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Charley Chau Reviews

4.9 Rating 1,564 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous, friendly service with a great product. This is the fourth purchase and my Schnauzers love their beds and faux fur blankets. Definitely highly recommend 😊🐕”

Posted 3 months ago

Hi Kate, Thank you for your continued support for Charley Chau! Bests, Jenny

Posted 3 months ago

“Wonderful people selling indispensable whippet stuff. If I couldn't get a ready-made Snuggle Bed now that my dogs know about them, I'd have to make one. Ho, ho ho! What on earth would it look like? A boarding school pie bed created by a ten year old! Jilly Pollard.”

Posted 3 months ago

LOL, thank you Jilly!

Posted 3 months ago

“Wilma and Dudley absolutely love these new fleeces. Lovely and thick which keeps them nice and toasty after chilly winter walks”

Posted 3 months ago

Hi Sharon, Thank you and I'm glad the blanket has been a hit! Smooches to Wilma & Dudley xx Bests, Jenny

Posted 3 months ago

“Fabulous. Spoke in person, great communication, Products are always to a high standard. Never disappoint.”

Posted 3 months ago

Thank you so much, Susan!

Posted 3 months ago

“I honestly can’t praise Charley Chau enough. We purchased the snuggle bed for our 3 yr old, incredibly fussy whippet around 6 weeks ago. He has had several beds, and none of which have seemed to meet his exacting standards (very princess and the pea!). I was tentative about investing in a Charley Chau in case it was going to be the usual story of refusing to sleep in it.. however it has been a revelation. Not only is it beautifully made, and stylish (can’t be said about most dog beds!) but he actually enjoys snuggling up in there and spends the entire night there without trying to sneak into our bed. I honestly cannot recommend it enough. Very much worth every penny! Thank you Jenny and team :D”

Charley Chau 5 star review on 2nd January 2024

Posted 3 months ago

Hi Emma, Thank you so much for your lovely review and I'm so glad the Snuggle Bed has been a hit with your Whippet! Love the photo! Bests, Jenny

Posted 3 months ago

“Amazing quality beds, my dogs took to them straight away. The beds are so cozy and well padded. Had a slight hiccup with my order and the team sorted it straight away, they were really helpful and kept me in the loop.”

Posted 3 months ago

Hi Amy, Thank you for taking the time to write your review. And I'm glad we were able to sort out the mix-up with your order! Bests, Jenny

Posted 3 months ago

“Our whippet and italian greyhound love this bed. Great quality. They have abandoned all their other beds for this one. We have a bunch of round cocoon beds, but I think the fact this one is rectangular and allows them to stretch out more and is fluffier is what they love.”

Posted 3 months ago

Hi Julie, Thank you and so glad the bed has been a hit with your Whippet and Italian Greyhound! Bests, Jenny

Posted 3 months ago

“Excellent product and excellent service from Charley chau”

Posted 3 months ago

Thank you so much, Ahmet! I hope the bed has been a success.

Posted 3 months ago

“The best quality dog beds that last years”

Posted 3 months ago

Thank you so much for your continued support, Abby!

Posted 3 months ago

“Love Charley Chau !! The service and support we got was so super and our dogs have just loved their new luxury bed !! Highly recommend Charley Chau to anyone”

Posted 3 months ago

Hi Kate, Thank you so much and glad the bed has been a success with your doglets! Bests, Jenny

Posted 3 months ago

“The Charley Chau beds are amazing. They are beautifully made & wash really well. Highly recommended.”

Posted 3 months ago

Thanks so much Susan!

Posted 3 months ago

“Despite an early hiccup the team couldn't have been more helpful. Very impressed by the service.”

Posted 3 months ago

Thank you, Hamish!

Posted 3 months ago

“Had to wait for delivery but when it arrived it was worth the wait my whippet loves it”

Posted 3 months ago

Hi Christine, Thank you for the five star review and for being so patient and understanding about the delay! Bests, Jenny

Posted 3 months ago

“Customer service was exceptional due to an issue with delivery dates. I can’t thank you enough ! Great all round !!”

Posted 4 months ago

Hi Kate, Thank you and thank you for being so understanding at the time! We're just glad we were able to send your order. Bests, Jenny

Posted 3 months ago

“Only beds you’re ever need . Although initially expensive, they last for year are robust & the dogs love them. So after many years of buying Charley chau I don’t buy any other beds. In fact my whole family just buy Charley chau”

Charley Chau 5 star review on 23rd December 2023

Posted 4 months ago

Hi Kerry, Thank you so much for your five star review and the lovely photo of your doglets! Bests, Jenny

Posted 3 months ago

“I have brought from this seller before and have been very imprest with their dog beds l have 2 dogs and always buy from this seller for dog beds they look great, they last and my dogs love them,”

Posted 4 months ago

Hi Judy, Thank you for the five star review and your continued support. And so glad that you and your dogs are happy with your Charley Chau beds! Bests, Jenny

Posted 3 months ago

“Very expensive feel ripped off. £50 plus expensive courier too. Wont be ordering anything else”

Posted 4 months ago

Hello Jacqui, I am very sorry to read that you are so happy with the Double Fleece Blanket you purchased and feel that you have been ripped off. When we started Charley Chau back in 2010, we made a very deliberate decision source our materials and have our products made for us here in the UK in order to support the small manufacturing companies based here. We still work with the same amazing teams we first began working with back in 2010 and feel very lucky they work with us. The costs of manufacturing anything in the UK is I'm afraid more expensive than if we were to have our products mass produced overseas but we believe supporting local businesses is vital. In terms of the postage, Charley Chau is still a small business and unfortunately, the volume of parcels that we send is tiny when compared to much larger companies like John Lewis or Debenhams and we are not offered the same rates as these companies so our postage charges are more expensive. In 2022 the bill for courier services and packaging to ship our customers' orders came to over £80,000. We are a tiny business and that is an enormous bill - one that it's just not possible for us to absorb. And so we charge postage, at cost, on all orders. I should also point out that if you had contacted us at the time and let us know you were unhappy with the purchase, the blanket could have been returned and we would have issued a full refund, including the postage. Best wishes, Jenny

Posted 3 months ago

“Excellent service and communication.Our whippet Mabel looks stunning in her red house collar and her matching sighthound collar, high quality. Will recommend to friends.”

Posted 4 months ago

Hi Catherine, Thank you and I'm glad Mabel look fab in her new collars! Bests, Jenny

Posted 3 months ago

“Absolutely love everything by Charley Chau! Their collars are so good looking and super high quality. Totally worth the price point - great value. I have recently bought their Ducky Doughnut Bed, it's beautiful and my dog LOVES it.”

Posted 4 months ago

Hi Jane, Thank you and it's so lovely to know that you and your dog are happy with your purchases! Bests, Jenny

Posted 3 months ago

“Thanks it’s fabulous”

Posted 4 months ago

Thank you, Jane!

Posted 3 months ago

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Charley Chau is rated 4.9 based on 1,564 reviews