Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charges car but can not get the app to work despite numerous calls to help line. It does not give any charge history/costs though it should, and ive been trying/calling for a month now. Makes it impossible to work out how much extra electricity I am using to keep my monthly payments right. Unit itself is simple to use but the dock for the charger plug sticks out far more than I would like so I leave it hanging most of the time.”

Posted 3 years ago

“Cable run is very poor.”

Posted 3 years ago

“Seemed totally disorganised with one hand not knowing what the other was doing. I tried to get an estimate and a copy of my survey report and it was a real struggle. Covid just made the situation worse. With hindsight I wonder whether there was a website I should have been using? After 50 or more emails I did get my charging unit installed at a decent price and the actual installation was very efficient and friendly. I still don't know what the Apps I was advised to install on my phone actually do or how to use them.”

Posted 3 years ago

“A very long and painful process that was not clear in what was needed to be completed”

Posted 3 years ago

“It took nine weeks since letting BP Chargemaster know I was picking up my car and needed the chargepoint fitted for this to be sorted. First date arranged (for which I cancelled my family birthday celebration) no-one arrived; second date arranged, fitter arrived, said I needed to get the power to my garage increased and left without giving me any advice as to who might help me with it; third fitter (the previously mentioned Glen Noulton) was brilliant and confirmed nothing needed to be changed re: the power supply in my garage as I could have a lower input charger and fitted the chargepoint in three hours. So, having had my car for eight weeks; only driving 400 miles in it because I had no means of charging it at home; and two shops in a supermarket I don't usually use, just to charge my car up, I am now in the position I should have been in seven weeks ago. While some staff were very helpful, notably Belinda Sheringham, along with Glen Noulton, and, once up to speed, Elaine Butler, others have not. While not wishing to name them publicly, I have written to BP Chargemaster outlining my concerns in greater detail. Bearing in mind the installation of chargepoints will only increase in the future BP need to make sure all its staff step up to the level of service given by those mentioned above.”

Posted 3 years ago

“The whole application process was overly complicated and very stressful. Made more so because of the grant application attached to the installation. The actual installation was done by a very competent and helpful electrician which did a lot to restore our faith. Without this it would have been zero stars.”

Posted 3 years ago

“The login process and server times were poor”

Posted 3 years ago

“Second unit first faulty. No response from customer service to reset the app.”

Posted 3 years ago

“Installation was ok, but took a long time to get a date. App doesn’t work.”

Posted 3 years ago

“Overcomplicated process, too many people involved, pictures I had to take not used. Next time will use my local electrician.”

Posted 3 years ago

“Chargemaster was fitted but was alerted to unit not working to full capacity. It is taking many hours to charge vehicle at 16 amps. Have tried to make contact via email but had no response.”

Posted 3 years ago

“The first time I had a question about my account, the person on the end of the phone was most unhelpful. I don't remember his name.”

Posted 3 years ago

“Poor instillation. Poor communications over getting government grant approved. Bad - Getting access to the user manual on line.”

Posted 3 years ago

“Product is OK, installer was great and flexible which was lucky because it was preceded by a rubbish ordering process. Communications were absolutely awful. Lack of clarity about documentation requirements, waited weeks for responses to messages after they had been read (and its nothing to do with CoVid), wrong item delivered for installation despite me asking specific questions about the spec, too many depts/people involved - no one taking ownership of the process. Still waiting (3 weeks after installation) for answers to questions.”

Posted 3 years ago

“I haven't had a chance yet to try out the charging unit as our car order has been delayed by Covid. The process of communicating with the Chargemaster team was fraught with difficulty and lack of response. When responses arrived they were often contradictory and unhelpful and I was unable to get an estimate of costs in advance or a breakdown of costs when payment was demanded. Phone calls were rarely answered by the relevant person and often emails were standard responses and irrelevant to the situation. I explored changing to a different supplier but in the end stuck it out. The best bit was the engineer who installed the unit who was amazing: prompt, efficient, polite, competent and tidy.”

Posted 3 years ago

“Poor installation and having reported it Chargemaster want to charge £75.00 to rectify .”

Posted 3 years ago

“The people on the phone extremely helpful, but even though I emailed them lots of photos of electric cable and fuse boxes, they could not tell I needed to do a big upgrade of my cable/connection fuses boxes until engineer arrived. It cost me an additional £1000 to upgrade cable and boxes. Also, they told me I needed a charger cable, so I bought one of their cables. When I picked up my new Tesla, it came with a charger cable. They must know Tesla supply a cable!!”

Posted 3 years ago

“Having ordered the unit in February it took until the end of May to be fitted! In that time I submitted private and confidential information via email only to be informed that they had not been received by one person (4 in total) to another stating that had everything and repeating again. The method and process is extremely unprofessional. Post this the installation was good although my property incurred damage and I'm having to submit the cost of the repair. For a company that is using this brand or has been bought out by them you need to drastically improve - have a secure portal for submission of documents, acknowledge receipt of information, keep everything digital, improve business phone interaction and make sure that quality control is achieved for the end product.”

Posted 3 years ago

“The ap for the charger keeps resetting the schedules, and doesn't always recognise the charger is connected. There is no way of downloading the charging data, which is important for business users. Overall not very satisfied at all.”

Posted 3 years ago

“The engineer was running out of time and so left me with the IP number to cue into my phone as an app. This was to make use of the special electric car electricity rate by charging at night. Unfortunately, the number is not being accepted and so I have to wait until the lockdown is over in order to make use of this phone facility, as no engineers are available now.”

Posted 3 years ago

«
1
2
...
3
4
5
6
7
»

bp pulse is rated 3.9 based on 4,401 reviews