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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was tortuous...I frequently had to chase for progress, the requests for information were unclear and fragmented. I couldn't understand the relevance of all the photographs requested and when I asked if someone could come round and survey, I was told no. However, when the charger was finally installed the engineer asked why I hadn't had it surveyed. There were multiple requests for the same information and then I was finally told that I wasn't eligible and to contact a salesperson!!!! It took a call from the Fleet Manager at work to make a call and then the appointment had been put in for the next week within 6 hours. Having said that the fitting was a 5 out of 5 and the sub-contractor was fantastic, knowledgeable and couldn't have done enough. He even offered to route the cable under the floor if that was a better option. He went to get new trunking as he wasn't happy with the colour of it and returned immediately when there was a slight fault. Come on BP you're a multi-national company you need to sort this process out!”

Posted 2 years ago

“Had very little contact from them. Had to get motability to chase them. Have very little confidence in them . The engineer that came and installed the charger was really good and did an excellent job. The customer service side and not getting reply’s from e.mails and not being able to actually speak to any one I rate extremely low.Iam hoping that if I need them in the future I will get a better service.”

Posted 2 years ago

“Took forever. No opportunity to discuss / verify the install other than emails. Extremely slow to respond. Would be helpful to have a live video survey or similar. Can't review what you answered in the questionnaire. Resulted in weeks of waiting and a 3hr delay before work started on the actual day of install.”

Posted 2 years ago

“Well, I now have my home charger fitted, but it took four months from application and five weeks after my all electric car was delivered! Not great service and I’m sorry to say not great customer service either. Called numerous times for updates but stock answer was installers would contact me within 10 days, don’t hold your breath. When I finally received an email, from the installation team, they had the wrong address and as it turned out the wrong time as well, but at least the they got the right day! Did email about the wrong information, no reply, phoned, response, everything should be ok!! Did not inspire any confidence at all, fitter did arrive at the right address but 4 hours early, it was pure luck I was in. Good part is the charger works so no more trips to public chargers to stay on the road. With more and more EV vehicles taking to the road, you do need to get your act together very soon. On the positive side the fitter was excellent and the installation is very neat.”

Posted 2 years ago

“I experienced extremely poor customer service from BP and would not recommend them. They cancelled the installation twice with only emails at the last minute as notification. I lost two days pay due to being messed around. They can't even be bothered to call to notify they won't be turning up. If your not glued to your emails then that's tough. The planning and scheduling team are incompetent and have no interest in customers. The engineer on the other hand was very helpful and did a great job installing. If your looking at getting a wall box installed then source an independent as all BP are interested in is overbooking as many jobs as possible and overstretching their engineers. The customer service is actually quite shocking in this modern times.”

Posted 2 years ago

“Extremely long time from ordering to installation. Numerous examples of miscommunication, duplicated conversations, sub-contractors not turning up. Very disappointing, although the final installation went smoothly and efficiently and the charger works with no problems”

Posted 2 years ago

“Constantly had to ring then being put on holt then being cut off , they had no idea on the progress of the installation, took roughly 2 months overall , although the electrician who installed the home charger was GREAT”

Posted 2 years ago

“BP are clearly not set up to deliver this service. BP sub contractor failed to turn up on allotted (very late) date to install isolator, then said we would have to wait another 6-8 weeks. Our electricity provider did it in 24 hours! The actual EV charger was handled very well by a BP employee and a person in the helpdesk team was particularly helpful and efficient, hence 2 stars.”

Posted 2 years ago

“long winded and having to chase - took over 3 months to get to completion. No issues with the two fitters involved but the process behind the scenes definitely needs some attention.”

Posted 2 years ago

“Installation, when it happened, was done well. Organising it was a battle. BP opened two installation processes which confused the system. When the charging point was installed it took 2weeks and 6 phone calls to get the Charger activated on the network and to be sent the activation link for the Smart Charge App. Resolved only after I called Motability, who sorted it out with BP. Motability 9/10 BP 2/10 Independant Installer 8/10”

Posted 2 years ago

“This installation took 13 weeks to deliver. Some of the delay was down to SSE and their load test, but nobody from BP Pulse would chase them, beyond sending an email. In the end I had to do that myself”

Posted 2 years ago

“Very poor follow up on installation, nobody to talk to, no chat service, random text messages from unknown numbers. A process that should have taken a week has taken so many months I've lost count. Even after installation it takes a week to be sent activation codes. Would never recommend.”

Posted 2 years ago

“Took over 4 months to get it installed. They would take 3 weeks to respond to emails. Poor customer service. Would I use again. Probably not.”

Posted 2 years ago

“Third party fitter was brilliant, getting to that stage was a disaster. Application process was long and repetitive, and had to start all over again due to change in application system. Made requested changes to my home electrics, first installer told me work was incorrect. Got provider back again to make requested changes, informed bp everything ready to go and no contact. Had to repeatedly call to arrange an install. No replies to emails. When finally installed contractor informed that the changes had not been necessary. Process added approx 10wks. For a business application I would expect the process to be seamless”

Posted 2 years ago

“The Installation went well and in accordance with the agreed location etc. However the scheduling of the charge is another story. The organisation does not appear to know how to rectify the problems and I would recommend the use of another supplier. I will be contacting Mercedes to test their customer commitment and recommend they find another supplier. Help please.”

Posted 2 years ago

“Poor service from start to finish. Install was fine & works well but the customer service is terrible. No answers to anything.”

Posted 2 years ago

“Poor customer service and wouldn’t recommend Took ages to get a fit date. then got put back two weeks. On hold for over 20min when you try and ring. Only good news the fitter was very courteous and good at his job.”

Posted 2 years ago

“A very poor experience, the company gave me false information about why there was a delay in getting a date for my installation blaming the local distribution network when it was that they simply were not able to find an engineer to fit the charger or fulfil their contract with mobility I had to make numerous calls to chase up the appointment to be given different information on every occasion A contractor did eventually attend and fitted the charger and the work was to a high standard and it works well but getting to this point was extremely stressful and time consuming”

Posted 2 years ago

“So this has to have been the most stressful experience I have ever had, the initial taking of pictures and sending in forms was a nightmare, contact with the office was awful and only ever once got anyone who had a clue about what they were supposed to be doing, why state on the emails they send if you have any queries please ring customer services, complete joke always said no idea and blamed some one else, it’s a good job I was not fully reliant on a full electric car and had to try and charge with a 13 amp plug lead. The engineers however were very good polite and neat and tidy cant fault them, arrived on time when expected”

Posted 2 years ago

“BP has the most shocking customer service. No one answers the phone or emails. It took nearly 3 months to get the home charger fitter after being asked repeatedly for the same information information which they claimed not to have received. At one stage we were confused with a completely different customer and copied in on their personal details. The only reason for the two stars rather than one is that the engineers were good once they finally got to our house.”

Posted 2 years ago

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bp pulse is rated 3.9 based on 4,401 reviews