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bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend that you do not buy a BP Pulse home charger, I have been trying to get mine to work for 6 months and they still can't get it to work as it should, total rubbish. Neither will they come and remove it or replace it, an absolute disgrace.”

Posted 8 months ago

“What a terrible company can’t overturn charge have never been able to do a time charge they come out with all kinds of excuses absolute rubbish would not recommend them to anybody avoid at all costs”

Posted 8 months ago

Dear Customer., Thank you for your review and bring the matter to our attention. We would like to ensure the matter is address as quickly as possible, however the post is raised Anonymously which contents no information to allow us to ascertain which case your review relates to. Please contact our Customer Care team on: 0330 016 5126 (line is available 24/7) or heretohelp@bp.com for us to assist you directly and find resolution to the issues encountered. Safe Journey ^Customer Advocate Team

Posted 8 months ago

“Yes we are Motabillity customers too and it is on a 2g network that is non existent so we cannot use the charger at all , bp pulse have not done anything to rectify the situation and been really unhelpful, we are having to pay to get a different charger fitted, I Hope Motabillity take them to court”

Posted 8 months ago

Dear Anna, Thank you for your feedback; we're sorry to hear of your experiences. Our Team will be happy to investigate and offer more support, we will contact you directly for more information. Your feedback is important to help both yourselves and the business improve the services we offer. Safe Journey Customer Advocate Team

Posted 8 months ago

“Very disappointed with bppulse. My charging cable got melted to one of their charging stations. Not only I had to wait a few days for someone to attend and unplug it, only to find out it can no longer be used (faulty socket caused damage to the cable), but also after 1.5 week (!) Of chasing they finally sent me a new cable - which is a cheaper replacement! Even though I made it clear I need original like to like cable as I am leasing the vehicle. I am still waiting for response, but considering I had limited use of car (as I couldn't chare it overnight) I occurred loss of earnings and additional cost for charging on more expensive fast charges. I am nearly £200 out of pocket because of them. Do they try make things right? No. Not even a dime of good will. No initiative to make things right. I can only advise to avoid their charging points if you don't want to be out of pocket.”

Posted 8 months ago

“Hopeless home chargers - now on our third BP Pulse unit in 2 years. Has never worked properly. They show no interest in address the issue. Awful devices. Awful support”

Posted 8 months ago

Dear Allan, Thank you for your review and bringing the matter to our attention and sharing the issues raised on the call today. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes. Stay Safe. ^Customer Advocate Team

Posted 8 months ago

“DO NOT BUY! If you just want a bog standard charger with no features then this is ok. If you require a “smart” charger with connectivity via an app then do not buy. The technology used is 2g (1990’s technology) so there is pretty much no connectivity. This means charging cannot be started and stopped remotely or charge speed changed. The reason I bought this was to trickle charge my car using my solar and battery plant as and when I had excess power I wanted to use rather than export to the grid. These units should be wifi enabled at the very least. This unit is not fit for purpose and I will be removing it very soon. On the subject of price and installation times, it took 8 months to install (with lots of emails and follow up inbetween) and cost was around £1000 by the time it was ready to use. BP Pulse need to update their technology and up their game. I wish I had not purchased one of their chargers.”

Posted 9 months ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 8 months ago

“I had this fitted due to my motability vehicle. It will only charge at 4 kilowatts not 7 as I was told. Contacted BP pulse. What a bloody palava. Absolutely useless. I would get rid of it ASAP but because I'm with motability it is them who put the item in. What a load of rubbish they wanted me to check this that and the other. I told them I am disabled and have problems with dexterity. Didn't make a blind bitter difference. They just kept asking me to check on different items.”

Posted 9 months ago

“We waited over 3 months initially to get our charger installed last year. Now our charger has not been working for past 3 weeks. Apparently they are now having problems with our model. It is guaranteed for 3 years, it needs someone to come out and fix it. We keep ringing for an appointment but they fob us off saying booking dept will ring us back, but they don't. We have two electric cars and this isn't good enough. Very poor customer service. We do not recommend them.”

Posted 9 months ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 8 months ago

“Outrageous just never works ...second home charging unit installed in last 2 months .. Absolutely had enough last unit installed on Fri ... I spend most days talking to Bp pulse only when the tech guy gets involved there going to try something new.... Most times l manage to get one charge then back to square one.... Tried to tell me it was my charging cable its Not... This is definitely a problem with software . Bp pulse app changes things that l.ve never seen before then the next time l look there gone... This is outrageous, l have Absolutely no confidence in BP Pulse”

Posted 9 months ago

“Outrageous BP pulse units are so unreliable Had a unit changed 2 months ago & another one today... Lucky for me l got one charge . Just got back, thought l would charge again.. Again stoped communicating with unit.. This is getting beyond a joke now l spend half my life contacting BP pulse, And eventually when IT department calls me and BP pulse say they are trying something different with there software then again it works. They have said it could be my charger took it volkswagen and fine.. There app is constantly changing or something new appears ... Anyone else experiencing software issues”

Posted 9 months ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 8 months ago

“The app is useless. So slow it is unusable”

Posted 9 months ago

“If you are looking for a home charger, for the love of god, DO NOT get a BP pulse charger. Without doubt, they are the worst company I have EVER dealt with. The units are unreliable and the customer service is absolutely terrible. Our unit was supplied by Motability as my son is disabled. But even that makes absolutely no difference to BP Pulse . At least they don’t discriminate, they are awful for everyone! Terrible, terrible, terrible! Sorry for the passionate wording, but I absolutely assure you, you will feel the same should you get a BP Pulse unit!”

Posted 9 months ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 8 months ago

“Unit is faulty, doesn’t talk to app. Not charging EV. Call again and again and just get sent e guides on how to reset or reconnect. All I wanted was an engineer to fix it but they just ignore my requests and send another e guide! Just want it out and a refund. AVOID AT ALL COSTS Customer service is shocking. No way to make a formal complaint so I’m now on here and will be on every review site possible.”

Posted 9 months ago

Dear Sarah, Thank you for your review and bring the matter to our attention. We would like to ensure the matter is address as quickly as possible. As one of our valued customers, we do listen and welcome your feedback and endeavour to make the rest of your journey as fluid as possible and provide an improved customer experience. I can confirm Engineer will be contacting you directly to place the unit into commission to charge your vehicle. Safe Journey ^Customer Advocate Team

Posted 9 months ago

“Every time I go to charge at a 50 kw charger it takes so long ! It says 50kw but most of the time it’s on putting 20 to 27 kWh in taking much longer to charge & it’s not cheap for the pleasure @ 77p per KWh . I’m going to find another charging network as this is just frustrating”

Posted 9 months ago

“Awful. Use other providers. Avoid at all costs!”

Posted 9 months ago

“There is a young Hispanic lady I have patronize that bp this has the third time I walk in there she have ear bub on talking to someone on the telephone .I her in English terms I want to waters at 1199 she would charge me for one water then turns around charge me for the next water . After I told her when I walk in to charge me for the two water. At this point it is becoming very annoying. She at the BP gas station today. She need someone supervising her to see what she is do . Or audit her cash register because she could be cheating other. She act as if she can not here what you tell her . My voice carry so I know she hear me. Is act aloof as to what you are telling her. The station is on the corner of 10259 S Cicero in Chicago ST#123. She not intone with the customer.”

Posted 9 months ago

“Always needs a retrip of the circuit breaker. The app is useless and doesn’t override or work with octopus tariff. I have solar and battery and can’t sync anything less-the great solax solar system. Very disappointed in BP pulse.”

Posted 10 months ago

“Have had nothing but trouble with BP Pulse home charger, from getting it installed to having to use it. Am a Motability customer and back in 2021 Motability used them to install home chargers. After having emails sent from someone at BP Pulse, saying any problems get in touch with them, when you did they were ignored (2 different names, one with a wrong telephone number at the bottom). When eventually got link on phone to fill out information needed, they did not believe I owned the property and had to contact Land Registry for verification and send them the information. Then took them ages to get an isolation switch installed (even after being told it would take one phone call from them) Charger was finally fitted and the only instructions we were given were to turn the main box on, then use the key to switch on the charging box. Unfortunately we then had to wait over 18 months for the EV car. Now it's here we have had nothing but trouble charging the car when we want to (it keeps cutting out out) and have no help from BP Pulse, customer service agents send emails to technical services for someone to contact us but as usual no contact. Have gone through Motability again, hoping now for a reply from BP Pulse but we wont hold our breath. Would not recommend BP Pulse for a home charger”

Posted 10 months ago

Dear Customer Thank you for your review. At bp pulse we look to offer insight and support to all negative reviews posted on Trust Pilot. We are sorry to hear about your experiences with the charging unit. As you raised your Trust Pilot review as '' Anonymous'' we have no information provided like a case number or email address which would be used to investigate and or offer a response or possible solution for the app issue mentioned. Our aim is to provide the greatest possible experience to all of customers. We would love to know more about what we could do differently for you as a valued customer. Listening to our customers' feedback is paramount to make the rest of the journey is as fluid as possible and provide an improved customer experience. Thank you for your continued patience. ^Libby

Posted 10 months ago

“My charging issue quickly resolved over phone by helpful and efficient service agent.”

Posted 10 months ago

“Hasn’t been working on and off for ages at Wadebridge Cornwall. The last time the payment by card contactless wasn’t working. Had to get my Son to download the app. He’s fairly Tekky savvy but even he was cursing. I travel a lot and run into problems in most places with BP pulse and end up elsewhere. I know you know you have a major problem. Can’t believe it with BP That’s me finished with BP pulse,awful!”

Posted 11 months ago

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bp pulse is rated 3.9 based on 4,401 reviews