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Charles Clinkard Reviews

4.8 Rating 44,904 Reviews

96 %

of reviewers recommend Charles Clinkard

Company Reviews

Product Reviews

4.8

Based on 44,904 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter bought me a pair of your Grecian slippers, she had to return them to your shop as there was a fault with them, she was given a refund. I then purchased a replacement pair online,O/No 2872876,,when they arrived I saw that a staple had been removed from the sole of one of the slippers.I complained to your office and was asked to return them and they would replace them.This I did only to find the replacement had exactly the same fault.Another phone call to you,and I was assured that the stock would be checked and another pair would be sent.Once again the same fault.Today I received the 4th pair with the same fault,and it was obvious that some one had roughened up the sole of the slipper to disguise the fault. I would not have expected this standard of service or quality of goods from a firm of your long standing.I await your reply.”

Posted 10 months ago

Thank you for your review. We are sorry to hear of your disappointment with regard to the slippers. As mentioned via your contact with us, the manufacturer advises that this mark is part of the manufacturing process and in no way is detrimental to the slippers. We did look at many pairs of slippers and found a pair with no holes which was sent to you. I apologise if you are not happy with these, we will issue a full refund once the slippers are returned. We apologise sincerely for you disappointment, it may be that this style is one that is not suitable for you as we cannot guarantee that any future orders would not have these manufacturing marks in them. Kind regards, Janice - customer services

Posted 10 months ago

“I still haven’t received the shoes so can’t review them !”

Posted 10 months ago

Thank you for your review. DPD tried to deliver on 25th May, again on 26th May, again 30th May, again 31st May, and a final attempt on 1st June. I can see that you have left an instruction each time for them to leave in a safe place, so I apologise that the courier did not act upon this. I will contact you seperately to this reply and have also left a voicemail to see if you would like the shoe resending with Royal Mail. Kind regards, Janice - customer services

Posted 10 months ago

“Sadly trainers arrived worn/heavily tried on! Black scuffs on rubber trim and bottoms dirty. Thrown into box, obviously returned by another customer and not checked before resending. Item returned, customer service helpful in providing returns label. No stock available for a exchange so awaiting refund.”

Posted 10 months ago

Thank you so much for taking the time to give us feedback on your experience with Charles Clinkard. We are truly sorry that you received trainers that appeared to be heavily tried on, and dirty. All orders should be quality checked before posting and we apologise sincerely that on this occasion we have let you down. We are glad the item has been returned and that the customer service team provided a returns label, but disappointed that there was no stock available for a exchange. We are sorry for the inconvenience and thank you once again for your feedback which will us to improve our customer service. . Kind regards, Janice - customer services

Posted 10 months ago

“You sent the wrong shoes and now I’m expected to pay to return them!!”

Posted 11 months ago

Hello Thank you for contacting us. I am sorry to hear your order is not as expected. If this is the case, we will cover the return postage costs. I can see you haven't been in touch with our Customer Services department yet, so I will arrange for a member of the team to contact you ASAP to resolve. I am sorry for any inconvenience this has caused. Kind regards, Rosie, Customer Services.

Posted 10 months ago

“Paid for next day,did not receive next day !”

Posted 11 months ago

Thank you for your review. Your order was indeed placed as a next day, this is the next working day. Weekends and Bank Holidays do not count as working days. As your order was placed on the Saturday and it was a bank holiday, next day would have been Wednesday, however we arraged a colletion on the Saturday so that your order was with you on the Tuesday as the couriers and Mail services were off on the Monday. I am sorry that you were expecting your order sooner, it was however dispatched sooner that it needed to be and delivered within the correct time scale. The delivery details for next day available on our website under delivery, reads as follow. NEXT DAY UK DELIVERY Next day delivery is a guaranteed next working day service for orders placed before 5pm. Orders placed after 5pm will be processed as soon as possible, but may be dispatched the next working day. Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery. Next day delivery is charged at £5.99 and is available on items that we have in our central warehouse. This is because some items have to be sourced from our stores and will take a little longer to process. If next day delivery is available, you will be able to select the service at the checkout. I hope that this information clears up any misunderatanding. Kind regards, Janice - customer services

Posted 11 months ago

“Absolutely shocking !!! shoes already worn by someone else - filthy inner sole and scuffed sole of shoe - obviously previously worn. Have photos - have NEVER paid £99 for second hand shoes - thought Clinkard was a quality shop not a charity shop!!!”

Posted 11 months ago

Thank you for your review. We are sincerely sorry to hear that you have received shoes that appear to have been worn. If we have stock left in our main warehouse, we do ask our stores to return stock that may have been in their holding warehouse to replenish their own stock. This may mean that sometimes a shoe may have been tried on. Also if someone has maybe bought two pair of shoes in different sizes to check which fits, we may get a return of a shoe. However, all of this stock should be quality checked and not sent out for a delivery unless it is perfect. I apologise, it seems that on this occasion we have let you down. Please be assured we will speak to our dispatch tem and let them know what happened so that they will be more vigilant in the future. Looking at your order, you do not seem to have been in touch with regard to this, we do hope that you will. Our customer service department is open 7 days a week and they will be happy to asist with your return at no cost to yourself. We can also arrange a refund or replacment for you. Our number is 0345 241 7742 (local rate charge, not a premium number) or you can email sales@clinkard.co.uk I hope that this helps and we hope to hear from you soon. Kind regards, Janice - customer services

Posted 11 months ago

“I have not received the Parcel not very happy Regards NELi Bolton”

Posted 11 months ago

Hello Thank you for your review. I’m sorry to hear you have not yet received your parcel, I can see a few attempts have been made. I can see this has now become an investigation with DPD. Once the investigation has been concluded we will be able to offer a suitable outcome for you. Please accept our apologies for any inconvenience this has caused and thank you for your patience in this matter. Kind regards Michael

Posted 11 months ago

“Very disappointed, the sandals I received were damaged with a cut on the inside. I sent them back , requesting a refund for them and my postage . The refund I received for the shoes, but not postage. As the shoes were damaged, I expected better service than this.”

Posted 11 months ago

Hello Thank you for taking the time to let us know about your experience with Charles Clinkard. We are sincerely sorry to hear that you received a damaged item. We do have a Customer service department open 7 days a week and we would have been able to assist you with the return if you had called, we are sorry if you were unaware of this. We apologize for the damaged sandals and any inconvenience that this may have caused you and we will be refunding your postage cost to you. Kind regards Janice

Posted 11 months ago

“Description of the product not accurate on their website and returns are not free which basically means, I have to pay for their mistake. Very frustrating.”

Posted 11 months ago

Hello Thank you for your review. I’m sorry to hear the description of the product was not what you expected, could you please let us know what may have been described incorrectly so we can fix this if needed. If the description is incorrect, we would be happy to assist you with your return, if the product is unworn outside. Please contact us at sales@clinkard.co.uk or on 0345 241 7742 so we can investigate this further for you. Kind regards Michael

Posted 11 months ago

“You charged for next day delivery and it took two days. No refund offered. White trainers arrived dirty too.”

Posted 1 year ago

Thank you for your review. Our Next day delivery has a cut off point of 5pm, this is stated in or terms and contitions and in our delivery information. We use DPD and also Royal Mail for our deliveries and their last collection from us is at 5.45 as we close at 6pm. Your order was placed after this time and was sent out on the next day so it was sent out correctly. Your trainers should not have arrived dirty, if you would like to call us on 0345 241 7742 quoting your order number, we can arrange for a return of the shoes, so long as unworn. I hope that this information clears up any misunderstanding. Kind regards, Janice - customer services

Posted 1 year ago

“Not happy with the shoes at all very poor quality therefore had to return”

Posted 1 year ago

Thank you so much, Maham, for taking the time to share your experience with us. We regret to hear that the shoes from Charles Clinkard did not meet your expectations and had to be returned. We hope that you find the returns process to be easy and we will refund within 3 days of the shoes arriving back, or you can just take them back to a Charles Clinkard store. Kind regards, Janice - customer services

Posted 1 year ago

“So disappointed, ordered bag, had to return as it was faulty (clasp wouldn't work). Could not be replaced as it was in Sale! Manufactures fault. Felt that Charles Clinkard should have replaced for Goodwill! Lady dealing with me charming. Charles Clinkard down in my estimation ☹️ Julia Cole”

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the condition of the clasp of the bag was in when purchased, unfortunately due to the item being in the sale/limited stock, we couldn’t source the stock to replace the bag for you in the same colour. Unfortunately, the colour you requested for an exchange was not in the sale and had a significant price difference, to the original purchase. I can see a refund has now been issued and I’m sorry for any inconvenience caused. Kind regards Michael

Posted 1 year ago

“I did not order this item and rejected it with the postman”

Posted 1 year ago

Hello Thank you for your review. I’m sorry delivery was attempted at your address; the order was meant for a neighbour but due to a problem the incorrect door number was entered. I would like to apologise for any inconvenience or confusion caused. Kind regards Michael

Posted 1 year ago

“Very poor customer service - buy elsewhere”

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the experience you have received. Unfortunately, I can’t seem to locate any correspondence between us and yourself, regarding any issues with your order or the customer service received. If you have received poor customer service, we would like to hear how, when, and why? To help us improve in the future. If you could call us or send us an email, we would be happy to investigate this for you. Kind regards Michael

Posted 1 year ago

“Beware Refund Proces: Ordered online. Returned to my local shop. Got return receipt. 3 weeks later no refund. Called shop. They apologised for “internal error” but said it happens often. They paid the next day. If I hadn’t called the shop I think I’d have missed out on my return. Feels like sharp practice to me. The roll has generated a return receipt. The credit repayment should be immediate and should be reconciled.”

Posted 1 year ago

Thank you for your review. We are genuinely sorry that this has happened. Please be assured that our accounts team would have seen a return without refund and corrected this, we do like to refund immediately and thank you for letting us know so that we could correct this for you. I apologise sincerely for any disappointment in our Company and for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes described as wide fit - bit were not. Had to return the shoes, waiting for refund”

Posted 1 year ago

Thank you for taking the time to let me know about your experience with Charles Clinkard, Kelvin. We greatly appreciate it! I'm sorry to hear that the shoes you purchased from us, which were advertised as being a wide fit, weren't up to your expectations. Your comments will help others when they are browsing if you pop that onto the product reviews. . Within 3 days of your order arriving here, we will email you to let you know and issue your refund. I am sorry that this shoe was not a good fit for you. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointed with the first delivery of some blue espadrilles. They were totally different shades of blue so I had to wait for a returns label to be posted off to me, as I have no printer at the moment, and am now waiting for a replacement pair. The difference in colour was immediately obvious to me so I fail to understand why they were sent out. I also ordered a stone coloured pair and they have arrived and are fine. I hope the blue pair arrive soon.”

Posted 1 year ago

Thank you for your review. I am sorry to hear that you received a pair of shoes that were odd colours. All orders should be checked at dispatch and we have let you down on this occasion. If you could please email or call us on 0345 241 7742 (only a local rate charge) once you have posted the odd pair back, we can have a new pair on the way to you rather than you having to wait. We are genuinally sorry that this has happened and for the inconvenience caused. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes were delivered used so sent back as unable to give them as a present”

Posted 1 year ago

Thank you for your review. I am sorry to hear that you received shoes that were worn, all returns should be checked before being put back into stock and also again before sending anything out to a customer. We have let you down on this occasion and we apologise sincerely. Kind regards, Janice - customer services

Posted 1 year ago

“I have still not received my parcel after almost 1 month, can you please check where they are. Thanks”

Posted 1 year ago

Thank you for your review. Your order was placed on 9th February and sent out via Royal Mail on 12th February from the UK. This has now passed through customs and the tracking reads Monday 27 February 2023 06:38 Item has left the overseas International Processing Centre HONG KONG CENTRAL MAIL CENTRE, Hong Kong I have sent your tracking number via a seperate email so you can follow the progress on Hong Kong post. Your order will be with you very soon. Kind regards, janice - cusotmer services

Posted 1 year ago

“Apparently my order, which I made 19 days ago, arrived some time ago and I was never contacted. I did, however, receive two emails about customer feedback for my purchase. So, that is what I'm doing here. I'm disappointed in the customer service of Charles Clinkard and at this point I wouldn't recommend it to anyone I know.”

Posted 1 year ago

Thank you for your review. I am sorry to hear that you did not know that your order arrived in store. We did email you to let you know it had been dispatched, this was on 6th February (could this be in your junk mail?) There was no telephone number on your order to call you so we are sorry to hear that you did not see the email. Kind regards, Janice - customer services

Posted 1 year ago

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Charles Clinkard is rated 4.8 based on 44,904 reviews