Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“She was very very helpful, as I am new to ev she helped me to charge and rebooted the system from her end as the charging point an able to respond the screen touch wasn’t responding. She was very polite and very professional. Credit to the company. Thank you so much Marlylin”

Posted 2 years ago

“Jordan was brilliant during the installation of our homecharger, extremely polite, very tidy and very helpful. One of the best electricians I have ever met!”

Posted 2 years ago

“Jordan, the electrician who installed the homecharger, was very helpful and explained everything fully. I am looking forward to using it!”

Posted 2 years ago

“Quick and efficient phone service took over charger and had it working in no time”

Posted 2 years ago

“The guy who came to fit was friendly & polite He communicated with about the best position for the charger& also how he was going to connect it to the power in my home. He did a very neat & clean job was delighted with the work”

Posted 2 years ago

“Very helpful staffs”

Posted 2 years ago

“Hello Matt (Tubb) I hope that you are keeping well. The charger is now fitted and was completed with no fuss, mess or problems - as were the unlooping and installing of the isolator switch. Can I thank you for the swift and efficient way that all of the work has been coordinated and completed. My motability car has also arrived at the show room so all is going wonderfully to plan. Thank you again for all your work, advice and support Best wishes Steve Ciavucco.”

Posted 2 years ago

“Many thanks the technician was very kind cleaned up afterwards, tidy worker top job 5 stars ⭐️⭐️ ⭐️ ⭐️ ⭐️ 👍🏻”

Posted 2 years ago

“He was very helpful and got things sorted in no time will be asking to deal with him again thanks”

Posted 2 years ago

“My first long distance drive in my Leaf had me panicking as I arrived on the outskirts of Chelmsford with just over 30 miles left on the dashboard and 27 miles to my destination with the last part of the journey on theM25!! So decided to pullover and find a charger. More by luck than judgement I arrived at Moulsham car park. Outside in the wind and rain I read the charger. Not a great deal of info so I searched the website, downloaded the app and attempted to put some money on it… my phone went grey and froze! I had 5 mins of complete panic as I tried to close down the phone… it didn’t initially respond but eventually life returned so I could continue to add a top up amount. Phew! Still couldn’t work out how to start the charge. An ID of the charger was required. Out in the rain again. Only visible no was a serial no. That didn’t work. I’d been there at least 20 mins at this point!! So I saw the help no. Dialled that and luckily very quickly got through to Nathan. He very calmly talked me through which charger I needed, gave me the ID no and told me how to find this if not visible on the charger and then how long the charge would probably take, etc. I was so grateful for his assurances that things got easier. I was quickly settled back in my car watching the charger quickly charging my car, calling family and letting them know I would be there soon!! After 30 mins of charging I was ready to go! Arrived at me daughter’s 30 mins later with plenty of power left. Nathan didn’t patronise me, he didn’t rush through the call he calmly talked me through the process with lovely anecdotes. I was quickly reassured and trusted his word. So thank you sooo much Nathan.”

Posted 2 years ago

“All good, all done in a few hours. Simon got on with the job & was lovely & friendly in the process (despite my barking dogs!!), explained things & tidied up after himself & the installation is really neat. Thank you”

Posted 2 years ago

“Had informative chat with knowledgeable customer care advisor while needing assistance in getting charge started. Very helpful with resolving current problem and was able to offer useful advise and clarification regarding my accounts with BP Pulse.”

Posted 2 years ago

“Wonderfully efficient service from Gizzella this morning in getting me connected remotely to the BP charge point in Q car park Brindley Place, Birmingham. Thank you.”

Posted 2 years ago

“Absolutely brilliant. I experienced problems with the charging device/my bp app and my advisor (Kwame B.) was patient helpful and supportive. An absolutely fabulous member of staff …..I don’t usually write reviews but on this occasion the support was exceptional.”

Posted 2 years ago

“Excellent first class installation from JDS Electrical. Adam made all the arrangements after the survey was completed and Ben the installation Engineer did a great tidy professional job! Refreshing to find such a professional outfit. Well done JDS. Charger functioning well and does what it says on the tin.”

Posted 2 years ago

“Marilyn lindsay really tried to get the BP Pulae fast charger working and even though we couldn't succeed her devotion and sincerity set her apart. Well done and keep up the good work”

Posted 2 years ago

“NCP Bristol at midnight - Ok let’s be honest, I’d rather the charger had just worked when I used the app. But if you’re going to call BP Pulse customer service, hope you’ll get Qaseem Raja as your agent. Found my details fast, did a manual start and got me all the green lights for an overnight charge. Good job really as I’ve another 200 miles ahead of me tomorrow. Cheers Quaseen - threefifty6 and the starship Polestar2”

Posted 2 years ago

“Amazing assistance tonight from Qaseem Raja, I was left stuck on a BP Pulse unit operated by ChargePlace Scotland. The network was not talking to the unit, but after a call to Qaserm he identified the problem, and stayed on the line while directing me to the nearest available charging point so I would make my journey home! Amazing customer support! Thank you again!”

Posted 2 years ago

“A great service from BP PLUSE fitted in no time at all, very good electrician very clean workmanship friendly and on time.”

Posted 2 years ago

“My Advisor Anzaila was excellent. Very helpful, clear, concise and knew what she was talking about.”

Posted 2 years ago

«
1
2
3
4
5
»

bp pulse is rated 3.9 based on 4,401 reviews