CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.43

4.4 Rating 1,315 Reviews

86 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.4

Based on 1,315 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We didn't get any interest and didn't receive any advice to improve the appeal. For the cost this was disappointing.”

Helpful Report

Posted 6 months ago

Dear Suzanne, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I'm very sorry to hear that the number of clicks on apply your ad received did not translate into candidate applications. I understand your CharityJob Account Manager, Ishi Jordan was on annual leave during your ads life cycle which I believe contributed to the lack of communication, so I can only apologise for this! I believe Ishi has now been in contact with you to advise on the potential reasons which could have contributed to its overall performance and has given suggestions on how to improve the performance of your current live ad and will monitor this moving forward. I believe you now have Ishi’s direct contact details and as our account managers enjoy working collaboratively with their clients, please do not hesitate to contact her should you need further advice or assistance. The very best of luck with your current recruitment! Best wishes Beverley Devine Customer Service Manager

Posted 6 months ago

“I'm so happy with that job board. you are so professional. And I hope if you can also advertise for international Charity Jobs not only inside UK.”

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Posted 6 months ago

“We came to you at short-notice and you did everything we asked quickly and efficiently. Considering the level of your fees, I wasn't convinced of the value for money - as I had to do all the work! I didn't put in a reference to identify which sites generated an application. But once the post was live on your site, total applications doubled in about 5 days. Those that I was able to identify from your site mostly met the key requirements and a number made the long-list. You helped us to widen our pool of applicants - which was one aim. On balance I am content and would consider using CharityJob as our sole 'paid-for' advert in future. Thank You”

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Posted 6 months ago

“Beverley was very helpful and also promptly provided a quote which I requested through email. She was very professional and pleasant on the phone. Greatly appreciated.”

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Posted 6 months ago

“Solved my issue promptly.”

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Posted 6 months ago

“I have had a good experience so far. The account managers keep in touch and make useful suggestions.”

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Posted 7 months ago

“We paid £200 (discounted rate) to post a job for 2 weeks and didn't get a single application. In that same period on Indeed, we got 10 applications, 4 of which are proceeding to interview. This was a very disappointing experience. We will not be using Charity Job again.”

Helpful Report

Posted 7 months ago

Dear Jo, Thanks for taking the time to leave us feedback, it’s greatly appreciated! I understand your CharityJob Account Manager, Jack Golding has been in contact with you and as discussed, he did previously reach out to you and left messages for you on both the 11th and 13th September to discuss your ad but unfortunately, missed you on both occasions. As agreed with Jack, your ad was reactivated free of charge until 20th September, ahead of your 21st September interviews scheduled for this role and several changes were made to ensure its reach in targeting more relevant candidates. I do hope the interviews went well and you have now managed to recruit through CharityJob. Jack also relayed that you have previously had great experiences with CharityJob as a candidate and that in your experience as a recruiter this time around you feel the site is well laid out and user friendly. This is fantastic to hear! Best wishes, Beverley Devine Customer service Manager

Posted 6 months ago

“I had issues with my login details. Sam Mohan kindly assisted me over the phone to resolve the issue. He was very professional, polite and patient.”

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Posted 7 months ago

“Our account manager is absolutely lovely and very quick to respond.”

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Posted 7 months ago

“Very attentive and helpful, Sam Mohan, the Account Manager got back to my query straight away and helped resolve my enquiry.”

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Posted 7 months ago

“I placed our job vacancy on Charity job. We only had one response, who eventually pulled out. I was expecting more.”

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Posted 7 months ago

Dear Moyra, Thank you for taking the time to leave us feedback, it’s greatly appreciated! It’s disappointing to hear that you did not receive the number of applications you were hoping for, but I understand Mathew Warrington, your CharityJob Account Manager has been in contact with you to explain the difficult job market at present across all sectors and especially when trying to recruit for quality fundraisers. As you are considering re-advertising the role with us, I believe Mathew has advised you on making some key changes to your ad to ensure you attract the number and quality of candidates second time around. Best wishes, Beverley Devine Customer Service Manager

Posted 7 months ago

“All through the process Ishi was helpful and made great efforts to help us. The job was a part-time temporary casework post and we knew that this was not an easy thing to find. 11 people applied and we were advised to contact those we had any interest in. This enabled us to eliminate those who were not really interested in part time. In the end there was only one candidate but she has been appointed. None of the other sources we signed up with produced anything at all. We are delighted with the service we have had.”

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Posted 7 months ago

“Ishi is so helpful. She is super friendly and knows how to guide us based on our company needs.”

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Posted 7 months ago

“Speedy response and Khameelah did all that was possible to help.”

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Posted 7 months ago

“I thought the advert was good value for Charity Jobs, CIOF and LinkedIn. However, I was promised weekly contact to discuss how the advert was attracting applications and that didn't happen.”

Helpful Report

Posted 7 months ago

Dear Kirstein, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand from speaking with your account manager, Sathya Mohan, that he did try unsuccessfully to contact you on several occasions after receiving your initial email to check in on your ad’s performance, but as he was unable to speak with you directly left a voicemail message instead. It appears you kept missing each other as Sathya had taken intermittent annual leave over several weeks. I’m glad to hear that you did eventually speak with Sathya and that you were pleased with your ad’s performance and successfully recruited to the role. For future reference, and should you advertise with us again and are unable to speak directly with your assigned account manager Sathya, please don’t hesitate to get in contact on 020 8939 8430 and one of our other account managers will be more than happy to help in his absence. Best wishes, Beverley Devine Customer Service Manager

Posted 7 months ago

“Excellent customer service, Jules went out of her way to help me post a job advert last minute. Thank you!”

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Posted 7 months ago

“Not much support in finding any suitable CV's”

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Posted 7 months ago

Dear Mohammed, Thank you for taking the time to leave us feedback, it’s greatly appreciated! I understand your account Manager, Mathew Warrington has now been in contact and has extended the ad for free and advised on how to optimise your ad to ensure more applications. I’m pleased to hear you have amended your application method to the one most favoured by candidates and which results in twice as many applications as other methods. The very best of luck with your recruitment! Best wishes, Beverley Devine Customer Service Manager

Posted 7 months ago

“CharityJobs have gone above and beyond to help get our recruitment advert out today. Thanks, it is very much appreciated.”

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Posted 7 months ago

“Khameelah is very quick to assist - thank you for your help!”

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Posted 7 months ago

“I requested to delete my account and Khameelah Mulbocus was more than happy to help me!”

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Posted 7 months ago

CharityJob is rated 4.4 based on 1,315 reviews