Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 44,849 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 44,849 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

Charles Clinkard 5 star review on 18th February 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La caja era correcta pero los zapatos de dentro no correspondian con el modelo pedido.”

Helpful Report

Posted 1 year ago

Hola Gracias por su evaluación y traer esto a nuestra atención. Lamento escuchar que ha recibido el estilo incorrecto en el cuadro correcto. Te he enviado un correo privado para ayudarte con el asunto. Si alguna vez tiene algún problema con su pedido, siempre puede contactarnos por teléfono, correo electrónico o chat en vivo. Atentamente Miguel Hello Thank you for your review and bringing this to our attention. I'm sorry to hear you have received the incorrect style in the correct box. I have emailed you privately to assist you with the matter. If you ever have any issues regarding your order, you can always contact us via telephone, email or live chat Kind regards Michael

Posted 1 year ago

“Very dissapointed to have received two seperate orders for the same trainers which were both faulty. Then to receive a telephone call today telling me they have refunded me for three pairs instead of two and asking for me to pay them back £95 which they did not refund.Terrible customer service terrible quality of shoes.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the experience you have received. Unfortunately, it was explained to us by the accounts team that we have refunded you more that the value of the order, this was presumed that a double refund had been issued on one of the returns. When in fact we had price matched the product for you and refunded you the £20 difference compared to the sale price, then when you returned your trainers the £20 from the price match was also refund in error. This is why we contacted you. Kind regards Michael

Posted 1 year ago

“The shoes we purchased were for a 4 year old BOY. It is obvious that the WOKE and LBGTQ culture in this country is supported by Charles Clinkard and their products. Supplying BOYS shoes with sparkly insets and sparkly laces is an affront to their childhood and only reinforces the stupidity that is happening in this country. Sensible people should boycott these companies.”

Helpful Report

Posted 1 year ago

“Item took 9days to arrive with conflicting tracking details from royal mail and mixed explanations from customer service, item itself was eventually delivered in good condition, unfortunately will not be shopping at Clinkards again unless they change their carrier.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear Royal Mail delivered your item incorrectly, before returning it back to us, which we then shipped out again for you explaining the delay. We also use DPD as a courier and customers can call/email us if they have a preferred courier between Royal Mail and DPD to deliver the order with. We are pleased to hear you enjoyed your order once it arrived. Kind regards Michael

Posted 1 year ago

“Shoes were in poor condition so returned and still had to pay almost £7 postage. Disgraceful”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear you received your shoes in poor condition. If you had contacted us, we may have been able to assist you. You can return your order to any of our stores for free. You can purchase a collect plus label from our website for £4.50 or you can also use Royal Mail, second class tracked service is a very popular option and this can start from as little as £3.30. Kind regards Michael

Posted 1 year ago

“Firstly my order consisted of a bag which was incorrectly priced plus had a glue mark on it. More worrying was being sent completely the wrong pair of shoes in a correctly relabelled box. Contacted Charles Clinkard who promptly altered incorrect pricing and issued free return authorisation. Only for the bag to arrrive on its own with no shoes, so another phone call. Shoes duly arrived a few days later and were incorrect style again as before. The company is now searching for the correct shoes but I am not holding my breath. Very poor experience adding to the stress of preparing for our son's wedding.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the problems you have experienced with your order. I believe the wrong code may have been used, when identifying the product, I can see we have now sourced you the original pair you required. I’m glad to hear the sale price was honoured and you have been provided free returns throughout your experience, which must have been frustrating for you. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“Felt that boots I sent for had previously been worn and packaging was not new. In addition, one of the studs holding the laces popped off when I tried on the boots - straight out of the box.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do hope that you will contact us regarding your issues. Our number is 0345 241 7742 or you can email to sales@clinkard.co.uk. Please do get in touch quoting your order number so that we can help. I am sorry to hear of your issues and we hope that you will give us the opportunity to resolve these for you. Kind regards, Janice - customer services

Posted 1 year ago

“My son was measured for his shoes on wearing them for 1 day he has blisters on both feet and now refuses to wear them”

Helpful Report

Posted 1 year ago

Thank you for your review. We do offer up to 365 days to return shoes that are unworn outside. This should alow you to try shoes on at home and wear them in. Sometimes when you get new shoes, they can rub and it is always best to have worn them for a time at home first. If you feel that the shoes have been incorrectly fitted, you can go back into store with your son and ask them to take a look. I hope that this information is of help. Kind regards, Janice - customer services

Posted 1 year ago

“Cost me 12 GBP to return shoes that were too small. Returns should be free! I will not be shopping with Charles Clinkard again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge, but ask customers to cover the cost of returns. You can choose a premium next day signed for delivery as you seem to have done here, or you can choose a second class service for around £3.00 which may take a day longer and will still be processed within 3 days once it arrives. You can also find a link on our website for £4.49 with CollectPlus which covers up to 10 kilo, or choose any courier of your own choice. Alterntively you can take back to a Charles Clinkard store where they will process the refund for you. This may help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered a pair of boots online. They were very nice boots but unfortunately, the box I received contained one size 5 boot and one size 6 boot. I obviously had to take them back.”

Helpful Report

Posted 1 year ago

Hello I’m sorry to hear the problem you have had regarding receiving odds in your box. This should always be checked by our dispatch team before sending them out to our customers. In this case they clearly have not been, which we can only apologise for. If you have an issue, please contact us before returning and we can discuss the different option available to help. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“Twice the shoes have arrived worn. Over two weeks since I ordered and still not resolved. Girl I’m dealing with in customer service is lovely and helpful but response is slow so I think the team may be under resourced.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear you have received two pair of shoes that have been tried on from our stores, due to low stock. I’ve contacted you privately regarding the replacement pair and we do apologise for any inconvenience caused with this order. Kind regards Michael

Posted 1 year ago

“I heard of you in a top UK Saturday newspaper- The Daily Telegraph. You sound like a UK company- there is no information that you are based in Singapore! There was a problem with delivery- a month later the boots still had not arrived. There was no communication from the company and it took a long time to get a response from emails. I am not impressed and want to contact the newspapaper not to recommend you. Nice products but this was a mistake. This has been a stressful experience not to be repeated.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are a UK Company and do not have any offices or stores in Singapore. Your order with us was placed on 27th December an dispatched by us with Royal Mail on 28th December and delivered to you on 30th December. Is your review maybe meant for someone else? Kind regards, Janice - customer services

Posted 1 year ago

“Not impressed having to pay £10 for return,will not use your company again”

Helpful Report

Posted 1 year ago

Thank you for your review. We cover the cost of delivery to customers but do ask if they can cover the cost of returns or take back to a Charles Clinkard store. You can choose the Company or service that you use, an overnight, signed for service would be expensive but you can use a second class option which woud cost around £4 for a tracked service for an item of this size. There is also a link on our website to collect + which is £4.49 and coversup to 10 kilo in one package so would cover several pair of returns at the same time. This may help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Our orders never arrived!”

Helpful Report

Posted 1 year ago

Thank you for your review. Due to the postal strikes and the other couriers being inundated with extra deliveries, there were delays in your area. We had the item recalled to us as requested and issued a full refund. We apologise sincerely for your convenience. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointed with the service of delivery of this product. Ordered to collect in store due to postal strikes. When we got there to collect was told the delivery hadn’t turned up for that day! Had to trail back 2 days later.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that your order was delayed in reaching our store. Unfortunately the Royal Mail dispute has also affected other Couriers as they have had a much larger workload than usual and have struggled to cope with the volume of deliveries that they have had. We do send an email at dispatch to let you know that the order is on the way, but the store does call you to let you know once your order has arrived so we are sorry that you made a journey expecting it to be ready when in fact it was not yet there. We do hope that you were happy with you order once you collected. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointed in the fact that you sent out less than perfect boots which were for a Christmas Present. Why on earth would a company that prides itself on longevity and Customer Service allow anyone to send out less than perfect products? Had someone brought those to me in a shop I would have said no thank you they are damaged so why do you allow staff to post them out? I have had an email saying I am being refunded in full which I stated in a phone call I expected. Would make me think seriously about whether or not I would order from your company ever again in the future.”

Helpful Report

Posted 1 year ago

Thank you for your review. I apologise sincerely that this has happened. All items should be quality checked before dispatch. It has been a very busy period as you will appreciate, but we have let you down on this occasion. Please be assured that we will inform our dispatch team to be more careful in the future to avoid others disappointment and we are genuinely sorry for the inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“Waiting for a main Christmas gift that is stuck on a dpd van god knows where. No solution offered by customer service other than wait. Out of stock everywhere so one daughters Christmas is trashed”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see from the tracking that your order has been delivered to you today. We are sorry for any delays as there are disputes at the present with the post office and this has impacted on other couriers with the workload that they have had to cover. We are pleased that you have your order in time for Christmas and hope that your daughter is happy with her new boots. Kind regards, Janice - customer services

Posted 1 year ago

“My order went to the wrong address and was put in the green bin it was disgusting when I got the parcel. Box was batted very disappointed”

Helpful Report

Posted 1 year ago

“Wanted to buy gift vouchers as part of my grandchildrens Xmas presents. My local store had none and they don't appear to be available online. HELP!!!”

Helpful Report

Posted 1 year ago

Thank you for your review. You can buy gift cards online. If you copy and paste the link below, this will take you to the correct page. https://www.charlesclinkard.co.uk/search?query=%2a&filter=Category%3AGift+Card&sid=hBGH120646fkX9VNjr0mFV80mhbWiK&queryFromSuggest=true&userInput=gift- I hope that this helps. Kind regards, Janice - customer services

Posted 1 year ago

“Ordered some boots to be delivered to Sheffield store. Received an email to say they were ready for collection in the Newcastle store. I Rang customer services they agreed that they would get them couriered to sheffield overnight. 2 days later received a call to say the boots were ready for collection in the Milton Keynes store. After 12 days I asked for a full refund!!!! Would I recommend NO.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise sincerely that this happened, I can see that your order was for Meadowhall and it went to the incorrect store. This has been a total error on our part and we are genuinally sorry for your inconvenience. This is not usual and orders do usually go to the correct store, on this occasin we have let you down. Kind regards, Janice - customer services

Posted 1 year ago

Charles Clinkard is rated 4.8 based on 44,849 reviews