Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 44,906 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 44,906 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

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Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These look great and at first try seemed comfortable but the on wearing they rub a little am hoping this will ease as the leather softens”

Helpful Report

Posted 8 months ago

Thank you for your review. We do hope that your shoes soften as you wear them and you find that they are a very comfortable shoe to wear. If you can click onto the shoe itself and add your comments to the reviews there, then others who are browsing will also be able to read your findings. https://www.charlesclinkard.co.uk/women-c1/shoes-c2/rise-womens-trainers-p41751 Kind regards Janice - custoemr services

Posted 8 months ago

“Disappointed the width of the shoe”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear that you are not happy with the width of the shoes and hope that you will return them unworn for a full refund. We hope that you find our returns porcess easy and to your satisfaction. Kind regards, Janice

Posted 8 months ago

“The trainers were perfect but the delivery was not as paid for. I paid for a Saturday delivery and they did not arrive until Monday. I had wanted to wear them on the Saturday for a barbecue.”

Helpful Report

Posted 9 months ago

Thank you for your email. Unfortunately we do not have our own couriers and have to pay for shipment to a courier, we use Royal Mail and DPD. Your order should have been sent out with Royal Mail for you and it was sent with DPD. We do not have an arrangement with DPD to deliver on a weekend, but the post office do deliver on a Saturday. Although we do not guarantee a Saturday delivery, the chances are that it would have been with you on time. We are sorry that this has happened and that you were unable to wear your shoes on the day that you wanted them for. I have contacted you seperately with regards to this. Kind regards, Janice - customer services

Posted 8 months ago

“Older woman shop assistant in Chichester shop was very abrupt, informed me that sandals in my size were not in stock as Autumn range was coming in. I was told that I could order online in-store or at home. I said that I would order in store. She promptly walked off with no comment. Younger member of staff on check out took my order, cannot fault her service.”

Helpful Report

Posted 9 months ago

Thank you so much for your review. We are sorry to hear that this has happened and apologise sincerely for any discomfort within the store. We re pleased that you found the second sales assistant to be more helpful. Please be assured I will anonymously pass your comments on. Kind regards, Janice

Posted 9 months ago

“They look lovely but are no good for me as they are very narrow and the sizing is a bit small.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you found the shoes to be small for you. We do hope that you found the ordering and delivery to be to your satisfaction and the return service to be simple. We process returns and refund within 3 working days of them arriving back with us. Kind regards, Janice - customer services.

Posted 9 months ago

“Having always bought my kids shoes here, sadly I was disappointed this time around. The sales assistant took a very long time locating the several pairs of shoes my two kids selected during our visit. Both children got frustrated and bored. Myself too. It was long and not fun. None of the shoes we wanted were actually available in the sizes we needed and we ended up having to order them after spending approx. 40 mins trying desperately to get sorted in store. The ordering and payment process was another palaver, where another customer ended up entertaining my daughter while I jiggled a fed up baby and tried to listen to the upselling attempts from the sales assistant. I felt she did not know her audience and did little to help us have an enjoyable experience.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sincerely sorry that you found that your experience in store was not a pleasant one for you on this visit. We do hope that you were happy with the shoes that you ordered and that they are a good fit for your children. We will let the store know of your findings (without name) and see if they can put a little in house training in place so that others do not have to wait so long. I apologise that you found the process longer than needed. We do hope that this does not put you off visiting our store and look forward to you shopping with us again. Kind regards, Janice - customer services

Posted 9 months ago

“Ordering process easy and delivery was within the time stated, the bag I ordered was as described . However the item I received came with no tags and the plastic wrapping was open . It did feel like no care had been given to repackage the bag sent back by somebody else . Although the bag was creased at the front it appeared otherwise clean and unused. I liked the bag and so kept it ,even though the presentation was poor .”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you were disappointed with the packaging of the bag. I will pass your comments on to the dispatch team and ask them to be more careful to avoid disappointment to others. Thank you for your comments with regard to our order process and delivery, we are pleased to hear that you found this to your satisfaction. Kind regards, Janice - customer services

Posted 9 months ago

“Good but next day delivery paid for was the day after. Nothing said at the time of ordering that it would be a weekday. Wasted postage.”

Helpful Report

Posted 9 months ago

Hello Thank you for your review. We are pleased to hear you like your shoes. I’m sorry if the terms and conditions for next day delivery was missed. Unfortunately, our next day service only applies to working days and does have a cut off period of 5PM. As your order was placed on Saturday, the first working day was Monday. If you ever require information regarding delivery times in the future, we are available 7 days a week via phone, email or live chat. I'm sorry for any inconvenience. Kind regards Michael

Posted 9 months ago

“Ordered sandals . They were much wider than expected and not quite the write up that was given. Disappointed but as Charles Clinkard are really good with returns , it wasnt a problem getting a full refund. Hasn't put me off ..ill just look again.”

Helpful Report

Posted 10 months ago

Hello Thank you for your review. I’m sorry to hear the fitting wasn’t right for you. We are pleased to hear you are happy with our returns process. We hope you find the right sandals shortly. Kind regards Michael

Posted 10 months ago

“The slippers are far to wide for normal feet not fat ones. I will have to buy them from Spain which still do half sizes and narrow fittings. Julian”

Helpful Report

Posted 10 months ago

“Took longer than expected to arrive, paid for express delivery but be aware that their express delivery is unlike most other companies - rang to enquire and was told that they were "sourcing the item from their suppliers" and that the express delivery time is from when sourced not when ordered - happy with item but wouldn't prefer agin if in a hurry”

Helpful Report

Posted 10 months ago

Dear Paula, Thank you for your feedback. I am sorry to hear your order didn't arrive as quickly as expected. As suggested, Express Delivery guarantees dispatch within 2-3 working days. For future, should you require a speedier service, we offer Next Day Delivery on many of our items, your options will be available at the checkout. Alternatively, you can call Customer Services and we'll do our best to assist you in getting your order as swiftly as possible. I hope this helps. Kind regards, Rosie, Customer Services.

Posted 10 months ago

“I ordered a leather bag online. Unfortunately when it arrived it was not the design as shown and I was told the design shown online was a mistake! I was advised that I would have to pay to return it. Rather than pay for the return of a faulty item I have kept it but am very very disappointed.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us your feedback. I am sorry to hear you're disappointed. I can understand however, given the circumstances. As suggested, unfortunately, the image displayed on our website was incorrect - the emblem was located in a different area on the bag than originally shown. This has now been updated on our website. As discussed with our Customer Services Dept, we would have provided a free return label, but I believe at that point you preferred to keep the item instead. If this is no longer the case, and the bag is unused, please let us know and we can arrange a return for you. I hope you'll accept my apologies for the inconvenience caused. Kind regards, Rosie, Customer Services

Posted 10 months ago

“Box was all ripped as though a Stanley knife had gone through it. Packer must have noticed this when they sent the trainers. Not a good luck for a present.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. I’m disappointed to hear about the condition of the box that arrived with you. I can understand this must have been frustrating, considering it was a gift. We try and keep items in their original box , as this is preferable to our customers. However, if it was noticeably damaged, it should have been replaced. I’ve passed your feedback to our warehouse, and the team member that handled your order. Please accept my apologies for the inconvenience caused on this occasion. I hope you will continue to shop with us in future. Kind regards Michael

Posted 10 months ago

“Very poor returns process Long time for refund to drop”

Helpful Report

Posted 10 months ago

Thank you for your review. We process all returns and refund within 3 working days. We do not seem to have had anything back from yourself as yet. Please can you let us know of the service used to return and a tracking number so that we can look into this further for you? You can call us on 0345 241 7742 or email to sales@clinkard.co.uk Kind regards, Janice - customer services.

Posted 10 months ago

“Customer service is scripted for staff and “ free delivery “ is already free so is not a “gift “ to you as a special customer. Some shoes are high in price but good shoes cost.”

Helpful Report

Posted 10 months ago

Thank you for your review. I can assure you that our customer service department are not scripted, we speak to each individual customer with regard to any help or problem and as such, cover many different areas where a script would be impossible. All customers who order online get free delivery if an order is over £40, I am not sure where you thought that this was offered as a gift and apologise if this seemed to be the case. We do have a rewards scheme for customers where if you spend over £100 in a 6 month period you get 5% at least back based on the value of your purchases of your total spend. These come in the way of a monetary voucher. You do need to sign up for these if you would like to participate. Rewards customers also get discounts throughout the full month of their birthday and discounts at certain parts of the year. We have a range of brands, some more expensive than others, and hope that you find that you been able to find something that is suitable for your requirements. We do end of season sales too where you may be able to grab a bargain. I hope that this information is of help. Kind regards, Janice - customer services

Posted 10 months ago

“I’m a little disappointed. They are royal blue not navy and the cut of the the front/top of foot pieces of material isn’t identical.”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sory to hear that the colour is not what you expected and aslo that the cut of the shoe is not the same on both. If you would like to call us on 0345 241 7742 or email sales@clinkard.co.uk we will be able to help with the return and replacement or refund of these shoes should you wish to return them to us. We do that you will get in touch. Kind regards, Janice - customer services

Posted 10 months ago

“The shoes were very nice but unfortunately too wide so I had to return them. Now that is where I became very shocked to find the return with Post Office tracking cost £8.95. This would certainly stop me from ordering again.”

Helpful Report

Posted 10 months ago

Thank you for your review. We have a link on our website to Collect Plus where for £4.49 you can return up to 10 kilo of items in one package with a tracking number, or you can use any postal service or courier that you wish. When it is one pair of shoes, we find that Royal Mail second class is around £2.85 and you can add tracking for approximately an extra 80p. Alternatively you can take back to any Charles Cinkard store, we allow up to one year for unworn items to be brought back for full refund. I that this helps for future reference. Kind regards, Janice - customer services

Posted 10 months ago

“We were a little disappointed with the collection process.We just happened to be visiting the Fosseway Retail Park, & called in your branch .We ordered the shoes in store at location Fosseway Nottinghamshire.But wanted them to be delivered to the Nottingham City Centre Store, as this store is a lot closer & easier for us to get to.Unfortunately the order went to Fosseway,so we had to make a special journey. Having said that the assistant's are always very helpful.”

Helpful Report

Posted 11 months ago

Hello Thank you for taking the time to leave us some feedback. It appears as though this was a result of human error, unfortunately. However, I appreciate that doesn't make it any less frustrating for you. Please be assured, I have passed your correspondence directly to the branch with the expectation that this won't happen again in future. Please accept my apologies for the inconvenience caused on this occasion. I hope you'll continue to shop with us. Kind regards, Rosie, Customer Services.

Posted 11 months ago

“No problems ordering, unfortunately had to return both items as too narrow. Would be nice if there was a wider foot option. No problems returning”

Helpful Report

Posted 11 months ago

Thank you for your review. I am sorry to hear that you found the shoes you ordered to be too wide and hope that you found our returns process to work well for you. I have a link below (you will need to copy and paste) to wider fitting sandals that may be of interest to you. https://www.charlesclinkard.co.uk/women-c1/sandals-c4#t8:t22 I hope that you find something that is a perfect fit for your requirements. Kind regards, Janice - customer services

Posted 10 months ago

“Pretty good website, easy to use. Excellent service and swift delivery. My main cincern is that many of the products on the website are not available in store. Bring back the days when you couls visit a store, see a pair of shoes and try them on befire buying”

Helpful Report

Posted 11 months ago

Thank you for your review. We do try to have as many brands and styles in our stores as possible, anything that is in our our main warehouse is usually available in store too, but some of our stock available online is sent direct from the merchandiser and not available for us to put on show. We are sorry for your disappointment, we do empathise with our customers and will endeavor to have as much stock available to try on within our stores as possible. Kind regards, Janice - customer services

Posted 11 months ago

Charles Clinkard is rated 4.8 based on 44,906 reviews