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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive had a pulse installed via motability. The process of all the paperwork, sending photos needing land registry docs was long winded and pretty useless as the engineer who fitted went round and took same photos id already sent. Got my car March 2021 bp pulse installed june 2021. The engineer Anthony was awesome, worked hard on his own during a hot summers day. Talked me through everything, let me hook car up whilst he was still here. Good job the sub contractors ss good as they are really. The process definately needs looking at and shrinking down alot in my opinion.”

Posted 2 years ago

“Not used it yet, waiting for car but installer was Superb. But after reading the rest of reviews I’m not looking forward to contacting customer services if it breaks down!”

Posted 2 years ago

“The end product is good and was installed well, the time and communications to get it was poor. The engineers that installed the charger and isolation switch required did a great job, they explained what was required gave their thoughts on what would be best and both did a very good job. However the process to get to a point of install was difficult. No communication other than me calling them to find out what was happening and then having to explain over and over that I was getting no information. If I hadn’t kept chasing I’m sure I would be still waiting. If getting a charger takes this long and is this difficult we will never switch to electric cars.”

Posted 2 years ago

“The installation itself was excellent however three weeks on I am still waiting on my invoice and electrical certificate despite contacting the customer sevices on several occassions. Poor after care service.”

Posted 2 years ago

“The electrician was excellent and he did a great job of fitting the unit working around some issues with our property and doing a very neat job. The biggest issue was with the BP booking system, and the lead times, delays and multiple requests for the same information. It took over 5 months from order to install. Ironically none of the info they asked for online turned out to be useful as the electrician as soon as he got to site worked out a completely different way as to how he was going to route the wiring and locate the new fuse board.”

Posted 2 years ago

“Pretty disappointed with the service and lack of contact prior to having the unit fitted. Even BMW had a job with contact and the email address proved to be useless. It was only after BMW management eventually got in touch with BP Pulse that I was able to liaise with Melissa Bailey. Melissa was superb and the redeeming feature from my contact with BP Pulse. The other point to note is that when I received confirmation of the appointment, the email said they would be with me at 8:00 in the morning when in reality the engineer didn’t turn up until after 12:00 and said that there was a “time window” which is not what your company are letting customers know. Had I known this it would not have been a problem but mixed messages are exhausting and given most of the service I had received up to this point, I wasn’t even sure someone would turn up. The unit itself is now fitted, the engineer was very good and all is well.”

Posted 2 years ago

“Quite a wait for it to be installed. Was told to remove an RCD and fit a main switch, then the installer said it needed an RCD. An extra cost to get it changed. The app seems pretty useless. Can’t register or use BP account login. Wish I’d read the reviews beforehand.”

Posted 2 years ago

“There was much confusion regarding the assessment and installation as many texts were sent after i had completed the form via text and this led me to believe I hadn't completed which I had. then there was much confusion over booking the installation in but we got there in the end. One of the things I didnt like at all was the guy who fitted it in who was lovely was rather loud and he was talking loudly outside my house about my Motability and I feel that it is confidential that I have Motability. I dont want my neighbours knowing things about me. I think that some staff awareness about confidentiality and discussing these things with doors open and on the street should be raised. he was a nice guy though and did a good job so I thank him for that”

Posted 2 years ago

“Took over 2 months to organise. Sorting photos in advance was a “painful” process. Charger working well in first 2 weeks. Takes 2.5 hours to charge from 0%. Fitter, Tom, was excellent. Arrived on tine, polite, did a neat and quick job.”

Posted 2 years ago

“After 1 week, so far, OK. It took just under 2 months from order to fitting, which under current circumstances was much better than I had feared. First appointment was cancelled due to illness, but rebooked for the following week. E-mails were answered swiftly, politely and effectively. The installer arrived in a Chargemaster branded van and was friendly and polite, quickly completing an efficient and professional fit as well as taking the time to explain how the unit works. There are 3 niggles though - firstly and most importantly, I'm not clear how or when I will get my wiring installation certificate, but with other electricians it has taken over a month, so not panicking yet. It is needed by law and the lack of one could invalidate house insurance should there be a fire. Secondly, the Chargevision website is truly dreadful. It keeps logging me out (even on different browsers and differet machines) and when I do get in, it contains no info on charges to date whatsoever and tells me my car is unplugged. Finally, the unit itself, whilst working well, has clearly had a BP Pulse sticker applied over the previous branding, and this is squint. A small thing, but at £950 a pop I expected better and first impressions count. I can also see that this is a common problem with other units. So, good service, good installation, but disappointing hardware visual quality and truly awful website.”

Posted 2 years ago

“Install was great. The app not very good does not update your charging history..”

Posted 2 years ago

“It’s a bit of a guessing game knowing what’s happening with the administrative process. There is no feedback when things have been completed. I had to chase up for everything to get over the line. Then a random request for payment with no explanation It was a secure website link but generated a request to subcontractor (Tomlinsons) that was the best part of the process Communication needs to be much better (2 stars for BP and 5 for Tomlinsons)”

Posted 2 years ago

“Customer service was OK, I wouldn't say brilliant communication. My charger is now fitted but I have to say it feels a little wobbly when I unplug my charging cable. I feel that I have to hold onto the charger, whilst removing the cable!”

Posted 2 years ago

“The car dealer from whom I ordered the car was very helpful and processed the BP order promptly. I provided all the necessary information and photos to BP within 24 hours, but BP unnecessarily involved SSEN DNO with my application and failed to progress SSEN with their (unnecessary) review. SSEN were extremely slow and needed continued chasing to come out and review my installation to confirm my 100A fuse was 100A. The SSEN told me that my meter tails needed to be 25mm; they were and the engineer was wrong, but otherwise he was polite. BP then lost the authorisation to proceed with the install, so I had to progress it for them. BP then unnecessarily tried to block my install as I insisted on a Type B RCD - they said none was necessary. I think they were trying to sell me an unnecessary isolating switch! I demanded they provide evidence that a Type B should not be used, and they eventually backed down after providing no evidence. I was threatened with no warranty if I changed their 6mm cable. The BP engineer performed the install in 90 mins, was polite and proficient; we debated the merits or otherwise of 6mm/10mm cable and his opinion was different to my electrician - even now I am unsure who is correct. The engineer install was the best and most professional aspect of the BP job. The charger construction is not particularly rigid, and far weaker than the Tesla charger I have. I have received NO certificates from BP.”

Posted 2 years ago

“The actual installation was done very professionally, neat and tidy job and good handover from the installer. However, the actual application process via the app on my phone was truly excruciating. 6-7 times I tried, getting to 60-70% complete only for the app to freeze and be sent back to the start again. Sent in several emails and phone calls about how best to proceed, nada. So had to transfer everything to my laptop to complete the application. Seems to be working fine now.”

Posted 2 years ago

“It took to long to install but the technican was brilliant I bought the car in early December it was all done in April too long”

Posted 2 years ago

“The Installation went well but I need a letter showing it was installed by somebody qualified for my landlord or they will get me to remove it”

Posted 3 years ago

“Sabbir Mohammed getting involved seemed the only way to get things sorted, prior to his involvement and when he was not working BP Chargemaster was a black hole”

Posted 3 years ago

“Very Nice Installation,but the unit kept tripping out,it took a couple of months to diagnose the problem.First a new unit was fitted,which didn't cure it,then they had to come out again to fit a new trip switch which has cured it.The app for scheldule charging is rubbish does not work on my mg ev.”

Posted 3 years ago

“Installed quickly once car was delivered are delay by covid. But since then, I have not been able to get follow up help. I work I. The Nhs and cannot sit in long ph queues”

Posted 3 years ago

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bp pulse is rated 3.9 based on 4,401 reviews