CheapApples.co.uk Reviews

Name: CheapApples.co.uk
Address: Unit 13 Valley Road Business Park62 Valley Road, Plympton
Rating: 4.61

4.6 Rating 294 Reviews

90 %

of reviewers recommend CheapApples.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 294 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01752 311520

Email:

orders@cheapapples.co.uk

Location:

Unit 13 Valley Road Business Park62 Valley Road
Plympton
PL7 1AB

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CheapApples.co.uk 1 star review on 16th July 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my iPhone from them a couple of years ago and it still works fine”

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Posted 3 years ago

“I bought a refurbished iPad3 from CheapApples in 2017. It was like new, and a fantastic buy. Still working perfectly more than two years later.”

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Posted 4 years ago

“I never had my payment”

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Posted 4 years ago

“After just over a year my iPhone stopped working. The Glue from the screen started to peel off ad the screen was not anymore flush to the phone housing. At the same time the battery started to fail, with my phone switching off if not plugged in! Considering my phone has never fallen or get damaged in any way, I do question CheapApples product quality. I wouldn't recommend at all. Complete rubbish and waste of money!”

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Posted 5 years ago

“I would I put zero if I could. Just after 1 year, so just after my phone was no more under warranty, the glue from the screen started to peel off and the screen was not any more flush to the phone housing. The battery started to failed at the same time so the phone wouldn't work if not connected to a plug!!!! Considering that my iphone had never fallen or get damaged in any way, I really question Cheapapple product quality! That is Total waste of money. Absolute rubish. Would not recommand cheapapple at all.”

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Posted 5 years ago

“Can't reach them, not sure they're trading! Have sent iphones in which have been signed for, but I've been ignored for weeks. Help!”

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Posted 5 years ago

“I sent my ipad in and its been three days and haven't had no confirmation on what's going on even though its been delivered and signed for! Can't get hold of them by phone no one ever answers”

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Posted 5 years ago

“As someone who is usually a steer-clear of refurb shops and would much rather buy new products, i decided to budget for my mother’s birthday and find a “second-hand” apple watch. After a mess around on my end, the staff i dealt with were very accommodating. I was sold a watch that was “like new” and I was amazed at the condition of it. They even threw in a charger and plug with it! After getting home and giving my mom her gift 2 months after purchasing the watch, it was locked however I got in contact with the company and they very quickly fixed the problem and were apologetic. Overall, my experience of the staff here were polite, helpful and generous and even with a fusspot like me have made a very happy customer and I will not hesitate to return in the future!”

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Posted 5 years ago

“Traded in my iPhone to cheapapples. They offered me the best price by far, the delivery was free quick and easy and I was paid within hours of them receiving my phone. Excellent service, couldn’t ask for more. Can see negative reviews on here but if your phone is the condition you say it is then you will get the money they have offered. Will deal with this company next time I trade in. Thank you”

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Posted 5 years ago

Hi Tim, thanks for taking the time to leave us a review. This is exactly our methods and we are a genuine business hence offering completely free post to us and free post returns. If your phone is the condition you specify then we will pay as agreed, on the same day. Simple... Thanks, CheapApples

Posted 5 years ago

“I was very happy with the service in regards to communication and sending my phone to them, all seemed easy. Then they received my phone and emailed me saying it had a crack on the screen and the battery had a max capacity of 74% so offered me £55 instead of the £205 first offered. The phone was in great shape, it had a few minuscule scratches and the batter definitely had a capacity of 100%. I was only selling it because I got a new phone. After reading other reviews it seems this company does this a lot! I’m so disappointed.”

Helpful Report

Posted 5 years ago

Hi there, thanks for the review. We can send the diagnostic report clearly showing the battery health if you would like? The screen also had a small crack to it. Cracked screen and battery fault deem the device as faulty. You chose not to accept the revised offer and we have returned the device for you free of charge. Many thanks

Posted 5 years ago

“My iPhone 7+ was valued at £335, when I sent it in they offered me £185 saying screen was full of scratches, which is a total lie. I challenged their valuation and they sent back phone. Total waste of time, their business relies on giving under valued estimates in the hope people won’t bother requesting their items back”

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Posted 5 years ago

Hi Stefano, Thanks for the review. Your iPhone was very badly marked and it is in the terms that your read/accepted prior to sending to us. Heavily worn devices are deemed as poor condition and are paid a lesser price due to this. If you are unhappy with our testing procedure we always return the device FREE of charge. Many thanks CheapApples

Posted 5 years ago

“I sent my iPad to cheap apples for a set price. They emailed me saying the price would be £10 less as it had a scratch. When I asked for evidence of a scratch they sent it back to me. Absolutely outrageous customer service. They were obviously lying about the scratch or they wouldn’t hesitate to show me proof.”

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Posted 5 years ago

Hi Deborah, Thanks for the review. The iPad was very clearly scratched and it was returned to you free of charge. We process around 100 devices a day and cannot photograph your device. If you are unhappy with our testing procedure we always return the device FREE of charge. Many thanks CheapApples

Posted 5 years ago

“Phone was delivered to them at noon money was in my account before 7pm the same day. Hassle free, unbeatable price and very prompt payment. Will definitely be using them in future! Brilliant!”

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Posted 5 years ago

“In the past I’ve had nothing but problems when I’ve tried to recycle amazing condition phones when the new iPhone gets release and I upgrade.... followed these guys on Facebook for a while now and didn’t realise they bought phones! Sent them off and was paid within 24 hours... no money knocked off the original quote! So happy! Thanks guys”

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Posted 5 years ago

“Absolutely hassle free. Sent off Saturday afternoon, and full amount promised paid into my bank account on Wednesday. Really efficient service.”

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Posted 5 years ago

Thanks for taking the time to leave us a review :) CheapApples

Posted 5 years ago

“Excellent service and excellent warranty”

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Posted 5 years ago

“Complete conmen. Sent two iPhones in. One was 2 weeks old (replacement phone from insurance claim). They claimed both had screen damage and knocked off £105 from each even though neither had damage. Didn’t reply to that and just sent the phones back. Annoying as now new iPhones have been released I can’t get the same value for them (which is probably why they claimed they had damage and didn’t want to pay what they originally offered).”

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Posted 5 years ago

Thanks for your feedback Kunaal. Both devices had scratched screens more than light wear and tear so we offered a revised price for this. If you are unhappy with the revised price we return the device to you FREE of charge. Many thanks, CheapApples

Posted 5 years ago

“Great communication throughout the transaction and swift accurate payment.”

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Posted 5 years ago

“Excellent service cash in bank next day”

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Posted 5 years ago

“Terrible service & a complete con”

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Posted 5 years ago

Hi Carl, Thanks for your review. Your device was in poor cosmetic condition and so you were offered a lower price for the device. You declined this offer so we returned the device to you FREE of charge within 48 hours. Many thanks CheapApples

Posted 5 years ago

CheapApples.co.uk is rated 4.6 based on 294 reviews