Buyer

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“I was a first time customer, very happy with service, I placed my order on the phone and spoke to a nice lady.. Thankyou.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to complete a review for us Elaine and I'm pleased to hear that you were happy with our service. I hope that the Joya Sandals you ordered are also living up to your expectations. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Anne-marie Deeley

Verified Buyer

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“Fast shipping and approachable company. I considered carefully before buying the Alegria. They are perfect for my high arches & wide feet, comfy immediately & look funky too. Fab”

CheerfulSoles 5 star review on 9th April 2019

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Posted 5 years ago

Ah, thanks for such a lovely review Anne-Marie. Love the style of Paloma you ordered too! Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Jo Pearson

Verified Buyer

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“Exemplary customer service, thank you”

CheerfulSoles 5 star review on 7th April 2019

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Posted 5 years ago

Thank Jo. Glad you liked the Kleo Sandals. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Carlo Scavetta

Verified Buyer

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“The shoes I ordered arrived on time. Well packaged. Great service and product - joya shoes”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave a review Carlo. I love the shoes you ordered and I hope that they put a spring in your step. Kind regards, Jo - Cheerful Soles

Posted 5 years ago

Marina Turvey

Verified Buyer

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“Hello very satisfied with my order it was delivered promptly and was packed satisfactory always had the best service from Cheerfulsoles I am thrilled with my order”

CheerfulSoles 5 star review on 4th April 2019

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Posted 5 years ago

Thanks for the review Marina, I hope that your new Joya Shoes are as comfortable as you hoped. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Elizabeth Martin

Verified Buyer

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“Great collection of good quality shoes at a good price. Easy to order. My only problem was having placed an order I wasn't given any indication when they would be delivered but was pleasantly surprised they were delivered fairly quickly.”

CheerfulSoles 4 star review on 1st April 2019

Helpful Report

Posted 5 years ago

Hello Elizabeth. I'm sorry that the delivery expectation was not clear when you ordered but am pleased that they arrived sooner than you expected. I'll take a look to see if we can make this clearer on the site. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Mike Bunker

Verified Buyer

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“Soles lovely and springy, just right for arthritic feet.”

CheerfulSoles 4 star review on 26th March 2019

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Posted 5 years ago

Thanks for the review Mike. I'm pleased that the Joya Innsbruck are great for your feet. Kind Regards, Jo - Cheerul Soles

Posted 5 years ago

Mr Lowe

Verified Buyer

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“The Joya shoes are exellent. Wore them for the first time on Sunday, on a trip to the coast. We walked for most of the day the shoes were so soft and comfortable. No pain at all from my feet. Very pleased with them and Cheerfulsoles.”

CheerfulSoles 5 star review on 25th March 2019

Helpful Report

Posted 5 years ago

Thank you Mr Lowe. That's great news. I'm pleased that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

Verified Buyer

Anonymous

Verified Buyer

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“Rang the shop to confirm sizes and bought over the phone rather than online. Lovely helpful lady who didn’t complain at my need to talk to a real person rather than a machine. My lovely sandals arrived a few days later! Perfect fit! So excited to have rockers that are pink and fit and comfortable!!!!”

CheerfulSoles 5 star review on 24th March 2019

Helpful Report

Posted 5 years ago

Thanks for the review and we're pleased that you like you new Sandals. We love talking to our customers and are always happy to help. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

CheerfulSoles is rated 4.9 based on 1,125 reviews