bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.90

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

Metrics

Info

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“I have credit on my account but app not working customer service terrible, email says you have to wait up to 4 days for a reply!!!”

Helpful Report

Posted 2 years ago

“Your pulse stations should have instruction and advice like dont tap on the card reader more than once and how to use steps for firstimers.”

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Posted 2 years ago

“Tried to restart a faulty charger. Very helpful but we didn't get a charge in the end and an engineer visit was required”

Helpful Report

Posted 2 years ago

“The app does not work on the machine I just tried to use. I spoke to two customer service people neither appeared to know anything. The first told me that the machine was old with no Id number and gave me a number which did not work the second person told me I could not use the app on this machine.”

Helpful Report

Posted 2 years ago

“The guy who came to fit was friendly & polite He communicated with about the best position for the charger& also how he was going to connect it to the power in my home. He did a very neat & clean job was delighted with the work”

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Posted 2 years ago

“Very helpful staffs”

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Posted 2 years ago

“I would have given 0 stars if possible. Application made at the beginning of January along with payment. No contact for a month, I was then booked in for an appointment on 21 March, now received an email saying they are sorry I have chosen to cancel my application, I havent!!!”

Helpful Report

Posted 2 years ago

“Hello Matt (Tubb) I hope that you are keeping well. The charger is now fitted and was completed with no fuss, mess or problems - as were the unlooping and installing of the isolator switch. Can I thank you for the swift and efficient way that all of the work has been coordinated and completed. My motability car has also arrived at the show room so all is going wonderfully to plan. Thank you again for all your work, advice and support Best wishes Steve Ciavucco.”

Helpful Report

Posted 2 years ago

“I am still trying to get BP to contact me and confirm that they have all the information that I sent them- I have installed the cable underground and fitted a new fuse box at great expense. Sent them photos. All done to their spec. All they need to do is to supply and fit the BP pulse charger. Time is fast running out for the grant. I have called customer service lots - they say someone will get back to me - never happens. Same with all the e-mails sent. Absolutely disgusted with their service. Maybe I should use a different supplier!”

Helpful Report

Posted 2 years ago

“My BR Pulse charger is finally up and running after being repaired thanks to JDS Electrical who did a great job.”

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Posted 2 years ago

“Many thanks the technician was very kind cleaned up afterwards, tidy worker top job 5 stars ⭐️⭐️ ⭐️ ⭐️ ⭐️ 👍🏻”

Helpful Report

Posted 2 years ago

“A truly awful company. We've had our unit installed at home for 6 months and it simply does not work. You cannot get to talk to anyone useful. If you do they say they will "send an email". Whoppie do. I've done that and had no meaningful reply. If you do get a reply it's for a basic question which, when answered then gets ignored. Charger is useless. Charges slower than a 13A plug in charger. Time schedules are a joke. Says it's disconnected when it's charging. Worst decision ever. I'd give them zero stars if it were possible.”

Helpful Report

Posted 2 years ago

“Customer after sales service has been very disappointing. My home charger unit has stopped working and after being advised to perform a hard reset the fault remains. The unit is still under warranty but despite numerous calls to the helpline and emails over a 2 week period BP Pulse have totally failed to return our calls or arrange for an engineer to visit despite numerous promises to that effect.”

Helpful Report

Posted 2 years ago

“He was very helpful and got things sorted in no time will be asking to deal with him again thanks”

Helpful Report

Posted 2 years ago

“awful company, i waited 11 months for my charging point. I was asked over and over the same questions and was never given details to formally complain AWFUL!”

Helpful Report

Posted 2 years ago

“Terrible service, no response for weeks and then when I requested they cancel as they had done nothing they want to charge me £150! Obviously this is their business model. Take lots of £150's and do nothing. Scam from such a large company”

Helpful Report

Posted 2 years ago

“My first long distance drive in my Leaf had me panicking as I arrived on the outskirts of Chelmsford with just over 30 miles left on the dashboard and 27 miles to my destination with the last part of the journey on theM25!! So decided to pullover and find a charger. More by luck than judgement I arrived at Moulsham car park. Outside in the wind and rain I read the charger. Not a great deal of info so I searched the website, downloaded the app and attempted to put some money on it… my phone went grey and froze! I had 5 mins of complete panic as I tried to close down the phone… it didn’t initially respond but eventually life returned so I could continue to add a top up amount. Phew! Still couldn’t work out how to start the charge. An ID of the charger was required. Out in the rain again. Only visible no was a serial no. That didn’t work. I’d been there at least 20 mins at this point!! So I saw the help no. Dialled that and luckily very quickly got through to Nathan. He very calmly talked me through which charger I needed, gave me the ID no and told me how to find this if not visible on the charger and then how long the charge would probably take, etc. I was so grateful for his assurances that things got easier. I was quickly settled back in my car watching the charger quickly charging my car, calling family and letting them know I would be there soon!! After 30 mins of charging I was ready to go! Arrived at me daughter’s 30 mins later with plenty of power left. Nathan didn’t patronise me, he didn’t rush through the call he calmly talked me through the process with lovely anecdotes. I was quickly reassured and trusted his word. So thank you sooo much Nathan.”

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Posted 2 years ago

“Absolute poor service from bp pulse haven’t taken too much on with Polar network should’ve just stuck to their own bp pulse customer Service is diabolical people that talk to you on the phone haven’t got a clue what they’re doing always have to go back to the supervisor put you on hold for a long period of time and come back with nothing like you already know half the people work at home can’t hear what they’re saying with loads of background noise or kids screaming or people arguing with their partners most of them you never get anything done by the worst electric suppliers for EV drivers in the country if I was going to recommend any company be Pod Point brilliant Customer Service low rate for EV chargers repeat post absolute rip-off Plus half the chargers do not work that’s why I’ll give it a one out of 10”

Helpful Report

Posted 2 years ago

“App does not work for example it says not plugged in it is, impossible to schedule charging or charge now, impossible to log in, loses passwords Charger keeps needing draining and reinstalling COMPLETELY UNRELIABLE”

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Posted 2 years ago

“All good, all done in a few hours. Simon got on with the job & was lovely & friendly in the process (despite my barking dogs!!), explained things & tidied up after himself & the installation is really neat. Thank you”

Helpful Report

Posted 2 years ago

bp pulse is rated 3.9 based on 4,401 reviews