Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 44,849 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 44,849 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

Charles Clinkard 5 star review on 18th February 2024

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased Charles Clinkard leather slippers before and always been satisfied. My new pair however are somewhat large for a size 7 and I wish I had purchased a size 6. I could not return them as I wore them for 2 days and now have to use an insert so they stay on.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear that the Relax slippers that you have bought are too big. I have taken a look at a previous online order from us, (the same brand but different style) back from 2021 and you actually had a size 6 on that occasion. It does seem as though you are right, it is a 6 that you need. We are pleased to hear that you have found a way to wear these slippers and hope that when you get them next, you opt for a size 6. Kind regards, Janice - customer services

Posted 3 months ago

“Ordered same boots four times and had to return three pairs due to colour on one pair and scuffs on two pairs. Customer service excellent helping to resolve”

Helpful Report

Posted 3 months ago

Thank you for your review. All items should be checked for quality and that they are good enough to be sent out to a customer, we are sorry that on this occasion that we have let you down. Thank you for giving us the opportunity to help you and for your lovely comments about our cusotmer services. Kind regards, Janice - customer services

Posted 3 months ago

“Digusted with the way they were sent out the packaging was all damaged and taped together for the price of the sandal it was very poorly presented. Definitely will NOT be using Charles Clinkard ever again”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear that you have received an order that was not nicely packaged. We do have plain boxes and if an item needs to be reboxed, we can do this. I am sorry to hear that on this occasion we have let you down and for any dispappointment caused. Kind regards, Janice - customre services

Posted 4 months ago

“When I order something online I expect it to be delivered to the delivery address given I work away and only return Friday evening you chos DPD to deliver my parcel who don’t deliver to my address but their collection point in the next village. They are a lazy setup getting paid and not producing a service My mother 88 has to get the bus from North Shields to Backworth pharmacy the pick up point as all other family members are at work through the day I am at present in communications with John Lewis and Fenwicks over same issue and as their customer support teams are dealing with it I hope yours will too and present a substantial answer as to why DPD don’t deliver to address on parcel failing in this matter I will not use Charles Clinkards again. I look forward to your swift reply Best regards Mr K Legge”

Helpful Report

Posted 4 months ago

Thank you for your review. Looking at your order tracking, it appears that you have in the past, requested a delivery to a DPD pick up shop. This will now default to all of your orders going to the same pick up shop with DPD unless you change your information with them. We use DPD and Royal Mail, when we send an order out, as we do not have our own courier, we are unaware of any arrangement you may have with DPD. This will be why other stores also have delivery to the pick up shop for you and the orders are not going to your home address. If you prefer not to have a DPD delivery, we can send out using Royal Mail. Just let us know by phone or email that you would like us to use Royal Mail along with your order number and we will put this instruction onto your order. I hope that this helps. Kind regards, Janice

Posted 4 months ago

“Had to return the boots very faulty very Damaged”

Helpful Report

Posted 4 months ago

Thank you for your review. We apologise sincerely that the sole was coming off the pair of boots that you ordered and that there was a manufacturing fault with them. We have had your boots back and refunded in full. We are sorry that on this occasion we have let you down. Kind regards, janice - customer services

Posted 4 months ago

“really disapointed ordered gabor shoes from your website but ordered the wrong size due to not understanding gabor shoe sizes had to send them back as they dont fit and it cost me £9.59 to send them back i will not be oredering from your website again lynda”

Helpful Report

Posted 4 months ago

Thank you for your feedback. I'm sorry to hear you found the sizes confusing. We have a size chart available and our Customer Services Team are available 7 days a week, should you need any advice in future. I hope you'll give us another chance soon. Kind regards Rosie

Posted 4 months ago

“Very hostile welcome when walking into store Not a very good attitude from any of the senior staff. Only one young member of staff (who ultimately dealt with me) was polite and helpful. Incredibly disappointed by the service and would now look to go elsewhere for my children’s school shoes.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. Naturally, it is disappointing to read. Rest assured, that I will forward your feedback to our Head of Retail for review. I hope you'll give us another chance and shop with us again in the future. Kind regards, Rosie, Customer Services.

Posted 4 months ago

“Ordered boots but didn't realise they were not wide fitting, most disappointed as they were beautiful, sadly had to return”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear that you did not realise that the boots were a standard fitting and not a wide fit. It does read as standard in the decription, so we are sorry that you missed it. We do hope that you will find something that is a better fit for your requirements, unfortunately we do not have this lovely colour in other boots at the present time. Kind regards. Janice - customer services

Posted 4 months ago

“Good service but wrong colour!”

Helpful Report

Posted 5 months ago

Thank you for your review. We are pleased that you are happy with our service, but disappointted that you have received the wrong colour. The shoes should be black, but with a sheen to them that shows other colours when you move them around, rather like petrol when the light catches it. If it is the incorrect colour and you would like to return your unworn item for refund or exchange, please call us on 0345 241 7742 where we can arrange this at no cost to yourself. Kind regards, Janice - customer services

Posted 4 months ago

“Disappointed as boots ordered where different to original order. Too big & wide but I will keep & purchase thick inner soles & heel crips as I forgot you have to pay for returns as no shop anywhere near to return. I returned a previous order as slightly faulty but never received a refund for postage. This makes for an expensive shop.”

Helpful Report

Posted 5 months ago

Thank you for your review. I am sorry to hear that these boots are not what you ordered? If you would like to give us a call we would not expect you to pay for the return if it is a diifferent boot. You can call us on 0345 241 7742 or email sales@clinkard.co.uk. We do have 2 Charles Clinkard stores, not too far from where you live as well, and if you prefer to return any unwanted item to store, you have up to one year to do this, so there is not a rush to get there. It is within 10 miles so hopefully you may be able to use the store. Just pop your post code into store finder and it will show you where these are. I did look for a previous order that has been returned but could not find one. I am sorry though if you have received a faulty item in the past, and if you did contact us we would have arranged for them to come back to us at no cost to yourself. I do hope that this helps for future information. Kind regards, Janice - customer services

Posted 5 months ago

“Unfortunately, your company's choice of courier spoilt your otherwise good service. Despite emails & phone calls it took several attempts to deliver my order, which was very frustrating.”

Helpful Report

Posted 5 months ago

Hello Thank you for taking the time to leave a review. I have checked the tracking provided by DPD and can see a few attempts had been made at incorrect address'. I will pass this information to DPD to attempt to improve any future deliveries. We are please to see your parcel has now been delivered. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 5 months ago

“Easy to order. Delivery satisfactory. The slippers were intended to be a Christmas gift. Poor quality. One slipper was very badly glued on the heel, and I would not have wanted to send this as a gift, so I have returned them and am awaiting a refund. The slippers also felt very hard inside on the ball of the foot, so no good for an 81 year old.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are extremely disappointed to hear of your experience, we sell many different brands of shoes and slippers and apologise that on this occasion the slippers that you received had been finished badly and also were not as comfortable as you would have liked. I do hope that you find slippers that are more suited to your requirements and apologise for any inconvenience caused. Kind regards, Janice - customer services

Posted 5 months ago

“Ordered tan boots but they were very narrow and would have been too tight to wear. This is a shame As this is the first time Gabor boots don’t fit !”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear that the boots are narrow for you as they are one of our wide fitting boots. You may find that getting a half size larger would increase the area within the boots for a better fitting, it may be worth a try for you. We do hope that you find a boot that is better fitting for your requirements. Kind regards, Janice - customer services

Posted 5 months ago

“Boots I ordered were not as picture. Arrived with bright blue Ribbon laces. Asked for correct laces to be sent but offered me 10% refund instead. First time I ordered from this website and would not reorder if what you receive is not like the picture description,”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry that the shoes that you have received did not have the laces that you expected, we have checked the image and ensured that it now shows the correct laces. Thank you for accepting the 10% discount, this has been done for you. We apologise sincerely for your inconvenience. Kind regards, janice - customer services

Posted 5 months ago

“Ordered a size 8 and was sent a 7.5 which obviously don’t fit. When explaining this I was told I had received the correct size… despite them being a different size to what I ordered, inaccurate advertisement and unhelpful customer service.”

Helpful Report

Posted 6 months ago

Hello Thank you for your review. I’m sorry to hear the experience you have received. Unfortunately, the sizing in this style is done in European sizing I can see a size 41 was ordered which is the size you have received. I can see a pre-paid label has been sent to you if you would like to return the boots to us and we can issue a refund. Please accept my apologies for any inconvenience this has caused. Kind regards Michael

Posted 6 months ago

“It was a bit of a saga but did receive these shoes after a few weeks and lots of emails, calls, etc.”

Helpful Report

Posted 6 months ago

Hello Thank you for taking the time to leave a review. Please accept my deepest apologies for the experience you have received. I would like to apologise on behalf of both couriers DPD for attempting delivery at the wrong location and Royal Mail for losing the parcel. I understand how frustrating this time must have been and is very uncommon experience you have received. I can see your refund has been issued. I have messaged you privately regarding your recent experience. Kind regards Michael

Posted 6 months ago

“I was not happy to pay £8 to return thei trainers that were difficult to get on”

Helpful Report

Posted 7 months ago

Thank you for your review. You can return your order to any Charles Clinkard store or you can post them to us for full refund of the item returned. If you visit our website it is £4.49 for up to 10 kilo which would allow you to post several items back in one package. You can opt for any courier of choice and if you choose Royal Mail second class, this is aroung £3.00 to return one item. You can add on tracking for aproximately 80p more. This could take 2 days to arrive with us. It appears that you may have used a next day service which will cost more and we are sorry to hear that you have pair £8.00 to return a pair of shoes to us. I hope that this information helps for future reference. Kind regards, Janice - customer services

Posted 7 months ago

“Shoes come used and worn. Deffo not getting what you pay for.”

Helpful Report

Posted 7 months ago

Thank you for your email. I am sorry if you have received shoes that look worn. If you could please contact us by email on sales@clinkard.co.uk or call us on 0345 241 7742 we can look into this for you. Shoes may come back as a return if someone has ordered 2 different sizes and send one back, but all shoud be checked upon the return and if re sold checked again. We apologise sincerely that we have let you down on this occasion. Kind regards Janice - customer services

Posted 7 months ago

“Hidden customs charges”

Helpful Report

Posted 7 months ago

Thank you for your review. I’m sorry to hear custom charges applied. This may have happened as delivery was not paid at checkout, as UK was set as the destination country, despite shipping internationally. Custom chargers can vary depending on the country, we do provide this information on our website. Please accept our apologies for the inconvenience. We do hope you like your order. Kind regards Michael

Posted 7 months ago

“Looked good when arrived and had checked size in store just got different colour however even through it was explained in store I need a shoe suitable for a child with high instep and protruding ankle bones I was assured they would be fine however one day I’d wear and they have killed his feet meaning I have had to purchase another pair of shoes at great expense not happy at all and I have shopped at this store for over 10 years”

Helpful Report

Posted 7 months ago

Hello Thank you for contacting us. I am sorry to hear about you're unhappy with your son's trainers. In light of a possible fitting issue, we request a visit back to store. Firstly to establish if this is the case, and if so, we can rectify the problem and secondly so we can follow up with the member of staff involved so further training can be provided if necessary. Are you able to return to the store with proof of purchase and your son, please? I hope you'll accept my apologies for any inconvenience caused. Kind regards, Rosie, Customer Services

Posted 7 months ago

Charles Clinkard is rated 4.8 based on 44,849 reviews