bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.90

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

Metrics

Info

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't expect to be left with offcuts of wiring. Otherwise very good work.”

Helpful Report

Posted 3 years ago

“Very pleased with the installation and operation. One small criticism - the design of the plug / cable holder means that the cable sticks out way beyond the reel; it would be better if the holder were placed to the side. The initial quote rose by £50.”

Helpful Report

Posted 3 years ago

“All seems OK but have not used it yet!”

Helpful Report

Posted 3 years ago

“The charger is easy to use and fits neatly in my garage. However it took many months of sending photos and emails to BP for them to agree that my electricity supply was up to their requirements. There was a need to upgrade the wiring in the garage but it was difficult to get details of what was required. Worth while in the end but hard work dealing with the company. I am happy to give more details on customer service if required”

Helpful Report

Posted 3 years ago

“There was confusion about the appointment to install. Two Identical emails were sent suggesting different dates. Apart from that, the installation itself was very efficient.”

Helpful Report

Posted 3 years ago

“The installation was excellent. It was however extremely difficult to fix the date for the installation due to unanswered calls or unfulfilled promised call backs.”

Helpful Report

Posted 3 years ago

“After 1 week of use, what a pleasure to have a very easy system to keep my car "tank" full. As a person in my 80's I wonder if there is sufficient left in my "tank" before I will change the term to FULL BATTERY CHARGE”

Helpful Report

Posted 3 years ago

“Service from BP Chargemaster was good, however I feel the process could be simplified. As most domestic customers are one off and will not be too familiar with the process,surely BP Chargemaster should take the lead knowing that grant funding cannot be claimed without a PDF copy of the receipted invoice and this should be supplied upon receipt of payment rather than the customer having to chase for this. I still have not received this almost two weeks after installation of my home charge unit.”

Helpful Report

Posted 3 years ago

“Chargemaster unit good, does what it is supposed to. Chargevision app poor, not much use.”

Helpful Report

Posted 3 years ago

“Stuck to their description”

Helpful Report

Posted 3 years ago

“Cable well made”

Helpful Report

Posted 3 years ago

“Good install, quick and efficient but the installer could have cleaned up after him. Left empty box with mess in it and after drilling holes”

Helpful Report

Posted 3 years ago

“The fitting was carried out very efficiently and neatly. I can not comment on how the Chargemaster works yet as the electric car is still on order, hence I can only give 4 stars as I don't know how well it works yet.”

Helpful Report

Posted 3 years ago

“Thank you everyone at Bp.chargemaster .I. was very happy with the way my job was done and I will recommend service to every one I can thank you again”

Helpful Report

Posted 3 years ago

“came on time.and finished the work on time. but damaged my house wall in two places for Unnecessary. Need to do the job very Carefully.”

Helpful Report

Posted 3 years ago

“Took a while with all the covid19 issues, gov funding then changed, installed very well and efficiently.”

Helpful Report

Posted 3 years ago

“Service was fine from the office and good on site. The app is unusable”

Helpful Report

Posted 3 years ago

“My ordering of the home charger went very smoothly until 3 or 4 days before the installation date, when the administrators suddenly sent me emails stating incorrectly that I had not sent the appropriate PDFs, photos etc and that my installation could not therefore be done. Having sent the appropriate information 3 times, I was given an alternative address, where the fourth attempt was miraculously received and my installation date was reinstated. The representative who actually did the installation was prompt, pleasant efficient and helpful, for which I was relieved and grateful. In my experience this sort of service is typical, i.e. that the staff who actually do the work are very good, while the administrators and systems are not satisfactory and place unnecessary stress on the customer.”

Helpful Report

Posted 3 years ago

“The installation technician was very efficient and knew what he was doing. The process of purchasing, quoting and scheduling involved too many different people. It would be better if it could all be done by. Single point of contact.”

Helpful Report

Posted 3 years ago

“Good service for current issue. I am trying to get another device for my home in East Anglia. You have proved utterly useless. I am tempted to go to one of your competitors.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,401 reviews