Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Charles Clinkard Reviews

4.8 Rating 44,903 Reviews

96 %

of reviewers recommend Charles Clinkard

Company Reviews

Product Reviews

4.8

Based on 44,903 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Tell us how Charles Clinkard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 20th April 2024

Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Express shipping was misleading. Yes the order was delivered quickly after being dispatched but wasn't aware that I'd have to wait 3 days for shipping. 4 days after ordering is not Express shipping on any other website I have used. I would class this as standard shipping. Especially when you are paying extra for this service. The shoes were good and no problems there but wouldn't use again due to this unfortunately. If you are not in a rush then I would recommend but if you need them quickly I would look elsewhere.”

Posted 2 months ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear the delivery guidelines regarding express delivery have been missed at checkout. We do offer three different delivery types when applicable, Next day (dispatched the same day for next working day delivery, before 5PM) express (dispatched in 2-3 working days) Standard delivery, free for order over £40 (dispatched in 2-5 working days) For more information regarding deliveries, please check out the information provided on our website https://www.charlesclinkard.co.uk/delivery-i261 I hope this information helps and I’m sorry for any inconvenience caused. Kind regards Michael

Posted 2 months ago

“I was delighted with my Skechers purchase, so much so I decided to order another pair in the alternative colour. I was amazed that the price had increased by £25 in the space of 4 days since my order. I made a telephone call but was told that I would have to pay the higher price. Very disappointing. I did find the same shoes at another store at a competitive price.”

Posted 2 months ago

Thank you for taking the time to leave your feedback. I am pleased to hear you are happy with your purchase. When you initially shopped with us this item was reduced in our sale. However, the price has now returned to the RRP. I am sorry you were disappointed. Kind regards, Hannah, Customer Service

Posted 2 months ago

“Love the shoe but too small - I'm normally a size 6, I ordered a 6.5 and it looks like I will need a size 7.”

Posted 2 months ago

Thank you for your review. I am sorry that you found the shoe to be too small and hope that you find the size 7 to be a perfect fit for you. Kind regards, Janice - customer services.

Posted 2 months ago

“Website is fine- choice of footwear excellent. However the boots I purchased leak like a sieve in the rain. I was really pleased with them. Good fit, look good too. But in the rain not only were my socks yet but the whole inside of the shoe was also wet. So disappointed.”

Posted 2 months ago

Thank you for your review. I am sorry you are disappointed with your purchase. Many of the Rieker ladies boots, are manufactured using a hand stitched lasted method of construction. This along with soft natural and synthetic materials used in the manufacture of Rieker footwear provides supreme flexibility and comfort features, for which the Rieker brand has become renowned. However with this construction method there is a possibility that water can penetrate the stitch holes. Considering this, unless the style is advertised as waterproof, unfortunately, there may be some water ingress. I hope this information helps and that you will accept my apologies for any inconvenience caused. Kind regards, Hannah, Customer Services

Posted 2 months ago

“1st boot order came with faulty toe Reordered boots looked ok When putting the 1st boot on the loop on the heel to aid putting the boot came apart from the stitching I now need to find a cobbler to repair Dissapointing”

Posted 2 months ago

Thank you for your review. Please contact us on sales@clinakrd or call us on 0345 241 7742 so that we can help with this. Once you have been to a cobbler we would not accept the order back, however if there is a fault, we would be happy to look at these for you. We do hope that you will get in touch. Kind regards, Janice - customer services

Posted 2 months ago

“Delivery was fine, as expected. However, on two occasions there were problems with my online order. The first pair of shoes had a mark on one of the shoes, suggesting they had been worn. The replacement pair were ill matched: one shoe was faded; it even said, hand written on the box, "Right shoe faded". I did not make a purchase.”

Posted 2 months ago

Thank you for taking the time to leave feedback. It's disappointing to learn about your experience when shopping with us recently. Rest assured, I have passed your correspondence to our warehouse manager so he can investigate this matter, and our Customer Services Team will contact you shortly for some further information. Kind regards, Hannah, Customer Services

Posted 2 months ago

“Was sent the completely wrong order, reported it and was sent a free postage label within an hour. Still waiting for the actual order but cant really fault the customer service so far”

Posted 2 months ago

Thank you for your review. We are sorry that you were sent the incorrect item and apologise for the inconvenience caused. We can see that the return label has been used and will send out the correct item straight away to avoid you having to wait longer to receive your order. Thank you for giving us the opportunity to correct our error and also for mentioning the customer service that you have had. Kind regards, janice - customer services

Posted 2 months ago

“Boots I ordered were too small but it’s cost me a fortune to return them via post”

Posted 2 months ago

Thank you for your review. You can take orders back to any Charles Clinkard. There is a store wiithin 3 mils of where you live, where they would have arranged a refund for you. ALternatively there is also a link on our website where for the discounted price of £4.49 you can return up to 10 kilo in one package. With Royal Mail you can use second class to reduce the cost and add tracing for around 80p more. An overnight service can cost a lot and is not needed. I hope that this helps for future reference. Kind regards, Janice - customer service

Posted 2 months ago

“Friendly service,simple ordering process and prompt delivery.Sadly,however,the pair of boots ordered turned out to be one boot each of two entirely different designs ! Therefore they had to be returned,so will now be very wary of ordering footwear online !”

Posted 2 months ago

Thank you for your review. We are sorry that this happened and can see that you let us know so that we could arrange their return and refund. We apologise sincerely for your inconvenience and do hope that you will order again in the future, as this is not our normal standard. All orders should be quality checked before dispatch and on this occasion it obviously was missed. We will let our dispatch team know and ask them to be more careful in the future. Kind regards, Janice - customer services

Posted 2 months ago

“Happy with the style and size of shoes. Unhappy that I paid £69 for them but they arrived with a £49 sales ticket”

Posted 2 months ago

Thank you for your review. I am sorry to hear that these shoes had a sticker on them. Sometimes when items are going into sale, there can be a crossover and we would honour the lower price, however on this occasion, the price of £69 was the correct price. Would it be possible for you to send an image of the sticker to us via email? Our email address is sales@clinkard.co.uk. We look forward to eharing from you. Kind regards, Janice - customer services

Posted 2 months ago

“Overall dissapointed colour very different from advert.”

Posted 3 months ago

I am sorry to hear that you are not happy with the colour. Colours can look different depending on the browser that you use. You can ring us on 0345 241 7742 or email sales@clinkard.co.uk where we will be able to help if you would like to return the item to us unworn. Kind regards. Janice - customer services.

Posted 2 months ago

“Do t know why I’ve been made to fill this in before I get my product”

Posted 3 months ago

Thank you for your review. You do not have to fill this in at all if you prefer not too, and if you do wish to make a review, you can wait unti the product has been received. I am sorry to hear that you thought that you had to do this, when it is optional. Kind regards, Janice - customer services

Posted 2 months ago

“Nice shoes and good purchase experience, except haven’t received my cash back (Top Cash Back)”

Posted 3 months ago

Thank you for your review, we are pleased to hear that you like the shoes that you received and also that you had a good experience shopping with us. With regard to the cash back, that is not to do with us. You will need to go onto the Top Cash Back website and get in touch with them. We hope that they will help you. Kind regards, Janice - customer services.

Posted 3 months ago

“Ordered a pair of boots that I'd had my eye on for a while. They arrived and had clearly been worn, as the leather was creased with wear, although the soles were as new. I needed the boots for the Christmas break but I photographed them and contacted customer services, who offered me a 10% discount. I accepted this as I wanted the boots - had I not been in a hurry, I would've returned them.”

Posted 3 months ago

Thank you for your review. Shoes may have been tried on, as on occasion customers do order different sizes to try on for size and return a pair to us. So long as unworn, these items will go back into our good stock for resale. This being the case, all items should be checked upon their return and again if they are being sent out to another customer so we are sorry to hear that there were creases on our shoes when they were sent to you. Thank you for contacting us and also for accepting the discount. We hope that this doesnt spoil the enjoyment of the wearing of the shoes to much. Kind regards, Janice - customer services

Posted 3 months ago

“I ordered a pair of slippers as a Christmas present, they arrived quickly but I was disappointed to find that the box was very badly damaged which for an intended gift looked awful. I’m sure the slippers will be well received but they would have looked much better if the box was in one piece.”

Posted 4 months ago

Thank you for your review. I am sorry to hear that the box was damaged. The box is ultimately there to protect the slippers in transit and we are pleased to hear that they are ok. However, with them being for a present we understand your disappointment. We do have several stores near to you, if you would like to pop in and let them know, we would be happy to provide a box for you, or they do have lovely boxes for around £2.99 in some of the card shops. We would be happy to refund this cost for you should you decide to do this. Please do not hesitate to contact us if needed. 0345 241 7742. Kind regards, Janice - customer services

Posted 4 months ago

“Great service being able to have product delivered to store however no email or call to let me know they were actually at the store! I called in on the off chance and the item was there a week after ordering. Was told I should have had a phone call…..”

Posted 4 months ago

Thank you for your review. I am sorry that nobody contacted you to let you know that your order was in store ready for collection. Looking at your order, there is not a phone number to contact you (you will be able to see this from your order confirmation), however we could have emailed to let you know it was there. This has been a lapse on our part for which we are genuinely sorry. Kind regards, Janice - customer services

Posted 4 months ago

“Wasn’t very happy about paying £9.00 to return and then you taking another £9.00 for returning the shoes”

Posted 4 months ago

Thank you for your review. I am not sure what you are meaning about taking £9.00 for returning the shoes. When you ordered the shoes were £99.99 but you got a 10% discount so were only charged £89.99 for them. This is what was refunded to you so you were refunded in full. There is a link to Collect + on our website where for £4.49 you can return up to 10 kilo in one package. I am sorry of you had missed this. You can also send back Royal Mail to keep costs down and then pay 80p more for tracking. This also comes out at around £4.50 for a package of this size. I do hope that this helps for future reference. Kind regards, Janice - customer services

Posted 4 months ago

“I was a bit disappointed that the boots seemed to have been worn. I realise that returned items have to be resold but the first pair were very creased and the second pair (in a smaller size) arrived without a box and even had a mark on them. As they were Gabor boots and not cheap I was quite suprised. Wish I’d taken photos so I could add it to this review. They obviously had not been checked prior to being shipped.”

Posted 4 months ago

Thank you for your review. On occasion you may find that a pair of shoes or boots have been tried on, either in store, or by a customer who has tried 2 for size and returned one. I can see that you have returned to one of our stores for refund. All items should be checked for quality and that they are good enough to be sent out to a customer, we are sorry that on this occasion that we have let you down. Kind regards, Janice - customer services

Posted 4 months ago

“I bought boots. They do come a little narrow. One foot was sort of OK but the other crippled me . Soles need better grip for winter weather too.”

Posted 4 months ago

Thank you for your review. We are sorry to hear that this item was not a good fit for you. We do have some lovely boots with a good grip so we do hope that you find some that are a better fitting and also have the grip that you need for the coming months. Kind regards, Janice - customer services

Posted 4 months ago

“Lovely boots but quite narrow. Sending back.”

Posted 4 months ago

Thank you for your review. If you would like to leave a review on the boots themselves, please click onto the item and you will be able to let others know of your findings. We do hope that you enjoyed your shopping experience with us and look forward to you visiting our site again. Kind regards, Janice - customer services

Posted 4 months ago

«
1
2
3
4
5
»

Charles Clinkard is rated 4.8 based on 44,903 reviews